About Business
Residents of Pasadena, CA, Pasadena have long trusted CARSTAR Douglas Auto Body for their expert Car Repair needs. Whether you need assistance with Auto body shop, Auto dent removal service, Car detailing service or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.9/5 rating with 571 reviews. Throughout Pasadena, and particularly in Pasadena, CA, CARSTAR Douglas Auto Body is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact CARSTAR Douglas Auto Body for any Car Repair inquiries or to schedule a visit to their Pasadena, CA facility.
Google Reviews
Grantski
★★★★★
3 months ago
A sheet of plywood hit our windshield on our Model X. CARSTAR Douglas was referred to us by our insurance company for being a certified Tesla repair center. From the beginning, John took his time to go thru the process and what he expected the timeline to be. John was very communicative and always very helpful. He and the team helped with a request I had with my headlights. I definitely appreciated them for that. The repair looks unnoticeable and was done earlier than expected. Which was great. Another nice surprise was the full detail they did on the interior! My kids left so much stuff in there and they cleaned it all up. I’m so glad we went to CARSTAR.
Robert Corral
★★★★★
4 months ago
My name is Robert Pineda from Alhambra, CA. I would like to express my appreciation to CARSTAR Douglas Auto Body, Pasadena, CA. They went above and beyond to make sure I was being taken care of. As for the outcome of the body work, the photos speak for themselves. Simply, EXCELLENCE! I wholeheartedly recommend CARSTAR Douglas Auto Body to averyone in need of a body shop with great professionalism and superb customer service.
Aaliyah Valdez
★★★★★
a month ago
I would 100% recommend this shop especially for a Honda owner. They’re Honda certified and also were very speedy on the repair time. Kenny was communicative and helpful in terms of updates on the repair and informing me of what the issues were exactly.
Kimberly Thacker
★★★★★
Edited 2 months ago
THE BEST and certified TESLA repair. It is never a good experience getting into a car accident...especially when its not your fault! Carstar Douglas was so amazing start to finish. Once towed to Carstar, John K. communicated everything; drop off, preliminary damage estimate, updates weekly, email of estimates, and his initial date of completion was spot on! They even took my rental back to Enterprise when I picked up my car so I didn't have to!!! I have had to take multiple cars into auto body shops throughout the years and by far John and Carstar we hands down in a league of their own. Highly recommend!!!
Casey Watson
★★★★★
a month ago
Went to the place as was recommended by my insurance after a car break-in. Everyone was super friendly and the service was great. Everyone communicated what was going on very well and in a clear fashion. I wanted to especially give a shout out to Josue who helped me along the way and did a great job of communicating everything at each and every step. I also wanted to shout out Nazeli who was very friendly and accommodating at the front desk. Overall a great experience, despite the unfortunate car break in. I'd go here again if I ever needed a body shop again!
John Herziger
★★★★★
2 months ago
I recently had body work done here on my Genesis GV80 after hitting a coyote on the freeway. The whole process was painless. Everyone here was very friendly and helpful. They coordinated directly with my insurance company. They provided me with very frequent texts as to the progress on my car. The results are very good. I would easily recommend this location.
DEB JENSEN
★★★★★
2 months ago
CARSTAR was recommended by my insurance co after a recent fender bender. I was so impressed with their service! They communicated clearly every step of the way and did a really great job procuring parts and putting my car back together. I really felt like I was in good hands and everything would be ok. Josue was a pleasure to work with and took great care of me. Thank you CARSTAR!
Matthew Wolf
★★★★★
a month ago
These guys did a great job when I was involved in the accident where I was not at fault. The car looks fantastic and these guys were on it and got it done as fast as possible with very professional experience. I would highly recommend coming here if you need anything for your car, especially if it’s covered under insurance.
Raymond Hazelwood
★★★★★
a month ago
I’ve used CARSTAR auto body and paint on 3 separate occasions to repair my like new Tesla when I’ve had fender benders. Each time my Tesla was brought back to looking brand new. Those who own Tesla’s know that body work is more complex and requires certain skills and tools. The customer service is always outstanding. Status updates was persistent and the work was done fast, efficient, and top quality. I would recommend there services to anyone needing body work, especially if you happen to drive a Tesla. They always do a great job.
