Al's Auto Center

Brandon Zhang

★☆☆☆☆

4 months ago

Went for a brake bleed. That went well enough. However, one of the techs overtorqued a wheel nut when reinstalling the wheel so heavily that the entire wheel can no longer be removed without going to another auto shop. This was despite me specifically cautioning them not to use too much torque to tighten the nuts. Price is fair but this was sloppy.

Kat

★★★★★

11 months ago

Absolutely top-notch. As a woman, I’ve had my fair share of bad experiences with shops that try to take advantage or dismiss my concerns — but this business was the complete opposite. They treated me with honesty, respect, and genuine care. They actually explained what was going on with my car and even called me over to show me the details firsthand. I felt completely safe and seen the entire time. The team here is attentive, professional, and truly cares about your safety — not just your money. It’s rare to find that kind of integrity these days. I left feeling grateful and reassured. Highly recommend!!

Kelli Larkin

★★★★★

4 months ago

My go-to neighborhood friendly auto shop. The nicest workers that show genuine care and honesty. Rare gem.

Jieon Choi

★★★★★

5 years ago

Easy to work with. Did a brake job and was pretty much a friction free experience. Had to wait a little since there was only one guy working on the day I visited, but the guy was friendly and finished the job on time and price he promised.

Antonio Roderick

★☆☆☆☆

Edited a year ago

It's weird because I was happy that they took my car due to no other mechanics willing to handle my electrical issue. My problem is that they've kept my car for 3 weeks without really putting any work into it. They've given me a quote that I paid for which I've found out later was not needed. When I got my car back, there was scratches on it when they've pushed it to a wall, the tires had damage thst I didn't have when I gave it to them. To make a long story short. Another mechanic fixed my issue for $160 vs. this shop charging me a total of $800. I guess that's how thing work in Pasadena. Mechanics think people will pay for anything. SMH. By the way, this was at the 590 N. Lake location in Pasadena, Ca.

Eric Seales

★★★★★

a year ago

Got my car fixed last minute they did a great service I highly recommend this place very friendly atmosphere good price too

Marc Papas

★★★★★

a year ago

Had to get a tire patched and they took me right away. Within 15ish mins the nail was out, the tire was pumped back up and back on my car, and I paid a quick 20 bucks and I was out of there. Quick service, no questions asked, no attempts at an upsell or insistence that I'd need a new tire. Great all around experience.

Rebecca Standridge

★★★★★

a year ago

This is my go-to mechanic! Augustin is amazing. I love working with him. He's honest, kind, and patient. He's helped me understand my car and how it works. I even moved out of Pasadena and still go to him. I hope he gets paid what he's worth!

Tessa D

★★★★★

Edited 3 years ago

August is very knowledgeable about the mechanics of most cars. When I called to ask about maintenance my car needed he was quick to invite us to his location and quickly diagnosed the problem. I appreciate his honest and affordable solution to fix our car. He's great, you should definitely go here if you value good honest service.

joshua oceguera

★★★★★

2 years ago

Augustine is the best. He was honest when it came to the diagnosis, pricing and services done on my car. On a separate occasion he helped me out with a really quick repair free of charge. Highly recommend to anyone who’s looking for a trustworthy mechanic.

Janet Kim

★★★★★

a year ago

My tire blew on the freeway and Al's was able to help me right away. Within an hour of the tire going flat, I was driving out of Al's with two fresh tires. The team was quick, efficient, and straightforward. No one tried to upsell me on anything -- they just saw what I needed/what I was asking for and delivered. I'll definitely be back!

Daniel Ramirez

★★★★★

3 years ago

Such a great mechanic. We break down and have no idea what's going on. Thankfully we roll into Al's auto and meet Augustine, He knew exactly what was wrong and told us that since they are already closed, he will have it ready for us by 12 noon tomorrow. He tells us where we can stay and even asked if we needed to barrow his phone charger. We stay down the street at a nice motel and as we're walking back the next day he calls us right at 12 to let us know the car was done. Such a great experience thank you Augustine! It was a fair price as well!

Ashley Chung

★★★★★

Edited a year ago

The mechanic had a long day, but he patched my tire within 20 minutes. Friendly & great service all around. Would've been triple the cost and 4x the wait at a big box store.

Emeroy Bernardo

★★★★★

Edited 3 years ago

Great customer service and experience. UPDATE 1/12/2023: Still the best customer service, experience, and price. I recently went to their shop and maaaam, they are in demand!

Thomas Phavong

★★★★★

2 years ago

Was absolutely an excellent service my wife and I received!! Our Fiat was idling real hard, then the check engine light started flashing. I called the shop and Augustine said it was okay to drive to the shop as it was just misfiring. From there I was already in his trust. He talked to me and within a few minutes he had already diagnosed the problem! He asked me to just walk to AutoZone down the street, pickup four spark plugs and two ingnition coils. I was there for about 30 minutes before I was up and running again! Parts cost me about $175 and he charged me $75 for labor. I was ready to pay $300+ since we were driving from Bay Area to PHX to see our family for Christmas. Was so happy Augustine got us on the road in less than an hour! Highly recommend this business and their services!!! 5 stars!!!

David Lotilla

★★★★★

a year ago

Al Auto Center is our go to repair shop. Agustine is very polite, honest and knowledgeable. He delivers above expectation and great price too! Highly recommended.

Lacey Bastman

★★★★★

3 years ago

Got into an accident while visiting from out of town on NYE and wasn't sure if the car was safe to drive back home...so lucky that Al's answered the phone! It was a relief to find a crew that was professional, kind, and knowledgeable (we called several other shops and got no answer/they were closing early for the holiday). Al's got us back on the road within a few hours at a fair price, while they were clearly busy and the docks were already full. Probably could have charged us a LOT more if they wanted to take advantage but they didn't. Good auto mechanics are worth their weight in gold. If I were local, this would be my go-to in a heartbeat!