CARSTAR Snohomish

Teri Towle

★★★★★

11 months ago

Thank you for your timely work on my vehicle. I really appreciated the updates thought out the process.

Cathy santaella

★★★★★

a year ago

Beautiful job on my car. Have used them before. They are spot on with time in the shop. Friendly staff.

Alann C

★☆☆☆☆

Edited 3 years ago

Zero stars if I could. Small fender bender repair needed and they cut corners on some of the most simple things. They used adhesive glue to get my front bumper to align because they were to cheap to order the headlight bracket that holds the bumper up. Garbage business. Still charged my insurance full price plus things that I never found. I’m very knowledgeable in my sports car and I will never let anyone touch it after this business practice. GARBAGE The car is under my wife’s name and they thought they would get over on her because she is a women and they probably didn’t except someone to actually check the work. So obviously they will say I’m not in the system or I was not a customer.

Cynthia Anchondo

★☆☆☆☆

3 years ago

Took my truck here because it was recommended by my insurance company. Biggest MISTAKE I ever made. Not only do they not answer your call, or return a message that's been left, but they will do everything they can to put a band-aid over a serious problem. I got my truck back with gum stuck to my driverside window, glass all over the back seat, and a clunking noise started soon after I picked up the vehicle. Turns out that they didn't tighten the bolts to my drive shaft, which ended up coming loose, shot up and broke off metal, making a huge hole in the transmission cover plate. DO NOT take your vehicle here. I had to jimmy-rig it on the side of the freeway, and luckily a mobile mechanic was driving by and helped me get it home safely.

Bart Warden

★☆☆☆☆

2 years ago

This experience was nothing but a nightmare and my vehicle wasn't completed as it should have been. They billed my insurance for repairs that didn't need to be done. It takes a lot for me to write a bad review. Take it or leave it, you have been warned.

Terry Walker

★★★★★

11 months ago

Bradley went out of his way in a minutes notice to install a piece of trim for me! I'll definitely use him again! Thank you Bradley!!

Dayne Remlinger

★★★★★

9 months ago

Love working with the Car Star team, Had a door repaired on a van and they did an excellent job! Thanks again!

Beth Walker

★★★★★

a year ago

Shelly was very personable and professional. Despite the unprofessional treatment she received from my insurance company, Shelly remained respectful towards them. I was informed of all actions taken (or not taken). I would definitely recommend Carstar and Shelly to all my friends and family.

BrenDee Gint

★★★★★

a year ago

Carstar Snohomish did a fantastic job! I was hesitant to consider this franchise after receiving a bid & meeting with a different location under different ownership but as soon as I met with Shelley I knew everything was going to be alright. She is a true professional & just in talking with her evidence of her experience and knowledge of the industry became very apparent. The repairs exceeded my expectations and I couldn't be more pleased.

bill yates

★★★★★

10 months ago

Carstar was great, however, the company that applied the Mylar, absolutely inexcusable.

Steele Johnson

★★★★★

4 months ago

Body work and paint looks incredible and was completed quickly. This was my third time using CARSTAR.

Keez fosheez

★☆☆☆☆

6 years ago

Hate to do this but I feel like I needed to share the job I had done from here. Office staff was great but repair was not done well. I had a work van repaired that was rear ended, emailed the company with pictures to see what they would be willing to do with no response. I bought this van brand new and it still has low miles, this was very disappointing to get it back like this, paint runs everywhere and overspray. Also had masking tape and plastic still stuck to the roof. I know it’s a work van but seriously, just super disappointing.

Ken Pereira

★★★★☆

Edited 7 months ago

Im a car guy and particular about the details. After looking my truck over I cam day carstar did a very nice job on my truck. I am pleased and would recommend them.

Tonya Busenbark

★★★☆☆

5 months ago

Car sat for two weeks at the dealership before it was even looked at. Then to find out a month later it was total. No rental offered.

Terrance Walker

★★★★★

Edited 4 months ago

Cary did an excellent job installing new headlights and side lamps and Jessica coordinated every thing smoother than smooth! The project was done even quicker than expected and I highly recommend this shop!!!

Mudd Shark

★★★★★

7 months ago

This location is great. Had a scratch on my truck that looked like someone boogered with the wrong color paint. Driving by I stopped in for an estimate. They took it inside right away and a highly skilled mechanic just took care of it within a few minutes. He sanded, buffed and polished with some kind of compound and it and it looks like new! I tried to pay for at least an hours labor and they refused. Wow when was the last time that happened. Skilled mechanics, knowledgeable, friendly and fair. Highly recommend this shop!

Scott Daane

★★★★★

3 weeks ago

CARSTAR did excellent work and completed repairs very quickly. They kept me informed of repair progress and communicated well throughout the entire process. The body work was great, couldn't tell it had been in accident.