Caliber Collision

heather costner

★★★★★

6 months ago

Shane in the front office was so polite and professional. Kody made sure I stayed informed about my jeep and it was completed six days earlier than expected. Repairs were amazing and my jeep looks like new again. Highly recommend this shop.

Gary Murphy

★★★★★

5 months ago

Got rear ended and was recommended this location and company. Couldn't have been happier with the service. The car was actually a total loss but Calibre took care of me. Communication was excellent and the process was easy. Hated to lose my car but if I ever need work done, I would go here- again. A++

William Mills

★★★★★

4 months ago

They did very good work on my car. The only issue I had was when I was trying to find out what time to pick up the vehicle. I could only get phone run around and could not get a time when to pick up my vehicle on Friday.

Oneal Brown

★★★★★

2 years ago

Caliber Collision is literally the place to go for all your auto repair needs and this is from my personal experience!!!! The communication throughout the process of preparation down to the return of your vehicle there's nothing less than spectacular. I have a Mercedes Benz S550 that needed the front driver side bumper and fog light restored due to an personal minor accident and I was really worried about who's care I was going to have to leave my car in and after meeting with 4 different shops one being a family friend that's been knowing our family since I was born and does extremely good professional work I still went with Caliber Collision just off the initial office consultation. I literally walked out of their office and said to myself that's who I'm getting to do my repairs hands down!!!!

Kyla Brown

★★★★★

Edited 4 months ago

I have had to take vehicles many times over the years to shops after an auto accident and this is only place I will take mine. They are always top notch. They keep in contact about the process and even communicate with the insurance company at times, so you don't have to. My car is always returned in mint condition.

Damon Carter Sr

★★★★★

2 months ago

Took my car to Caliber@Gastonia. They did a great job on my car. Kept me in the loop with updates on my vehicle and it was ready on the date they gave me. Everyone there was very helpful.

K Johnson

★★★★★

4 months ago

My insurance company suggested this shop and I'm so glad they did. The staff here is fantastic! Shane explained everything so well and helped me every step of the way. Thanks for great service!

Paul Epstein

★★★★★

4 months ago

Extremely helpful people. I put a claim in with geico and they only give 4 day rentals. This place kindly told me it will take 2-6 weeks depending on how the part comes in cause they need a new door. Sorry geico. Not gonna do it. This place is great peole though

D June

★★★★★

a year ago

This was my second time having a vehicle repaired by Caliber and I very satisfied both times. Shayne and Melanie were both very professional and knowledgeable and my car was ready six days earlier than I expected. Very satisfied and would definitely recommend Caliber for all of your auto body repair work.

Summer B

★☆☆☆☆

2 months ago

Horrible communication and time management!!! 44 days, 6 weeks and two days it took to get my car back after an accident with a deer on 11/23/2025 and I dropped my car off the next day on 11/24/2025. I was given an estimate of three weeks at the most. I heard of people hitting a deer right after me, their car being damaged way worse than mine and getting their car back in two weeks. This was a crazy experience, I thought three weeks was a long time but I was giving them the benefit of the doubt cause they had to order some parts and paint them. They originally told me it would be done on 12/15/2025 and I hadn’t heard from them so I call that day to be told it would be done between the 17th-19th. I still hadn’t heard from anyone so I called the following Monday on the 22nd to be told once again that it wouldn’t be done until between the 24th-26th, once again I called on the 26th after no one reached out to me and was told that the door they ordered came in with bad parts twice so they had to order a third door and that it was in painting and once it was done with that, everything would be put together and it would then be moved to calibration and then cleaning and I would have it next Friday on 1/3/2026. I called that day after still not hearing from anyone and was told they would call me back, at this point I’m frustrated to hell and call my insurance company and they get ahold of calibers supervisor to be told the mirror was dropped off the claim so they had to put it back on and order a new mirror and didn’t feel comfortable with me driving without a side mirror and it would arrive Monday 1/05/2026 and I could pick it up. AGAIN I called and it wasn’t done and I could get it Wednesday 1/07/2026. I didn’t call this time, my mother drove me over there to pick the car up cause it was only two hours before they closed and I hadn’t heard a single thing! We get there to be told (I’m pretty sure it was by Chuck the man working on my car) that they had the mirror, but not the cover hasn’t came in. We told him we didn’t car that we wanted the car back and would find someone else to put in the mirror (mind you it was the passenger side that was damaged) so he goes back to the shop and then comes back saying “we can’t give you the car cause the handle mechanism for the door got broke by one of the mechanics and the door is taken apart and then brings out the piece and started showing it to me and mansplaning. My mother started to tell him to get out of our faces and we went and sat in her car right outside their shop and I called my insurance company again and they stood on business. As I’m on the phone with them I see my car being driven past me into a bay door and the passenger door was in fact, not taken apart and was on the car so that man basically was lying to me about the door. We left to pick my significant other from work and my insurance company calls back and we figure out we were being told two different stories so my adjuster was trying to figure out what was going on. About 30 minutes after that call I get a call from Caliber’s supervisor Cory to be told that the mirror and everything was on and was ready to be picked up. I went straight over there and he started apologizing for everything. I didn’t care at that point. 6 weeks they had my car, 6 weeks they kept giving me the run around, 6 weeks I had to call them to find anything out cause they couldn’t bother to reach out to me. It took me calling my insurance company and them having to throw their weight around their supervisor for me to get my car. I’m never taking my car to that shop nor would I suggest them to anyone.

