Les Schwab Tire Center

Mark A-K

★☆☆☆☆

Edited 9 months ago

“Only safe option” 4x wheel swap wrecked my range—no refund Edit: Reply to Joe at the end On March 31, 2025, Store 312 (Redmond) installed a 20″ wheel/tire package on my 2024 Tesla Model Y Performance (Invoice #31200515968, $2,894), after one of my original 21″ staggered-fit wheels cracked. We reviewed all available wheel options, and the staff strongly recommended this setup as “the only safe option” and “the closest match to your factory spec.” They assured me it would drive and perform like the original — with no impact on range, handling, warranty, or overall vehicle performance. Reality: First Redmond → Portland trip burned 17 percentage-points more battery (arrived with 5 % vs 22 % on the OEM wheels) and the car tram-lined above 60 mph. Tesla Bellevue then confirmed these wheels can void power-train coverage. I requested a refund within a week. The same staff who guaranteed safety promised a callback—then offered only store credit for tires only. A second store said a refund was “no problem,” then reversed overnight. I’ve since spent $1,800 on OEM wheels to restore safety, and Les Schwab kept my OEM lug-nuts and center caps (~$200). I emailed corporate a detailed engineering report and receipts on 11 May. Still no response as of 20 May. I’m asking Les Schwab to honor its “Best Tire Value Promise” with a full refund and return of my missing parts. I’ll update this review if they make it right. EDIT: Thank you for replying, Joe. • Tesla Service Manual § GUID-D8AB5994 states “aftermarket wheels are not covered under any warranty and may also cause other related components to not be covered.” The Bellevue Service Center confirmed this to me on 5 Apr 2025 (service ticket available). • My OEM Uberturbine rims + P-Zero tires weigh 66 lb front / 70 lb rear (38 lb wheel + 28–30 lb tire). Your Platinum 458 + DWS06 Plus assemblies weighed 60–63 lb, but rolling-resistance lab data show the DWS06 Plus has a 12–14 % higher Crr than the P-Zero, which maps to the 11 % Wh/mi increase I recorded (270 → 300 Wh/mi) on the Redmond–Portland route. • With an identical 95 % start charge, I arrived in Portland with 5 % vs 22 % on the OEM set—17 pp more battery consumed (≈23 % higher energy use). I’ve forwarded all documentation—including the Tesla policy excerpt—to corporate on 11 May and again today. I still request a full refund under Les Schwab’s Best Tire Value Promise. I will gladly retract or update this review when the matter is resolved.

Oks Inna

★★★★★

6 months ago

Great service, very nice place. They fixed my tire and I didn’t need to buy a new tire. Free service!! Thank you for your great service!

David smith

★★★★★

8 months ago

Had a blowout on the freeway which could've been a lot worse! Managed to crawl to this Les Schwab to see what they could do. They were able to get hold of a less common size of tire and install on the spot. Got me out of a tricky situation and we're very compassionate with their approach. Showed lots of integrity and desire to help. Will definitely go back.

John D

★☆☆☆☆

a year ago

This location absolutely sucks. Called to make an appointment for alignment & they said "no need just be here at 8am & we'll have you in and out in an hour". Waited 90 minutes & they hadn't even touched my car yet. Called the location down the street & they had room for me immediately. In less than an hour they had my tires balanced & the car on the rack for alignment. Don't go here. The other location on Bel-Red is way better.

Jason Chen

★★★★★

11 months ago

I recently visited the Les Schwab Tire Center here in Redmond. I noticed some uneven wear between my front and rear tires and thought a wheel alignment might be needed. The team at Les Schwab took my car in to check the alignment. After their inspection, they came back and let me know that the alignment was actually perfectly fine and wasn't the issue. What really impressed me was their honesty. They could have easily said it needed adjustment and charged me for unnecessary work. Instead, they gave me the truthful feedback and didn't charge me a dime for the inspection. It's refreshing to see such integrity and honesty from an auto shop these days. Finding a business you can trust is invaluable. Because of this positive experience and their ethical approach, I'm gladly giving them 5 stars. I'll definitely keep them in mind for future tire needs!

