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About Business
Capitol Auto Body is a highly-reputable Car Repair service provider based in Boise, ID. Capitol Auto Body covers all facets of the Car Repair industry, with a focus on Auto body shop. With over 523 reviews and an average rating of 4.9/5, Capitol Auto Body is a trusted name in the industry. Their presence in Boise, ID ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
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Google Reviews
Andrea Pettitt
★★★★★ I had the best experience with Capital Auto Body in Boise. I’m a real estate agent and needed to install a locking bar on a sliding glass door for a listing. The “adjustable” bar I purchased was about 4" too wide and I was so frustrated—it meant a return, reorder, and delays. Driving back to my office, I passed Capital Auto Body and had a lightbulb moment: maybe someone there could cut it down for me. I walked in and was greeted so warmly by the receptionist and another team member—it felt like classic Boise hospitality. They immediately said yes to helping, and the gentleman who did the work not only cut the bar down perfectly but also dipped the end in matching paint to prevent rust. Such thoughtful attention to detail! When I asked what I owed, they wouldn’t take a dime. I’m not suggesting everyone bring their odd projects in, but if you’re looking for an auto body shop that truly cares about people and takes pride in their work, this is it. If I could give more than 5 stars, I would!
Jeanine Halbesleben
★☆☆☆☆ Do not use them. Lack of quality control and willingness to make things right. We were referred to Capitol Autobody by the insurance company after someone hit the passenger side of our truck. We scheduled to have the work done and dropped it off. When my husband got the call that it was done, he was told then that they only except cashier’s checks, so he had to leave work early to go get that before picking up the truck. After we got it home and had a chance to look it over, my husband noticed that the front door was a little higher than the back door. He also couldn’t open the back door with the exterior handle. He had to reach inside and use the inside handle to get it open. We also noticed that they did not replace the weather stripping that somehow got damaged. My husband called Capitol A.B., and they told him to bring it back and they would take care of it. Due to our schedules, we had to wait till Friday to take it back. Before we took it in, we noticed a window switch in the cup holder, but we assumed it was one they replaced and forgot to throw away. After further investigation we discovered that it had been removed from the back driver’s side door. They had no reason to be working on the driver’s side since all the damage was on the passenger side. So why this was removed in the first place, and not put back is a mystery. We also found a plastic piece sitting on the back seat. After more searching, we discovered it was the piece that goes on the door frame for the back door. They just left it off and left it in the seat. When we dropped it off, we showed them all 5 issues, and they said they would take care of it. Once Monday afternoon rolled around, my husband got a voicemail that the truck was done and that we owed $257.92 for the weather stripping. Needless to say; that did not make us happy that we had to pay more because they screwed up. It would not be such a big deal if it was just one thing wrong, but there were 5 things that needed to be corrected. Keep in mind that we did not have a truck or a rental vehicle when we had to take it back to Capitol A.B. for their lack of quality control. Someone from their shop should have checked to make sure everything was done correctly and put back together before sending it out the door with the customer. After this experience, I would NOT recommend Capitol Autobody to anyone and will be reaching out to the insurance company to let them know about our experience, so they reconsider recommending Capitol Autobody to their clients. Edit: We received the response on here from the owner and tried to reach out to them via email on September 5th. As of now, there has been no response from the owner. Another issue: the wiring in the passenger door (that they replaced and installed) was not secured correctly by Capitol Autobody and was causing code regarding the airbag. Had to take it to Dennis Dillon to get taken care of and Capitol AB's owner will not respond to email asking them to make it right by covering that cost, since it was their mistake.
Justin Pickrell
★★★★★ I recently met with Jayson B. for an insurance claim related to damage on my 2021 Ford Bronco. I was impressed by his promptness in providing me with a quote and his professionalism throughout the process. Upon bringing my Bronco to the workshop, I was kept perfectly informed about each stage of the repair process. The work completed was beyond my expectations when I finally got my vehicle back. Every single person at the company clearly puts effort into making your experience exceptionally professional. From the body repair to the paint job, all the way to the office, they treat you like you're part of their family. If you ever find yourself in need of collision repair, I wholeheartedly recommend them with a perfect 10/10 score.
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