Castle Chrysler Dodge Jeep Ram Naperville

Ryan Bruemmer

★☆☆☆☆

2 months ago

I purchased a new Jeep Grand Cherokee on Christmas Eve and didn't notice some discoloration on the rear bumper during the test drive since the car was not cleaned. As soon as I got home i noticed a white discoloration and immediately took a picture of it. I texted my salesman on 1/1 with no response. Then I texted the Castle service dept. on 1/2, no response. I called the dealership on 1/7 and was transferred to service manager Paul and left a voicemail. On 1/9 I left a voice mail for a sales manager Andrew. On 1/15 I texted my salesman Brandon again. I have yet to hear back from anyone at this dealership on how to proceed on this problem. I feel like they want the sale but no customer service afterwards.

Ralph Venturanza (Ralph Venturanza)

★★★★★

a month ago

We purchased a 2023 Jeep Wagoneer Series III, and Jerry and Andrew provided us top-notch service in helping us find our next car. I’ve had many interactions with other dealerships in the past, and this experience has clearly set the bar for professionalism, transparency, and customer care. From the moment we walked in, they took the time to understand exactly what we were looking for, answered every question thoroughly, and made the entire process smooth and stress-free. There was never any pressure — just honest guidance and outstanding communication every step of the way. Best of all they provided us a military discount! If you’re looking for a dealership that is military friendly, truly values its customers, and delivers a first-class buying experience, I highly recommend working with Jerry and Andrew at Castle Naperville!!!

Darren Barany

★★★★★

a month ago

I just want to take a minute to recognize Eva and her level of excellence throughout my truck purchase. I’ve bought many vehicles over the years, and I can honestly say the start-to-finish experience with her was top notch. She coordinated everything seamlessly — from the build to the accessories — and made sure it was exactly what I wanted. Her knowledge of the vehicles and the ordering process really stood out. She answered every question confidently and kept everything moving smoothly. Eva truly knows her cars, understands her clients, and delivers at a high level. She’s a major asset to the company, and I wouldn’t hesitate to recommend her to anyone looking for a great buying experience.

Amanda Kuen

★★★★★

2 months ago

We had a great experience at Castle Jeep. Jerry was patient in the process as we stopped in a few times to test drive and make a decision. He took his time to text and check in with me as we waited for the insurance company. He helped me find something that fit my wishlist (3rd row, captain seats) and budget. He was real and didn’t BS us like an another dealership we dealt with. I’m in love with the Jeep Grand Cherokee L we picked out.

Denise Guido

★★★★★

a month ago

My car started acting up and I needed a quick appointment. I went on line and was able to make an appointment for the next day. It was really easy to do. Chloe Baker was my service advisor. She was wonderful and I was able to get my car fixed very quickly while I waited. Castle Naperville technicians did a great job and my car is running great! Great service at this dealer!

Dave Angelus

★☆☆☆☆

a month ago

This has to have been the worst experience I have ever had at a Dodge dealer. I brought the truck in for a simple recall for the fuel pump. The service advisor calls me a few hours later based on their diagnosis that the truck needed a few things. That's fine, but based on their services quotes, $40 to change out the third brake light bulb (5 min job), $500 for a new key fob, and a whopping $800 for a new thermostat (20 min job). Mind you a new thermostat is like $75 for the new part, so really wanted to charge me $700 labor for a 20 min job. I declined all these overpriced services much to the chagrin of the service advisor. To make matters worse, when I left dealership whoever the mechanic was decided to deflate both front tires by more then 10 psi to make it easier for them to work on and not bother to fill them back up again. The low tire indicator was on the dash and I had to stop somewhere to fill them back up. Also they never bothered to give it a quick wash or anything. The previous dealership there always washed cars there even for simple services. Nothing worse than a dealership that just does things for their benefit and could care less about customers. I'll find another place that can do a much better job.

caitlin doretti

★★★★★

Edited 6 months ago

as someone who is in the younger adult age i do not get taken serious when im trying to buy a car. when i went to this dealership i felt nothing but special they helped me get into my dream car and also took my trade in for a very good deal i will recommend this dealership to anyone that asks where i got my car and i will refer anyone that is looking for a new one shout out to Rosa and Katie they are amazing. definitely try to work with Rosa shes awesome 5/5

Jason Cook

★★★★★

6 months ago

Eva was the best at getting the deal done! She and the rest of the staff are very helpful and welcoming. After our local Jeep dealership basically blowing us off, we made the 154 mile drive from Southern Indiana to Naperville and couldn’t be happier. Thank you Castle, and thank you Eva!

Hannah Patz

★★★★★

2 months ago

I sold my car recently here with Katie’s help! She was extremely professional, open and more than fair. It felt like she really cared about me having a good experience and walking away happy with the transaction. It’s clear she knows her job well and has excellent customer service! I would definitely recommend coming to her if you have a vehicle you would like to sell.