Danesh Badlani

★★★★★

2 months ago

They were super helpful and were able to fix my tires at such short notice.

Aaron Hall

★★★★★

2 years ago

Oscar, the rep that helped me, was amazing. Very friendly, attentive, and helpful. I came in with a flat tire and was serviced with new roaters, wheel, and tires in less than 2 hours. No appointment. Pricing seemed fair and everyone was timely, and had thorough communication. I would highly recommend after my experience.

chi zhang

★★★★★

2 months ago

Went in with a flat tire without appointment. Very timely service and friendly people. Thank you for making my day!

Gwenn Mullins

★★★★★

6 months ago

These guys are true professionals, caring and very knowledgeable. Israel thank you for all the extra advice and super work on the alignment. Congratulations on expecting your new little lady any time now. You will be an amazing father!

fayyaz lodhi

★★★★★

7 months ago

Super impressive experience. I went towards end of the day (30 min to closing) and was worried about, "sorry we are closing". Instead i was greeted well, and assured, "if its a puncture or related issue, we should be done well within time". They were true to it 15-20 minutes latter they were done. And once I was told, there was a nail, we fixed it and there is no charge, I was sold. Normally one would anticipate, if i came with an air issue, likely they are going to find a bigger one. But this was the opposite, so i was impressed with the ethic, experience and follow up. I went there once before for a tire replacement. But this time's experience sold me as a customer. For any future needs, thats where i am going and recommending to others. Kudos to the staff and the policy of not trying to charge or overcharge customers for smaller issues (which is essentially what car dealerships or big repair shops do). It was a refreshing experience. Thank you

A W

★★★★★

a month ago

The staffs are very friendly and helpful as always. Whenever I get issues on my cars, they are the FIRST place where I will go to. Strongly recommend!!! Thank you for all their help.

Ashley Delaney

★★★★★

2 months ago

Heading home to Spokane and our tire blew right as we were getting on the freeway. Threw the spare on and limped it over to this Les schwab. They went above and beyond to get our tire from their warehouse so that we could still make it home that evening. I am so so thankful for them and how quickly they got us in and out. This sort of thing can really make or break a weekend away and though it put us home much later than we intended the overall experience was great! Another reason I refuse to get my tires anywhere but Les Schwab. Thank you all so much!!

Kelvin Le

★★★★★

a month ago

I walked in and they immediately helped me. They did a complimentary suspension check and I asked to just balance one wheel. He accidentally balanced both wheels, but he charged me just for the one. The service was great and quick.

Rosemary Tracy

★★★★★

2 months ago

Awesome and friendly service! Took my Subaru in for a tire sensor issue and tire replacement. They were also kind enough to check and immediately address the windshield wipers and alignment. All done quickly and respectfully. Highly recommend.

George Hennen

★★★★★

a month ago

Solid place to get your tires tested, and replaced. They priced me well. Even in comparison to other tire shops the pricing was still solid and fair.

Bob 4Rails

★★★★★

a month ago

I was very happy years ago when Les Schwab moved into this location as it is very close to my house. Whenever I need auto support, other than my Dealership scheduled service I go to Schwab. Always a pleasant experience, which is appreciated when you're having car problems and you just want it fixed, without fuss or delay. I also appreciate the free help with checking my tires and topping them off with air when needed. I recommend Schwab unreservedly.

Duniel Murillo

★★★★★

7 months ago

This was the first time I've used this shop, and I am so incredibly impressed with the level of service I received. Not only did they check my vehicle from bumper to bumper, they also showed me on my Jeep the things that needed work. They took the time to talk to me (and never spoke down to me being a woman like so many repair shops do), to find out what my vehicle needs/use are. They provided me a fair and honest estimate for the work. Which is exactly what the total came out to when the work was performed. No hidden prices. I am thrilled at the work that was performed and the service that I received. I would definitely recommend going to them for your vehicle needs.