Certified Auto Repair Specialist

Bryan

★★★★★

2 years ago

I called to ask for an estimate and spoke with Edwin from Certified Auto Repair Specialist. My 2017 Cadillac Escalade ESV required the AC condenser to be repaired to get my air conditioner working again. The amount the dealership gave me was a lot more than I expected, so I called around to get some estimates. Edwin was knowledgeable and accommodating in discussing my car issues. He was also able to give me a quote half off than what the dealership quoted me. I was ready to bring my car to Certified Auto Repair, but the dealership said that they were able to extend the warranty on my car so I do not have to pay as much anymore. Long story short, based on my interaction with Edwin, I believe this shop is ethical, and I will definitely be going to their shop for future car concerns. Thank you, Edwin!

Robert Hartzell

★★★★★

3 years ago

I brought my '99 4-Runner in for U-Joint replacement, and they discovered my entire drive shaft was broken! They quickly ordered the part from a Toyota dealership, and had the car fixed within a couple hours! They gave me a GREAT price, we're super friendly and honest, and have a new customer for life!

Nicole Ng Bose

★★★★★

2 years ago

I've been coming here for years. My husband found this place when he was tired of paying high prices at the dealership. I would recommend this shop to all my family and friends. They have never once pushed me to get extra services done and have always told me what's urgent and what can wait until next time. THAT is reason enough to come here, in my opinion. I'm never scared what they are going to tell me whenever I bring my car in. I'm super happy with their service!

Daniel Healy

★★★★★

2 years ago

I have been here 3 times in the past year for separate issues with my car, and each time I am impressed by their quality of work and how they are able to get to the root of the problem. They are very efficient and provide excellent customer service. I trust them with my car and highly recommend them.

Stan McCormack

★★★★★

8 months ago

I have been doing business with Allen for several years. He and his staff are always efficient and friendly. They provide excellent service at reasonable prices.

Katherine

★★★★★

2 years ago

I am so happy to have found this repair shop. As a female, it can be hard to feel comfortable around auto shops and every single time the employees treat me with respect and are friendly and timely. I've needed to bring in my car multiple times for different problems and the turn around has been most 2 days. Pricing is upfront. 10/10 would recommend for VW repair

John Beahan

★★★★★

Edited 2 years ago

I've been coming to Allen's and Edwin's shop for over 30 years, with over a dozen major repairs, one a complete engine replacement, and they are superb! They are both very nice guys, and the work is always done right, or they fix it for free with no arguments. They are very honest, and don't recommend unnecessary repairs. They've kept my Ford E-150 van working well since 2002, now 31 years! They are very popular, though, and you may need to wait an extra couple of hours for your work to get done when they're busy, but it's worth it.

Rocky Saxena

★★★★★

a year ago

I went in to get my A/C condenser and compressor fixed as well as my serpentine accessory belt. He fixed everything in 1 day and communicated quickly. He did not charge me any labor for putting a new belt in since he said he was already under my cars hood! Shout out to ED for his amazing customer service. Highly recommended this place!

Madeline Coy

★★★★★

2 years ago

These guys are amazing! I have a pretty new Mercedes GLC and needed a thermostat replacement. After getting quoted almost $2000 by Midas (which I knew was ridiculous) I came to Certified Auto Repair Specialist and they quoted me $800 all in, and not only that, but they used authentic Mercedes parts and provided a detailed cost sheet. They had the car ready within one day and left my car super clean and in great running order. Thanks for going the extra mile and making me feel so good about spending money on a repair! Lastly, everyone I spoke to was so kind, great communicators, and quite articulate. Highly recommend!

Lauren F

★★★★★

10 months ago

Came here after a terrible experience at a local dealership. They were knowledgeable, helpful, and cared about helping me sort out what was happening with my car. I am very appreciative and will absolutely be back for routine maintenance and repairs that come up.

