Caliber Collision

Nakkia Walton

★★★★★

a year ago

The team at Caliber did a great job. Especially with the color matching. They did an excellent job of keeping me informed during the process as well. I will definitely use them again going forward!

Rosa Lind

★★★★★

5 months ago

Caliber Collision words cannot express how awesome your customer service, agents and technicians were to me. You employ a team of professionals that exemplifies integrity, shows empathy, are courteous and care about the client. I left something of great value in my vehicle when dropped off to be fixed. I was going crazy wondering where it was I decided to leave it up to God instead of crying and stressing and behold when I picked up my vehicle it was found and placed on my front seat for me. Just awesome . My vehicle is beautiful Great workmanship.my vehicle looks new inside and out! High five 👋🏼 to the detail department my car was shining like a new car they cleaned the interior of my car sooo well I thought to myself is this my car lol! Family and my friends asked who fixed your car shout out to Cailber Collision on Concord Parkway

Montell Myers

★★★★★

2 months ago

No problems with delivery or drop off for my vehicle and the loaner. The staff were friendly and kind along the journey keeping me up to date with having to wait for parts and the stage at which the vehicle was at.

Elaine White

★★★★★

Edited 2 years ago

These guys went above & beyond my expectations of repair! They took very good care of me & my vehicle. I was involved with all communications through all they're repair services. My vehicle was right on time, with the estimated date of pickup! When I picked it up, it was as before needing bodywork conditions. Perfect! Was also told they stand behind their work for a lifetime! I highly recommend Caliber Collison! If I ever need any of the services they provide, they are in 1st place for me. Above & beyond services! Thank you Caliber Collison! Thank you Scott Silver!!

V V

★★★★★

a year ago

Vehicle was returned with great satisfaction, the work done was very well and panels on the front were replaced brand new !After the job was in the vehicle was placemats to keep the car super clean ! The mechanic working on my vehicle was very knowledgeable and answered all questions I had plus provided all necessary information he believed would be needed!

Courtney McAcy

★☆☆☆☆

a year ago

I dropped my car off for an estimate. We decided not to have the repairs done there. When I picked up the car it was in worse shape than when I dropped it off. I spoke to their representative and he denied any liability for it. He said there is nothing I can do accept pay for them to fix it now. I went to a larger company because I didn’t think they would have to scam people to make a living. If you messed up, admit it and rectify to situation. I’m not expecting you to fix the whole car, just what you broke. I will never do business with them again. When I dropped it off the door latch worked. Not it’s broke. And the door open alarm won’t stop. It’s obviously worse than when I dropped it off.

Bradley Wilbanks

★☆☆☆☆

5 months ago

I had an INCREDIBLE experience...At Mooresville...but this location...I wouldn't trust to open the door of my car without damaging it further. The shop did not communicate well at all during the process, they moved items from the bed of my truck to the cab of the truck during the repair. Items that had I been called about I would have told them to throw away...Things like an old booster seat that had mold all over it...Chainsaw oil that leaked all over the inside of my truck. I was told my truck was ready on the last day of the month, when I arrive it was not fully ready and had paint chipping, they just used touch up paint and tried to send me on my way...you could tell they were just trying to meet a quota vs providing quality work. The team at Mooresville handed me the keys to my wife's car and it was like the day we bought it from the dealership, cleaned inside and out. This location...well...honestly some homeless people could have been living in it based off how it was returned to me.

Marlon Lotharp

★★★★★

4 months ago

It was a very satisfying experience and everybody was very polite and respectful,if you need any work done I suggest you go to Caliber Collison

Ronda Best

★★★★★

2 months ago

My truck was less than 4 months old when I was from behind. Caliber Collision fixed my truck to what it looked like prior to the accident. I hope I never have to use them again. But if I need to I won't think twice. It will be Caliber Collision always.

bsblchick8

★★★★★

2 years ago

Everyone I spoke to during the whole repair process was so helpful and friendly!! David kept me up to date throughout and wouldn’t let me take my car home until I was completely satisfied. No one wants to have to have their car fixed, but if it’s ever needed, I cannot recommend Caliber enough!

Madelyn Harris

★★★★★

2 months ago

My car looks just like new! Scott was great to work with, it was completed earlier than expected, and was clean when I picked it up!

Belinda Brown

★★★★★

3 months ago

10-10 I would definitely recommend. My car looked like A new vehicle. Not to mention the service was GREAT SHOUT OUT TO DAVID @ Caliber on Hwy 29 Concord!

Jacqui' Van Tull

★★★★★

6 months ago

Caliber Collision’s team was very professional and considerate of my concerns regarding my vehicle right front bumper. Scott and team worked diligently to repair my vehicle in a timely manner. Thank you.

Pamela

★★★★★

8 months ago

Steven & the entire staff were very friendly, professional and accommodating when it came to the repair that needed to be completed on my vehicle. It was a very high stressed situation. They were very empathetic and made sure I had everything I needed to get through this repair process. Thanks again to Steven & his team @ Calibre Collision Concord

Jalia Robinson

★★★★★

8 months ago

After my car was broken into, I was pretty stressed out, but Melanie and Jessica at Caliber Collision Concord, NC were incredibly helpful and supportive throughout the entire process. They kept me informed and made everything as smooth as possible. When I finally got my car back, I was blown away—it looked like I had just driven it off the lot brand new! Although the repairs did take a little while, the quality of the work and the overall experience made it well worth the wait. Highly recommend this location, and a big thank you to Melanie and Jessica for their outstanding service!

Richard Bastian

★☆☆☆☆

7 months ago

Even though they advertise an online cost estimate on their website for repairs they don't use it and couldn't suggest other locations that did. Why even have it at that point. A large that sold me on Caliber is their convenience. They are a large chain, and I hoped to have an easy time scheduling a fix here thanks to that. But if that is taken away I don't see a reason to go here over another location.

Rico B

★★★★★

5 years ago

I crashed into the back of someone who stopped in the middle of the highway in July 2020. My 2018 Dodge Challenger bumper was hanging and parts under the hood (near the bumper) were messed up. I choose these guys to repair my car and I'm really happy with the finish job. They restored the car to the original look. Brought the car back to life. I was nervous for the two weeks they had my car on what the finish job would look like. Mr. Den really relaxed my nerves by providing daily/weekly phone calls to me on the process of the repair. I really do appreciate their friendly staff and professional repair work they did. Would recommend them to anyone needing a repair done right.