Caliber Collision

Edelawit Hoag

★★★★★

7 months ago

When I got my car back the fender looked brand new, and Caliber had great communication during the whole process! I also loved how clean my car was inside, the detail guy did an amazing job! Everything I left in the car was handled with care and organized when I got my car back. Thank you!!

Jerry Riley

★★★★★

5 months ago

They do an OUTSTANDING job. They have had my cars because of faults of others or mine, and every time things are always done beautifully. They even clean the inside and outside of the car before returning it!!!

Ernesto Reyes

★★★★★

2 months ago

Great customer service and great team work. Always getting updates daily on status of repair and finish work 6 days earlier then expected.

Andrea Kovacic

★★★★★

7 months ago

Jen and Kimberly at the Park Vista Blvd location are rockstars! This was my first time taking my car to a body shop, and I’m so glad I went to this location. They kept me up to date with everything and texted me every day The process went very smoothly and quickly! They even set up the car rental for me and I didn’t have to worry about getting a ride there. My car looks like it never had damage. Very happy with their services. Highly recommend Caliber Collision! Thank you ladies! 😊

aleah jackson

★☆☆☆☆

4 months ago

I’m very disappointed with the service I received at Caliber Collision. The tech who worked on my car didn’t take the time to properly verify anything. My rear camera is clearly different from what was installed, yet they relied on an inaccurate Google photo of a completely different Kia model that does not match my vehicle at all. Their solution was to tell me to reach back out to my insurance company—despite the fact that this has nothing to do with insurance. The insurance company already paid Caliber Collision to fix the deficiencies. This is a workmanship issue, not an insurance issue. I’ve attached the before and after photos. You can clearly see that my camera was positioned outward previously, and now it is completely different. I expected professional, accurate work, and instead I feel taken advantage of and honestly a bit gullible for trusting the information I was given. Jen & Kim was great though, has nothing to do with the office staff - Monique

Kristianna Anderson

★★★★★

2 months ago

Best place ever!!!! They were professional and courteous. The were concerned about my car but me as well about my health. If I could give Kim and Jennifer 10 or more stars I would. This is the place to go. And Tyler did amazing at detailing my car thanks

Diana Myers

★★★★★

2 months ago

Caliber was on top of all the details!!! The estimate was quick, I was texted updates on everything after I dropped the car off for the repair, and they have an agreement with Enterprise Car Rental who picked me up when I dropped off my car. I was taken to the rental lot and when my car was repaired, I could leave the rental at Caliber for Enterprise to come get it! Caliber is probably as painless as it gets for car repair. They even made it pleasant for me with their friendly attitudes. Thank you Caliber -glad you were there for me but I hope I never need you again!!

Sheilah

★★★★★

3 months ago

Caliber collision does amazing work and they are great at giving you updates on the repairs. They made sure the car was done on the day they said it would be and they worked really hard to get it towed to my yard because I couldn't go up to get it the day it was done. Tow truck driver was also amazing. I will give their information to my friends and family and I will definitely use them again if I ever need them. You should too.

Brandon Delacerda

★★★★★

5 months ago

I have never had a car accident in my life before. That was until someone hit my car while it was parked at work. Ironically I work as a claims adjuster. With that being said there are several Caliber Collisions around so it can be challenging deciding which one is the best. This location is by far the best. Responsive, quick, reliable, and understandable. Kim at the front desk was super nice and Jennifer was very patient and kind. My car came back looking how I bought it and they even cleaned my car which I was totally not expecting. Inside they have popcorn, coffee and snacks incase you have to wait a while which I thought was super cool. It’s not everyday business do stuff like that anymore, so I really appreciate the small things. 10/10 would recommend. Thank you to Jennifer, her staff, and the experts behind the scenes.

Kim Archuletta

★★★★★

2 months ago

The service was incredible, keeping me informed every step of the way. My car was completed by the date promised and the staff is so friendly and a pleasure to deal with. I would absolutely use them over and over again!

