Google Reviews
James Yang
★★★★★
10 months ago
I spoke to a mechanic this morning about my 03 Camry blowing out blue smoke from the exhaust pipe. He gave me an honest answer and suggested something to try before bringing it in the shop.
ned ferrari
★★
☆☆☆
Edited a year ago
Advised mechanics of electrical issue, told them it was probably the alternator. They ran a test and said the alternator was fine, and fixed the oil leaks that caused it. They said it was simply a battery issue, so I replaced it. Car crapped out on me, and had to pay to tow it to the shop again. They tell me they ran a test and lo and behold, the alternator is the issue. They wanted to give me the run-around and charge an extra >$1,000 in labor just to get to the location of the part again, and when I told them that me having to pay full price twice for something I knew was wrong originally, they told me to come pick my car up and threatened to have it towed, still not able to hold a charge mind you. They very sneakily worded it as if I came in for oil leaks, but I had been driving the car with the leaks no problem. 2 stars for being ok customer service, which I see now is fake. They're solid mechanics and will technically do what they tell you, but you have to be very diligent with not letting them replace random parts for $$$. 5/28/24: I can't reply so this edit will serve as such. If you read my post I said that my main reason for coming was the fact that my car would not start due to alternator issues. You claimed I didn't have enough money for my original repair (~$800 for alternator) yet you decided to quote me countless other expensive repairs that involved opening up the engine ($3,000+ which I could now suddenly afford?) just to charge big-time labor. Your false claim of my finances when it comes to the alternator repair also doesn't line up with what your official transcript of the repair said, as I provided below. To sum it up, you told me that my alternator was fine when it wasn't, fixed everything but what was preventing me to drive, and then, not asking me to not bring my car, but threatened to tow my car if I didn't somehow get it off your lot after not sticking to your word and wanting to charge $800 (!) for a simple alternator change. The only thing you know about my finances is that I wasted $3,000 on you guys. I'm glad I was able to make you all happy. Too long, didn't read: Business tries (and unfortunately succeeds) to make a quick buck out of me, and then the business attempts to lie in the review reply to save face by painting me as the angry bad guy, and making false claims about my financial situation when it came to fixing my alternator, which I promptly addressed by posting my receipt that directly contradicts what Cascade Auto claimed.
Steve Petitpas
★★★★★
10 years ago
Another great experience at Cascade Auto Clinic. Caleb set me up with a same-day appointment, one of his team drove me back to my office, and picked me up again at exactly the appointed time. All work completed on my car, along with some extra checks. Have been taking my cars to Cascade Auto Clinic for 8 years and always an excellent experience.
Jim Hancock
★★★★★
2 years ago
Fair, honest and highly competent. I’ve had issues with my Mercedes C300 for months that other shops couldn’t fix and the dealer wanted to charge me an arm and a leg to fix. They found the problems, kept me in the loop and charged me a fair price. It drives like a dream again. Highly recommended!
Stevie Coomes
★★★★★
6 years ago
Love the guys at Cascade Auto!! Caleb and his crew are so good at what they do. They are truly there to help you out and give realistic suggestions. I've been going there every since I got my first car and I've never felt cheated, misled, or overcharged. Caleb is super friendly and honest and always has a big smile on his face! Love this place and would highly recommend!
Katherine Wigestrand
★★★★★
2 years ago
Cascade is by far the best auto shop I have ever been to. They are so kind, knowledgeable, responsive, and it feels like family. They will always run repairs by you and communicate what they recommend be done to your vehicle. They are so honest and that is hard to come by these days. I will only give my business to them!!
miles stauffer
★★★★★
a year ago
This place has great reviews because it's great! I can't suggest this shop enough. Great communication, clear pricing and friendly service. Caleb and his crew were so easy to work with. This auto shop is a hidden gem in Redmond.
Justice Phan
★★★★★
Edited 11 months ago
Edit 4/2/2025: Caleb and his team are unmatched in speed and service. Have always felt at home and my voice heard when describing the “car issue” even in a nonsensical way. Just got out of a weird code situation that was properly diagnosed by the team at Cascade Auto Clinic as exhaust gaskets, not one but three! Have it all fixed up now and some maintenance that was due (spark plugs, transmission fluid, etc.) and the car feels newer than it ever has in my ownership. If you were ever worried about a mechanic shop that is just trying to nickel and dime you this is not that shop or you have uncertainty with your car at all due to lack of knowledge. Caleb has always kept my urgency in mind when performing maintenance and repairs and is transparent when it comes to cost of parts and his shop labor as well as explaining the repairs/maintenance being recommended.
