Carter's Automotive Repair & Service

Erin Searles

★★★★★

2 years ago

We had an issue that we brought in Carter’s for a repair. They quoted us $590, but when we came in to get the car they only charged us $360. Said they were able to fix much faster than expected. Grateful for their honesty and integrity. Highly recommend Carter’s!

Cheslie Lachnicht

★★★★★

4 years ago

We are long time happy customers of Carters...general maintenance etc at fair prices, friendly people, and terrific service. But this week we experienced SERVICE BEYOND TERRIFIC. A strange noise when I tried to start my Camry sent me straight to Carter s for help. In 10 min, they diagnosed the problem (Whew! It wasn't the starter as I feared). In one-half hour (or less), I drove out with a new battery, blown away by these guys service!!! Go see them. They re THE BEST!

dun slav

★★★★★

2 years ago

Have been looking for a great mechanic for a few years since our last one closed. We have older cars. The owner said to stop by for a question for our headlight. He had what I needed and took care of it on the spot. Super professional and efficient we have a new mechanic. Thrilled!

Tracy Lacasella

★★★★★

5 years ago

I have been a loyal Carter’s customer for over 4 years. We have 4 cars in our household and seem to always have one issue or another in addition to regular maintenance needs. Carter’s continually provides a quick turnaround on exceptional work at a fair price. These guys are so honest ALL THE TIME! They have never tried to sell me a service or repair that I didn’t need and have always been willing to diagnose any issues I have had and given me great advice along the way. Most recently they fixed an electrical glitch at my request that was driving me crazy and when my son’s car had a transmission issue they referred me to a transmission expert that was equally fair and honest. I am so incredibly grateful for the high level of customer service that I receive along with the exceptional and quality work. Highly recommend!!

Kori Loftus

★★★★★

a year ago

Carter's was highly recommended to me. I went there for the first time today. Very knowledgeable and friendly joint. If you are looking for a great place for auto repairs, Carter's is the place!

Bob Pendley (In and Around My Head)

★★★★★

a year ago

I've heard from many people how wonderful Carter's Automotive repair has been. I took our Acura MDX in for the timing belt, water pump and serpentine belt replacement. The guys are honest and do a great job. I'll be using them again.

Maria Angelopoulos

★★★★★

2 years ago

Carter's was highly recommended by several people across multiple East Cobb/Marietta Facebook groups - and now I know why. Long story short, my car was doing "something funny" and while my car-savvy husband tinkered on it a bit, we knew we needed to take it to true professionals. From the time I booked my appointment through the time I picked my car up, they were friendly, professional, communicative, and informative. The were conservative in their approach and offered us options. Oh,and they didn't judge me for how long I let my car go without an oil change (personal issues caused a serious delay). Thank you so much for taking care of my car!

D M

★★★★★

4 years ago

I went to get some things done on my car today. I have never been to Carter's before but I was recommended by a friend. I always am skeptical of repair shops. But I have to say, the folks at Carter's were not only extremely friendly, they were knowledgeable, truthful,, skilled and very professional. they will be my go to from now on. Great experience and made everything stress free. Absolutely amazing! I would recommend them to anyone who wants somewhere they can trust and where you can get great service! Thanks again Carter's!

Benjamin Alper

★★★★★

6 months ago

This is the best car place around, David and his crew are honest, affordable, and reliable. 1000% recommend.

John Hamel

★★☆☆☆

a year ago

I called and made an appointment to bring my 2011 Honda civic LX to check a shake and noice it was making in the front. I was a first time customer. I left it there the night before and was told they would take a look at it the following morning. The following morning came and went and I never got a call. Called them at the end of the day for an update and was told by David that they didn’t get to my vehicle because I didn’t make an appointment. Told him I did, he checked and realized I did and said oops and apologized. Not the end of the world as I understand mistakes happen. They checked the car and provide me a list recommended repairs via text message that came out to about $2k. I responded back via text message to please proceed with the repairs and to also do a transmission drain and fill since my vehicle was reaching 200k miles. Get a message that the vehicle was ready. Picked it up after hours and checked the invoice when I got home. The transmission drain and fill was not done. Oops again. I drove my vehicle around for a bit and I will say that it does drive about 90% better than when I brought it in so I do appreciate that. However, I am still experiencing a little bit of the same shaking while accelerating problem.

