About Business
INFINITI of Naperville Service Center is a highly-reputable Car Repair service provider based in Naperville, IL. INFINITI of Naperville Service Center covers all facets of the Car Repair industry, with a focus on Auto repair shop, Auto radiator repair service, Car repair and maintenance service. With over 14 reviews and an average rating of 2.3/5, INFINITI of Naperville Service Center is a trusted name in the industry. Their presence in Naperville, IL ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
Keagon Larsen
★★★★★
a year ago
Great group of people to deal with, very fair and honest. Definitely recommend Infinity of Naperville for any repair needs.
Carol Jiang
★
☆☆☆☆
3 years ago
If you have any issues with your car please don't go here, the quote they give you, the first time it's within your acceptable range, when you come to fix it, bring up another issue that needs to be dealt with and give you a The high offer makes you have to continue, but the first problem has not been solved well.
Matthew Fabish
★★★★★
a year ago
Outstanding service informed me of everything that was going on, approximate time frame of completion. All and all just a great experience keep up the great work.
ewa filar
★★★★★
a year ago
I have done my Honda services at this dealership location and it was excellent.
Nick Pesce
★★★★★
5 years ago
Great service and they provided me with updated vehicles as needed while I waited. Service was completed correctly and without concern. Price was appropriate for the repairs needed to be done.
Preston Rohrick
★
☆☆☆☆
4 years ago
They charged me $200 to tell me my car was fine. They didn't actually check anything, and my car failed with the original problem I brought it in for on the way home. 24 hours earlier… My Infiniti G37 broke down on the side of the road, luckily close to my house. I realized that it was the battery. I jumped my car and got it the few blocks home. My son (an electrical engineer) helped me diagnose the problem. He determined that the battery was not getting a charge from the alternator, and the alternator probably had a problem. I scheduled a call with Infiniti to check it. In the meantime, I put my battery on a charger to get a full charge prior to taking to Infiniti. I brought my car into Infiniti. I told them I was not an expert, but I had put a multimeter on the electrical cables and determined that the alternator did not seem to be working. I told them I changed the battery the night before so I could get it to Infiniti. I received a call a few hours later. They told me the battery was fine. They test drove it with no problems. They could not find any problem. I asked if they were sure? I told them that I felt the alternator was not working. They again said the battery was fine. They told me the battery cables were loose. I came down to the office, they charged me $200 for "Diagnosis". I started to drive home. I made it about 1/2 way home and the car died on a very busy road. Luckily my wife was with me, she took the wheel and I started to push it 3 blocks to the nearest side road (a big thanks to a few people who also stopped to help). The battery was dead. I phoned Infiniti and talked to "Michael". Apparently, he is the head of the service department. I told him what happened. He took no ownership of the problem, did not offer to help me, and read the service case notes and told me that the cables were loose - nothing he could do. I took the car to another shop. They replaced the alternator, and the car is working again. I do not recommend dealing with Naperville Infiniti. I have loved my Infiniti and was in the market to buy a new one. After this experience I will NOT deal with this dealership, or any dealership affiliated with them. This was a simple customer experience problem, handled in the worst way possible by the leadership of their organization.
Kara Snedecor
★★★★★
a year ago
I worked with Kayla Friedman during my last service. She was fast, patient, and understanding. Will work with her again in the future! Thank you Kayla!
Kenneth Frank
★★★★★
a year ago
INFINITI of Naperville always provides the best possible experience . Knowledgeable and kind staff, I would highly recommend servicing your vehicle here regardless of make.
P B
★★★★★
a year ago
I’ve purchased two vehicles from this dealer over the last decade, both buying and servicing the vehicles at this dealer has been an easy process. They know what’s needed and when to keep your vehicle going.
Tami Zippmann
★★★★★
a year ago
Incredible service when I came in to get my oil changed. Anna is great! Super helpful and I will definitely be returning!
Terry
★
☆☆☆☆
10 months ago
Warranty repairs that i asked for were not done. No one there made any attempt to fix the problem. Definitely the worst experience that I have had with a dealer's service department
edwin dumas
★★★★★
a year ago
The service department ran by Anna is phenomenal! They went above and beyond to ensure my Q50 was done ahead of schedule and provided a loaner! I will be coming only here.
Jerry Jobe
★★★★★
a year ago
We have owned every kind of vehichle and both wife and me have driven Infiniites for 30 years. They are the best vehicles. "Anna", the service manger at Naperville is the best ever. Can't believe my no charge services for my 2024 QX 60. Love the place. Dr. Jerry Jobe
Jonathan Krawchuk
★★★★★
a year ago
Eugene was incredibly helpful getting my car 4 new tires for great price! So glad I came here for service and definitely coming back in the near future.
Lara Bulthuis
★★★★★
a year ago
The best service department in Chicago land ! They take care of all cars including my husband’s Nissan .Everyone is super friendly and knowledgeable.The pricing is reasonable too!
jubilee woo
★★★★★
a year ago
Took my G37 here after my car died out on me while heading to work. They fit me in asap even provided me a courtesy loaner! The Service manager was very nice and made my experience great!
Bernard Czerwinski
★
☆☆☆☆
a year ago
I just stopped in to drop my car off for service. The customer service manager was very rude and aggressive. I’d say he was borderline combative. I called him out on his behavior and he referenced the customers service award he’s won 13 years in a row. I’d like to understand how he won that award and what the criteria is for it.
Maggie G
★★★★★
a year ago
I brought my son’s car in for service and customer service was outstanding. Anna was great to work with! Very knowledgeable and accommodating to my schedule. Got my car in and out in no time. Overall great customer service, highly recommend!
Shay M
★★★★★
a year ago
I’ve brought my vehicle in a few times now and never had a bad experience. The service staff are very professional, fast, and always provide reliable service. I believe Craig was the name of my service advisor, he goes above and beyond to make sure you feel taken care of and at ease!
Adrienne Rebecca Boutique
★★★★★
6 months ago
⭐️⭐️⭐️⭐️⭐️ We had an excellent experience at Infiniti of Naperville. Craig was professional, knowledgeable, and made the entire process smooth from start to finish. He took the time to clearly explain the service, kept us updated throughout, and made sure everything was completed in a timely manner. Wr really appreciated his attention to detail and genuine customer care as it made all the difference. We highly recommend asking for Craig if you want top-notch service and an stress-free experience. - Cedric & Adrienne