John Hard

★★★★★

9 months ago

Picked up my car today (2 days early might I add) and it looked brand spanking new! The whole process from working with insurance, to getting a rental car, to picking up my car was seamless and stress free thanks to the employees at this location. Totally recommend this caliber collision location

Drew Williams

★★★★★

3 weeks ago

Deer hit my car messed it up pretty bad. My insurance took me through this company. They did an amazing job even when it came time to return my car. Somehow they had the wrong number in the system for me. I don't know the position of the person who i talked with but he went out of his way to track me down on the day the company was closed to return my car back to me. I'm thankful for the team who worked on my car and the customer service from beginning to end was impeccable. I highly recommend this place. Thank you

Cassidy Reaves

★★★★★

9 months ago

Mr. Corey Patterson was amazing!! He explained everything I needed done for my car and got it all fixed up in less than a week. This is the first time I’ve had to come to a body shop and the experience was wonderful. If I ever do have to come back I would definitely request him.

Erica Adkins

★☆☆☆☆

Edited 6 months ago

Run from this location, do not walk. I chose Caliber because my insurance listed them as a preferred vendor. Big mistake. They kept the car over 30 days and we had to pay out of pocket for the balance of the car rental. They appeared to attempt to change the insurance for repairs that the insurance deemed unnecessary then tried to make us pay for it. It was over $1200. I don't believe they did the alignment as they claimed. The vehicle was pulling to one side. Then we took the car back and come to find out they didn't put all the parts back. When we asked about returning the car to get everything completed, the manager was basically like do you think you're the only car that needs to be returned for poor quality work. Take a number. I repeat, do not use Caliber, especially not this location. They will try to get money beyond your deductible and they will not do quality work. Good luck getting resolution after they have been paid. They're a big name, but don't care about quality and apparently reputation. 9/22/25 The manager Corey reached out. Allegedly, Caliber is going to make things right. This will be their 3rd attempt. This is a collison repair business. This does not speak well for this company when collision is in the name of their company but they appear to struggle will doing quality collision repairs. The bumper is once again loose and this will require being without a vehicle to get repaired, again. We are using tape to try to prevent movement by the bumper after Caliber "fixed" it.

Brittany Patterson

★★★★★

4 months ago

Great company, speedy with superior results! The employees were super friendly, and very knowledgeable. The office administrator was beyond helpful she took their stress out of contacting the rental car company and worked with my insurance to make sure I understood all the documents. My vehicle was ready quicker than quoted and looked brand new again. Definitely use them if you’re looking for collision repair!

Kathryn Roberts

★★★★☆

4 months ago

Took my car to caliber-Gastonia location. They did a wonderful job on the repairs. I did not get my car back when they said I would but parts were an issue-that I understand. I only had one issue with caliber and the GM Mr.Cory, fixed the problem for me.

Sharise Harrison

★★★★★

a month ago

I had an outstanding experience with Caliber Collision. From the first moment of contact, the team was professional, welcoming, and extremely knowledgeable. They took the time to explain the repair process clearly, kept me informed with consistent updates, and delivered exactly what they promised. The quality of the repair was excellent. My vehicle looks brand new, and the attention to detail truly exceeded my expectations. What stood out most was their customer service, everyone was patient, transparent, and genuinely cared about making the process smooth and stress-free. I highly recommend them to anyone needing reliable, high-quality auto body work.