Branndon Tramaglino (The Beez)

★☆☆☆☆

5 months ago

Our experience with CC was incomplete due to unfinished work. We needed work done on our vehicle only to discover the work wasn't complete, causing us to return a week later. The front staffing was too relaxed. The business side of the company required alot of computer time which prevented staff from greeting the customers. I would recommend people to revisit the business, but the staff needs to put the customer first rather than just sitting there during typing storms as clients enter the building. I didn't feel like the staff was interested in their customers until required to greet people. Other than that, I recommend people going here.

Oscar Robinson

★★★★★

a year ago

I absolutely love my Subaru WRX. It has been my dream car since I was a teenager. I’ve spent a few thousand dollars building this car so when it got hit, naturally, I was devastated. I had seen and heard of horror stories about body shops. Paint matches being off, owners being without their cars for an eternity, etc. I wasn’t sure I’d ever have my car back to its original glory. The folks at Caliber Collison, however, sit above the rest. Before I had hung up a call with USAA, filing my claim, Kimberly at reception had left me a voicemail to set up a time to get to work. I had my accident on 12/6/24 and got my car back today 1/10/25 - that’s a hell of a timeline. Their communication, the text updates, their timeliness, the confidence in their work, their understanding of our timeline, their friendliness, the paint matches - everything. Exemplary. They not only repaired my car but brought it back to its original glory. They also left it cleaner inside and out than when I left it. Much love to all of you at Caliber.

David

★☆☆☆☆

4 years ago

Let me preface this by stating I am an automotive technician myself, just not on the collision repair side of things. I brought my vehicle to this caliber location after an accident because I had a rather good experience with them in the past repairing a different vehicle. This visit was to correct damage from a rather hard curb impact. They did their usual visual inspection with me present, and during that I voiced my own concerns of what appeared to be damaged. The advisor said that he needed to start with what he saw, and they would find other damages during the repair process such as what I was pointing out. Felt a little brushed off but I figured that I would let it go and they would find it anyway (pretty obvious in my opinion) A week later, I was informed that my vehicle was ready for pickup, but the estimates they sent out did not include any of the parts that I saw to be bad. Maybe my eyes deceived me? Picked up the vehicle and questioned that bit but was assured that all the damage was repaired, and the alignment was perfect. Immediately upon driving home, I found the alignment to not be very good (steering wheel crooked and pulling left). Peeked underneath when I got home and found that damage that concerned me still present. Contacted the advisor who had me come back down to take a few pictures and refer to his technician and get back to me. Now being a mechanic myself I work in a shop, so I performed my own inspection on a lift for better sight and checked the alignment with the computer as well. The alignment is most definitely not right, and I question if it was even performed. The damaged part that I was concerned about is most definitely damaged which they either missed somehow or ignored. A bolt for an undercarriage plate is cross threaded and not in all the way. Somehow the CV axle boot at the opposite wheel got damaged and is spitting grease everywhere. Damage to a wheel that was supposed to be taken care of is still present. Last but not least, the brand-new wheel that they installed has damage on it. Clearly no quality checks or inspections were performed, and the work is very shoddy and just bad. Even though there is signage stating that they do a quality check on every vehicle before it leaves. The advisor has not gotten back in touch with me to plan next steps. I do not want to return to this location for service and will stop recommending them to people. I have an appointment to give the woodmen location a chance, but I am wary of that...I will be speaking with my insurance company about any other options moving forward.

Roxann Easom

★★★★★

6 months ago

The repairs done on my car has made it look brand new again after being hit. It was done in a timely manner as well, communication was good. Had major trouble getting the other insurance to pay. With time and persistence we worked together and got it taken care of. Side note: if someone hits you that has Fred Loya insurance, use your own insurance & save yourself the headaches.

Michelle Tan

★★★★★

3 years ago

My car got damaged from a negligent driver and thankfully Caliber Collision was the top recommended business my car insurance wanted me to get our vehicle checked out at. My car got fixed with them and it looks even better than when we bought it new from the car dealership! Thank you so much!

Ursula B

★★★★★

a year ago

Awesome place!! The office staff is so kind and considerate. My car was finished early and it looks beautiful. Excellent place to take your vehicle!

Marlaine Adkins

★★★★★

a month ago

Easy check in. Friendly people to work with. Prompt with completing work.Daily updates on car repairs. Completed earlier than expected.