Erin Smith
★★★★★
2 months ago
Carstar Douglas was A progressive insurance contracted body shop. They did an excellent job repairing my car from an accident. Their communication was outstanding. Their timeliness was on point and super friendly from the moment I got there. The work looks great. My car looks brand new. Best of all they returned my car spotless. It was easy to deal with the car rental return as I just left it with them and Carstar Douglas managed their return with Enterprise. Overall a great experience and if I ever need anything for my Tesla to be repaired. I will be calling them first.
Tiffinay Echols
★★★★
☆
a month ago
I gave a four star because they only replaced one of my rear in pipes instead of both from my rear-end collision. The overall service and quality is superb as a first time customer. Will highly recommend to anyone! They washed my car too.
Jeff Carr
★★★★★
2 months ago
Even after reading the wonderful reviews online I was amazed at the quality of service at Carstar. They estimated an ETA of 3 weeks for may car and delivered it in 2. I had an estimate from another shop for $11,000 more and turnaround of 6-8 weeks. Josue handled my account and is a top notch customer service professional. Carstar is clearly focused on exceeding expectations and highly recommended.
Katie Thompson
★★★★★
a month ago
Working with Carstar Douglas Auto Body was seamless. John kept me informed from the moment they took my car in every step of the way. He was so polite and joyful and a pleasure to work with. I highly recommend this auto shop.
Cynthia Marinero
★★★★★
4 months ago
The work completed on my car was excellent! Everything looked exceptional. Car was returned, clean and detailed. Josue Was a wonderful service provider! He went above and beyond, was in frequent communication with me and ensured my car was taken care of. There was a hiccup along the way with my claim and he was on top of it! Thank you so much for your excellent work. It was a pleasure working with you!
Earl De Guzman
★★★★★
2 months ago
I highly recommend this place. Carstar helped me navigate the process of having my car collision repairs addressed. I was impressed by John and his updates with every step of the way, making feel reassured that I was in good hands. They also helped me, when my car was deemed a total loss, in helping me transferring all my belongings, including offering to drive my rental car to the car storage area, so I wouldn’t have to walk back and forth to fetch my belongings. The front desk was very courteous and professional, and made the process seamless in coordinating my pick up from Enterprise car rental. I would highly recommend their services should I have another collision.
Liza Chan
★★★★★
3 months ago
I brought my car to CARSTAR to repair my door after it was hit, and the entire experience was very smooth. From the first day until I picked up my car, I received regular updates. The process was well-organized. Thank you so much, John Karamanian. Your updates and professionalism really eased my anxiety, and I truly appreciate that you delivered as promised—I picked up my car before Christmas. Highly recommend CARSTAR for their professionalism and excellent service.
YJ B
★★★★★
3 months ago
I have nothing but the best to write about for this bodyshop. John took care of me and my Juniper and it looks just brand new! The car itself was already a new car, considering it was a 2026 Model Y, but It was rear-ended on a rainy day, and had a lot of damage. I had a plan to go out of town and needed the service to be done a lot quicker than expected. John had really made sure that my car was fixed before I left and it looks as if nothing happened!! I love the service, the friendly staff, and all the updates they give. They are truly the best!!!!! I recommend this body shop to everyone!
Robert D'Amico
★★★★★
4 months ago
I had a great first experience with CARSTAR. From the very beginning, the team made me feel heard and understood. They provided a clear, thorough explanation of the damage and an accurate estimate. I also appreciated that they’re certified and work directly with many insurance companies, handling all communication and claims on my behalf. Josue kept me updated throughout the entire process, and the front desk staff was always responsive and friendly. When I picked up my vehicle, they walked me through all the work that was completed, and the final touch was how beautifully the car was detailed—it looked as good as the day I bought it. I will definitely recommend CARSTAR and will gladly use them again in the future.
E R
★★★★★
2 months ago
John is very kind and professional. He informed me along the way in the process of repair steps, answering all my questions. Front desk and all the staffs are very nice, too. My husband found this place. Im so glad this place exists in Pasadena, so I can confidently recommend this place to our friends and colleagues for Tesla or any car repairs.
Kevin T
★★★★★
a month ago
Super nice people they were very respectful. Very clean space. The guy who greeted me was very intelligent well groomed and gave me a nice firm handshake. I appreciate that he took his time to give me an estimate even though I ended up not using their services. Great pleasant experience overall even though I didn’t buy.
