AA Auto Service Center

Kaitlyn Wilson

★★★★★

a year ago

I called in the morning freaking out about my car and the issues that were present. These guys got me in immediately and were extremely calming and reassuring as I am a young adult and know nothing of cars. They got right to work and updated me multiple times throughout the day! They were attentive to me and my situation and were extremely generous and did a job well done! I will 100% be not only going back but will make this shop the place I go for any future car repairs! I cannot thank the team enough!

Mira

★★★★★

10 months ago

Shout out to Mike the manager and the technicians for taking care of my car, I got both my front cv axle replaced with OEM parts on my Audi and the experience was a 10/10. Gave me a out the door quote, it came out even less than what I got on call. Explained everything they were doing to my car and I walked out of there with relief. They also provide loaner cars! Trustworthy and reliable!

Ben Ellis

★★★★★

7 months ago

Was very impressed with my most recent repair. I was thinking this repair might take two days to fix, but these guys got it all done in three hours! Everything was fixed properly and in a timely manner… what more could you ask for? Well done gentlemen.

Rick Glucksman

★★★★★

9 months ago

These folks do good work. I've taken several of my vehicles here over the years. What I find most impressive is their work ethic. They are honest....plain and simple. I trust these folks completely. If you need your car/truck fixed, talk to these folks. You won't be sorry.

Barbara M

★★★★★

6 months ago

Polite, knowledgeable, friendly crew! I trust AA to keep my car in perfect shape. Mike and Blake are wonderful.

Stephanie Gee

★★★★★

10 months ago

Amazing, fast, quality service. We used to live in Kirkland and went to the Kirkland location and we were thrilled to find this location right down the street from where we now live! My car was due for an oil change and to have the front breaks repaired and Mike and his team were so fast and friendly. We had such a great experience that when our other car’s breaks started squeaking, we didn’t hesitate to make an appointment here to have them looked at. It’s hard to find an auto shop you can trust but we will definitely be bringing our cars here for the foreseeable future!

James M

★★★★★

a year ago

I've been taking my vehicles here for repairs/inspections for the past 15-20 years of living in the area and this is the #1 mechanic to go to. Great customer service, fast repairs and service, great value, and just good people working here. Recently I spoke to both Mike and Mel, who were extremely helpful and provided awesome customer service. I brought a 2009 Toyota Highlander Hybrid in for inspection after being told it needs $6000+ of work in the next 6-12 months, and Mike confirmed that it needs nowhere near that much work and $$, only a handful of things to get replaced soon in the upcoming year. I trust AA with any vehicle I'll bring in, and believe them to be the best, most honest mechanic in the Eastside area.

Jamie Mark

★★★★★

10 months ago

I’m incredibly pleased with the service I received from AA Auto Service. They did an amazing job on my car—quick, efficient, and professional from start to finish. What really stood out was how fast they got everything done without compromising quality. On top of that, their pricing was very reasonable, especially compared to other places I’ve been to. It’s clear they truly care about their customers and the work they do. Highly recommend to anyone looking for trustworthy and affordable auto service!

Daniel Skillingstead

★★★★★

6 months ago

Five star experience. My car was overheating and I brought it in for a diagnostic check. They called and said my water pump needed to be replaced and quoted close to $2000 including the diagnostic check. This was on the high end of the range I was expecting after doing some research, but would have been a big hit financially. I gave the go ahead to do the work. A couple hours later, the owner called and said they had made a mistake and quoted the price based on a more expensive part than was necessary. My new total was around $1500 all in. I had already agreed to the $2000, and there’s no way I would have known if they hadn’t called and told me about the cheaper part. This kind of honesty was refreshing and greatly appreciated. I’ll definitely be coming back in the future excuse of this experience.

Joshua Levine

★★★★★

4 months ago

I brought my car in to have my headlights replaced with my own bulbs. They took a look and determined that they were not the correct bulbs and gave me recommendations to retrofit the light casings. They did not charge me which i greatly appreciated. Would definitely support them in the future

Fred Ruiz

★★☆☆☆

11 months ago

I brought my 2019 Mercedes-Benz to AA Auto Service Center on April 4th to change the battery. Despite requesting a BOSCH battery during a previous visit, they installed an AC Delco without prior notice. Mike, the employee I interacted with, insisted AC Delco was a better brand and tried to convince me to keep it. After some pushback, I had to wait an additional 1.5 hours for the BOSCH battery to be installed. Mike’s attitude changed, and he even mentioned that the BOSCH battery would cost them $30 less but refused to offer any refund. I came here due to a Costco referral, which promised a 15% discount, but I ended up paying more, spending a whole morning, and feeling that the overall customer experience could have been more professional

Kristin Bunzel

★★★★★

a month ago

I have had a few visits to AA Auto Repair in Redmond, from a 90k checkup, to an oil change, to a "should I be worried about this noise", to check engine light alerts. I trust their work and feel that I can trust them to be honest with me. They have told me what needs to be done, what can be deferred, and what isn't necessary. I don't feel like they are trying to "sell" me on services, just taking good care of what my car needs.

Orion ONeill

★★★★★

2 months ago

I brought my car in for quite a few little things. They were very transparent, informative and set clear expectations. Mike was incredibly helpful and even gave my his cell number for any questions or issues outside of business hours. He made everything a breeze and I’ll definitely come back for any car stuff in the future.

Aarti Goge Mutagi

★★★★★

3 months ago

I don't know a lot in cars, but I was done with walking off from dealer's service and feeling like ripped off each time my car needed servicing. A freind told me about this place about 2 years back and I have been coming to AA auto since then. Mike is straightforward, to the point and gains trust in the first meeting. His team, Blake and Meldrick are superb!! Hardworking and honest team!! Thank you!

Alonso Velasquez

★★★★★

2 months ago

I had what looked like a very complex transmission issue in my Audi Q5 Hybrid. Talked to Blake about it and left the car with them for diagnosis. When they called back, Blake was super honest and nice about the fact the error codes were too numerous complex for them to diagnose and therefore work on them, so he recommended I take it to the dealership and didn't charge me for anything. This speaks highly of their honesty and integrity, which makes me trust them a lot in the future. Its easy for unethical car shops to abuse customer's ignorance about cars so kudos to Blake and the AA team for their integrity and the huge amount of trust they earned from me. Will reach out to them again when/if I have problems with the car!

Erianna Acosta

★★★★★

a month ago

Mel was SUPER helpful in finding what was wrong with my car. I kept experiencing a power steering issue and a lot of smoke from my exhaust. I went to other mechanics trying to figure out the problem with my car and they kept giving me the wrong information. But Mel gave me a detailed explanation of what was happening with my car and provided excellent customer service. This place is a bit far from where I stay but I would absolutely make the drive here again!

Josiah Stewart

★★★★★

5 months ago

Amazing customer-focused service! Long story short, I provided them a vehicle which had parts which didnt quite fit, and the techs did and re-did the job many times in order to get it perfect, even though the parts I supplied weren't quite right, they made them work (and they only charged me for one job, not the 5 times they had to re-do the job to get the parts to work) Shout out to Mike, who really fought to find the solution to my cars problem, to Blake for keeping me updated, and to all the Techs for getting my piece-of-work car back on the road without breaking the bank. Thank you!