Gina Novotny

★★★★★

5 months ago

Evan F and the Castle team were great! They listened to what I was looking for, were conscientious about vehicles they presented that met our needs and were very patient as U had a difficult time deciding between 2 options. Trey made the paperwork as seamless as possible too.

T S

★★★★★

3 months ago

Working with Brandon was an exceptional experience from start to finish. In an industry where clear communication is vital, Brandon stands out as an awesome communicator and is incredibly attentive. He was highly focused on my needs and never attempted to deviate from any questions I asked, ensuring I felt heard and respected throughout the process. What truly set Brandon apart was his commitment to follow up. He consistently checked in to ensure I knew he was actively putting forth the effort required to secure a vehicle. His dedication made the entire purchasing journey smooth. I highly recommend Brandon for his professionalism and transparent approach to car sales.

Lisa Williams

★★★★★

a month ago

Katie Jasionowski, the vehicle acquisition manager, was very knowledgeable and thorough with our transaction. We came in to sell our car to the dealership through their acquisition department. Katie was ready when we arrived and made the process smooth and simple. We had an amount we wanted for our car and Katie did her best to get us there. The amount we got was extremely fair and backed up with data she shared with us. I will definitely do business with them again. She knows her job well and it shows.

Sergei Kaluzhin

★☆☆☆☆

6 months ago

I brought my 2022 Jeep Wagoneer in for scheduled maintenance and an air conditioning compressor replacement, since the A/C was not working. The service took about 7 days, which I considered reasonable. However, the worst part was that the car was returned to me with damage. When I dropped it off, it was in perfect condition, but when I picked it up, the rear liftgate had dents and scratches. Unfortunately, I didn’t notice this right away. After driving home, about 20 minutes later I returned to the dealership and showed the manager the damage. The manager told me that the cameras supposedly were not working that day, so they “didn’t know anything,” but promised they would look into it and make me an offer. Later that same day, they called or messaged me (I don’t recall which) and said they would arrange for the damage to be repaired free of charge if I left the car at their body shop for some time. I agreed. After that, no one ever contacted me again. In addition, after this service visit, my Wagoneer started having strange electronic issues. The car sometimes wouldn’t start and behaved unpredictably. I don’t know if this is directly related to the service, but overall this was a very negative experience.

Ahmed Syed

★★★★★

4 months ago

I recently had my 5K mile service done at Castle Chrysler Dodge Jeep Ram of Naperville, and everything from start to finish was top-notch. The appointment was easy to set up, and they promptly arranged a shuttle drop-off and return—super convenient and right on time. My vehicle was serviced exactly as promised within 3 hours, and communication throughout was excellent. Chloe, my service advisor, was outstanding—professional, attentive, and thorough in explaining everything. She made sure every detail was handled efficiently. Overall, a smooth, hassle-free, and highly professional experience. I’ll definitely be returning for future services. Highly recommend Castle CDJR Naperville and Chloe for anyone who values reliability and great customer care!

Nereida Briceno

★★★★★

3 months ago

⭐⭐⭐⭐⭐ Excellent Buying Experience with Abdel Ammar I recently purchased a vehicle from Castle Chrysler Jeep Dodge Ram of Naperville and had the pleasure of working with Abdel Ammar. Abdel was a true people person from start to finish. He was professional, attentive, and took the time to understand my needs rather than rushing the process. He worked well with me throughout the entire purchase, answered all of my questions clearly, and made sure I was comfortable with every step. His patience and responsiveness really stood out, and he made the experience smooth and stress-free. If you are looking for someone who genuinely listens and provides great customer service, I highly recommend asking for Abdel Ammar.

Julio Gonzalez

★★★★★

6 months ago

I’ve have purchased many vehicles in my life, but this purchase was hands-down, the easiest and fastest purchase from start to finish that I’ve ever had. I called requesting a quote for a vehicle that I had test driving at another dealership, They pulled a vehicle just like it and had it ready for me when I arrived for test drive, Right after the test drive, they worked out the numbers and within an hour. I was on my way home. They deliver the vehicle to me a couple hours later. I strongly recommend you shopping App Castle CDJR

Andrew Baffes

★★★★☆

3 months ago

Nice people at Castle Jeep, good to deal with, but I can't recommend using their online check-in system for service appointments. I made a service appointment on Sunday for the following Tuesday morning (two days later and earliest available to me) using their online booking system. Unfortunately, I received a phone call from their representative and was informed less than 24 hours in advance of my appointment that they couldn't take our car for service until one entire week later. Wow! A nine day wait to get service?! The service representative on the phone was understanding of my frustration. In their defense, they were closed Christmas Eve and Day for the holiday. But even a 7 day wait in total isn't great. Maybe they need more technicians? My recommendation to customers is to call their office to book rather than use their on-line booking system. That way you won't be disappointed like we were in our experience. And perhaps you'd know that you needed to go elsewhere for service if wait times are extended like was our experience. To their credit, at least they called us. That was appreciated. Again, nice folks at Castle. We've had decent service with them in the past.