FishermanShane (FishermanShane)
★★★★★
a year ago
Cascade Auto always takes great care of me whether it’s for big or small jobs. They do all the servicing for my new vehicles along with repairs on my older ones. They just replaced a transmission on my work truck and it was very reasonable compared to the dealership. It’s a small shop but they stand behind their work and are always upfront with timelines/costs/delays. Overall would highly recommend them if you’re looking for an honest and well ran locally owned business.
Stacey Mastrian
★★★★★
a year ago
As a customer at Cascade Auto for the past 8 years, I have been consistently impressed with the level of service -- responsive, reliable, honest, with excellent quality work at all times and done in a reasonable timeframe. There have been no random surprises or mistakes, nor extra charges tacked on. They communicate clearly and promptly, always explaining what repairs are needed and why, and they let me know if they need to happen immediately or could likely wait several months so that I have notice and can budget in advance. This place has felt like a family that has helped me to care for my aging vehicle and given me confidence in its safety. Thank you so much to Caleb and his team!
David Hyde
★★★★★
a year ago
Caleb was great. He got me in same day as my rear brakes were failing. Got it fixed & gave me a good price which matched his estimate. Great quality service completed & got back on the road fast! Thanks.
Erin Gerrard
★★★★★
11 months ago
So impressed with Caleb and the Cascade Auto Clinic Team!!!! They are upfront and honest (not easy to find in a mechanic)! Excellent communication and customer service! Bonus is they washed our vehicle prior to returning!! I’d refer Caleb and team to my family and friends any day of the week!! Thank you Caleb!
Kim Handy
★★★★★
5 months ago
Caleb is great at explaining services options, gives helpful recommendations and the mechanics do an excellent job! I highly recommend this trustworthy and reliable business.
Andrew Leader
★★
☆☆☆
a year ago
I was unfortunately quite disappointed with my latest visit to Cascade Auto. I had some rear coil springs installed by them, and their mechanic forgot to tighten the sway bar end link bolt… it was literally hand loose… I had to bring it back in for them to retorque all the bolts, and all I got in return was a “Sorry, we’ll give that mechanic a talking to”. Yes, mistakes can happen to any shop, but I’d at least expect them to try to make it up. I had to spend an extra hour diagnosing where the “clunking” sound was coming from (making sure it wasn’t just something I had in the vehicle) and then 30 more minutes RT bringing it back into their shop. I’d expect more than just a “sorry” for a mistake like this that cost me extra time out of my day.
Victor Chatellier
★★★★★
8 months ago
I'd highly recommend Caleb and the crew at Cascade Auto I've had plenty of routine maintenance performed here as well as some bigger repair jobs on my vehicle. I have always received phenomenal customer service from Caleb, accurate and upfront pricing before the service was performed, with the service always completed in a timely manner. I'd highly recommend them and have recommended them to family and friends.
Steven Blackmon
★★★★★
6 months ago
They are great to work with for your car repair needs. Reliable, truthful, and professional. Their pricing is reasonable and they do what they say they will do. Come here if you need car work done!
john skov
★★★★★
7 months ago
Fast, quality work at a fair price. Every interaction with Caleb was wonderful. Every time we talked I felt he was being 100% transparent and honest about the work that I actually needed. I hope that I don't need repairs for a while, but I will return here when I do need more work done.
Thor Andrews
★★★★★
4 months ago
Caleb and his guys service all my personal vehicles. They’re honest quick and affordable. Great crew to work with. I recommend them highly.
Ka Wai Wong
★★★★★
a year ago
Cascade Auto Clinic is awesome. If you need to fix your car quickly and urgently, go to Caleb at Cascade! Testimonial: I had a minor car accident on a Friday night and my headlight glasses were broken. I called up all auto repair shops in Redmond next Monday morning (indeed a federal holiday) and I found Caleb! We spoke at 11am and I was already in his shop at 1pm! We inspected my car. He immediately gave me an estimate and ordered the part to be delivered next morning. On the subsequent day, I dropped off my car. He and his colleagues did a fantastic job - they not only fixed the headlight but also mitigated the bent on the car's fender (going to an auto body shop for this would easily cost a few hundred $$) More importantly, the price he offered me is fair. I am very thankful for Caleb's help!!! I'll continue to go to him for car maintenance for months & years to come! Pics: before versus after the headlight fix.
Victor Chatellier
★★★★★
8 months ago
Caleb at Cascade auto clinic came highly recommended and he really lived up to and even surpassed a very high recommendation. I don’t leave many reviews but when I see service that’s above and beyond like Cascade gave me, delivering under estimate and ahead of time and explaining fully and even demonstrating what the malfunction was with my Suburban’s AC. I have complete confidence in this business. I would highly recommend them to anybody and everybody who needed help with their vehicle. Worth every penny! Keep up the good work, Caleb.