Saily Eidizadeh

★★★★★

a year ago

Lifesavers! My 2019 Honda Pilot kept dying, and I was about to give up and trade it in. 3 other shops, including the dealership, couldn't figure out the battery drain issue, and I'd already spent over $2K. Then, a co-worker recommended Carter's Automotive. It was my last hope. David was fantastic – professional, communicative, and upfront about everything. They diagnosed the problem correctly, repaired it quickly, and the pricing was fair and transparent. I'm so grateful to Carter's Automotive for saving me from a costly new car purchase. They're honest, reliable, and truly the best shop in town. 1000% recommend!

Keely Hicks

★☆☆☆☆

7 months ago

If I could give zero stars, I would. I brought my car here because it wouldn’t start without being jumped off, and they immediately said it was the starter—charging me $750 for the repair. The car still had the same issue afterward. When I brought it back two days later, they claimed they ran everything tested good and told me it started 75 times for them, and insisted the battery was not the issue. Frustrated, I finally took it to my trusted mechanic in my home state. Within just two hours, he diagnosed the real problem: a faulty battery. Something this shop either missed completely or chose to ignore. This feels like a clear case of poor diagnostics and being overcharged for unnecessary repairs. As a young woman, it’s hard not to feel like I was taken advantage of. I left $750 poorer with zero confidence in their honesty or mechanical skills. Save yourself the frustration and take your car to a reliable auto repair shop instead.

Matthew Hicks

★☆☆☆☆

6 months ago

My daughter had a terrible experience with Carter's Automotive, after a friend recommended them for a car that seemed to have a battery issue. On August 11, the shop misdiagnosed the problem, charging her $700 for a starter that could have been purchased for much less, only for the same problem of needing a jump start to reappear the very next day. When she brought the car back on August 15, specifically mentioning her suspicion that the battery was the problem, their solution was to simply crank the car 75 times, declaring it fixed when they didn't encounter an issue. The problem predictably returned the next day, and when she called to seek a resolution, she was met with dismissive and unprofessional behavior, especially due to her being a female. This ordeal highlights severe issues with the shop's diagnostics, customer service, and their failure to resolve a simple issue despite charging a high price. When we took the car to our trusted local shop, we notified them of the ongoing issues and our suspicion that it was a battery problem all along. A quick, competent inspection confirmed our doubts and exposed Carter's Automotive's incompetence: the car simply needed a new battery, which cost a fraction of the $700 they charged for an unnecessary starter replacement. This final revelation of their misdiagnosis, expensive repair, and disregard for a customer's input underscores a profound lack of integrity and expertise. It's a stark reminder that they took a $700 payment for a problem they failed to fix, while the real issue was a simple, affordable battery all along.

Nate Branham

★★★★★

6 months ago

I have been going to Carters Auto for years! They are super reliable and super honest! They will be up front about the prices of parts and what labor will cost so you aren’t wasting your time or money! Me and the rest of my family have never had issues for the 5 years we’ve been going here! Super recommend!

james palermo

★★★★★

5 months ago

I had a very pleasant experience with Carters yesterday regarding a brake job. I requested specific brakes and Carters had to get them from out of town. Then, I was told they would arrive by noon and that I may have my car by 5 PM assuming the brakes arrived on time. To my surprise my phone rang at noon and Carters said I could pick up my car since it was ready. Obviously, the parts arrived early and I was pleased. Good job Jeff and a special thanks to Lindsey who found my specific brakes I requested.

Julie Stober

★★★★★

3 months ago

Carter's is the best auto shop and my husband and I will not bring our vehicles anywhere else. They are honest, fair, and ethical. They truly care about their customers and will go above and beyond to deliver exceptional service!

Mr. S

★☆☆☆☆

Edited 3 months ago

Was a long term customer. Wont ever go back. Diagnostic prices are ridiculous and is like one sentence recommendation. Repair workmanship is a C at best. Go to AAA on sandy plains if you want a real diagnostic work, very comprehensive. Don't waste your time here. This place is circling the drain. Just look at reviews last few months