David Chan

★★★★★

8 months ago

Great and honest repair shop! My car stopped in the middle of the street last night, so I called Triple A to come check it out. The tow guy came to check the battery and said it isn't the battery. So, he had to tow it to a nearby shop. The next morning, I came back to the shop and they helped me fixed the problem without charging me. Highly recommended!

Stella I. (Stella-Rae)

★★★★★

9 months ago

I've been going to Certified Auto for the past 10 years now. During that time I've had 4 different cars and moved outside the Pasadena area. Despite that, I keep going back Certified Auto because they do excellent work, are honest and transparent. If they can find the needed part at a lesser rate or after market, they will let you know and allow you to make to choice.

Jean Mueller

★★★★★

a year ago

These guys are the best. They diagnose the problem and don't try to add anything extra. I now have an action plan to follow to help maintain my Jeep.

Brandon Hawkins

★★★★★

5 years ago

Allen was awesome with his accommodations. He also helped us meet a meeting to find a new place to live. He was also helpful on telling us how he was going to fix our car. He was very fair with pricing as well. Great experience for a short notice repair. Thank you Allen, you and your team are great A+ Sincerely, Brandon

David Soza

★★★★★

11 months ago

I highly recommend Certified Auto Repair Specialist. It’s evident that Allen and Edwin are dedicated to Quality and Customer Service. I have been very impressed by the commitment to their Code of Ethics. Edwin and his ASE-certified technicians are outstanding. They expertly replaced the rear shocks and airbag suspension on my Lexus GX 470. The workmanship was exceptional and the price was very fair. When you go to their shop, you’ll experience the Pride in their Business and the Care for their Customers that I immediately saw and felt. The shop is clean, organized and uncluttered. Communication is clear, friendly and very straightforward. Cost is also straightforward and very fair. And, the Technicians are very professional, knowledgeable, and super efficient. I’m very happy I found this automotive repair shop and will be back if I ever have any issues. Thank you!

John Moore

★★★★★

6 months ago

I cant say enough kind words about how Edwin handled the problem with my car. The first thing I noticed about this shop is that it was extremely clean. If they keep their shop clean, they'll treat your car properly. I learned this years ago. I have a 2017 Infiniti Q60. My engine light has been on for about a year and the car would loss power every so often and regain it. I took it to 3 mechanics. The first mechanic told me that I should take it to the dealer..what!! Are you crazy? That'll NEVER HAPPEN!!! The 2nd told me he could didn't have the time to diagnose such a problem. Im going to tell you where the 3rd shop is so you can avoid. Its at 250 N. Hill, Gabriel's auto service. I walked into this shop and told Mike my problem. He literally said I need a new engine before he even hook his device up to the car. My car has a misfire code and he doubled down on the engine...are you freaking nuts? This leads me to Edwin and his band of noble knights. I dropped my car off at 4:30pm on a Monday so I know they didn't have time to even look at it. He called me the next morning at 10:00am and explained what the problem was. So it took him 2 hours to find the problem. He then tells me that that part is on back order at the dealership so he cant even get it. My stomach sank but the next words out of his mouth shocked me. He said he thinks he can take the old part, reprogram it and sync it to the car and its a 99.9% it'll work. And get this...for $150!!! I hang up and say to myself that I haven't had a $150 car repair in 20 years!!! Im skeptical but the next call I got cemented my relational with my new mechanic. He called me at 3pm and said your car is ready. I came home and told my wife that we have a new mechanic!!!

Tracy Gonia

★★★★★

7 months ago

On a long road trip to drop my son off at college our air conditioning started malfunctioning. We pulled in very close to closing time and Allen expertly diagnosed a broken radiator cap/valve causing low coolant. They put water in our radiator and Edwin found and gave us a replacement cap that worked. Allen gave us advice of how to proceed to ensure the fix worked. We were very grateful that Allen and Edwin helped us, even though they were closing soon. They didn’t even charge us, which I personally appreciated! So far, the fix worked! Thank you Certified Auto Repair!!!! -Tracy and Jake