Firestone Complete Auto Care

Rolando Zavala

★★☆☆☆

4 months ago

This place is hit or miss. They work at their own pace. So if you need your car at all, don't bring it to them. It may take 1 hour for an oil change or they may never get to it at all. Even if you have a morning appointment. Dropped my car off at 10am, asked if it could be done by 2pm, went back at 4pm, my car was never touched. They will not fix a tire, they would much rather sell you one. And their recommendations change from one visit to the next. One visit they recommend I change my brakes, the next oil change my brakes are fine?? I won't be back.

zakai zban

★★★★★

4 months ago

Omer and Q were excellent. They took the time to explain everything clearly and made sure I felt comfortable before moving forward. Both were polite, knowledgeable, and professional, I would gladly request them again for future visits.

Priyanka Cheema

★★★★★

7 months ago

I had an excellent experience at this auto shop. The staff was very professional, transparent, and courteous throughout the process. They diagnosed the issue quickly, explained everything clearly, and did an amazing job on my car repair. The service was efficient, the pricing was fair, and I felt my car was in good hands. I really appreciate their honesty and quality of work. I’ll definitely be coming back and highly recommend them to anyone looking for reliable auto repair!

Dean Smetana

★★★★★

2 months ago

Manny was wonderful to work with! Got my special order tires delivered within 24 hours as promised, and kept me updated throughout the install day. Thank you!

Heidi Klauser

★★★★★

4 months ago

So I don’t know if anyone else feels this way but when I have to take my car in and it needs repairs, there’s a couple things that I always feel. Number one I feel like I’m gonna get scammed and they’re gonna have me do repairs that I don’t need and the second is I feel like I’m gonna be overcharged on the services provided. I can honestly say that I don’t feel either of those things when I take my car to Firestone on Forgue Road in Naperville. Omar and Q have been honest, forthcoming, and even gone above and beyond, and helped me save on costly repairs. I needed some major work done and Q said said this should be covered under federal warranty, so why don’t you take it right to your dealership? Low and behold, I went in and said I need this repair done and Firestone told me that it should be covered under a national warranty and Yep, he was right. In my past experiences other car repair shops have had me have the work done that wasn’t completely necessary and then charged me ridiculous rates, but at Firestone they were honest and extremely helpful. Now I know it is a big company so they do have to charge certain prices and it may be a little bit more than a mom and pop shop, but I’ve also experienced with Firestone that if there’s ever a chance for them to offer a coupon or discount for services they always will. I hope this review reaches people that are skeptical or hesitant about using Firestone because I trust them and will always go to them for my car repairs.

Muruganandham Chinnasamy

★★★★★

3 months ago

Great service at the Firestone on Forgue Drive, Naperville! Managers Quhram and Omer always take the time to explain the real issue and give trustworthy advice. I keep coming back because of them. Plus, it’s conveniently close to my home

Jonathan Slavov

★★★★★

7 months ago

Thank you Omar and Sam for your expertise & great customer service. Simple but proper tire service for my lowered Bmw m2 mount, balance, and alignment all superb. See you again!

Ashmit Bhagchandani

★★★★★

4 months ago

Had an issue with one of my tires — it kept losing air and I wasn’t sure what was going on. Manny took care of it right away! He was super friendly, professional, and explained everything clearly. Got me back on the road fast and the car’s been running perfectly since. Highly recommend — ask for Manny if you go there!

Bernard Kendrick

★★★★★

2 months ago

Good service for car repairs. Mr. Q ALWAYS stood by me and was very fair. He always explained in details the problem with my car and what was needed and always recommended/suggested what was necessary to get me back on the road. The repair was done. Now I am a happy and satisfied customer.

Mimi Cowan

★★★★★

3 months ago

These guys are great! I usually use them for oil changes, which they can do with an appointment or walk in. But they also fixed my flat tire (had to replace the tire) in under 6 hours. I appreciate that they check things out & give me an honest assessment every time.

Tim Rogers

★★★★★

3 months ago

I just recently had my second experience with this Firestone and my service was 10/10. My car had to be towed there for repair and it was ready for pick up the next day! The store clerk Manny called and kept me informed through each step of the process and was very courteous and well spoken on the phone. I haven’t been to any other Firestone but would recommend this location for sure!

Tracy Olsen

★★★★★

a month ago

We use this location regularly and they are always friendly and helpful. Recommendations are reasonable and work is done quickly. One of our cars has over 200,000 miles on it - the staff at this Firestone is a big part of keeping it going!

Pauline Novak

★★★★★

2 months ago

It was very cold this morning, and I was having trouble warming up my car because of a very old cabin filter. I drive an electric vehicle, so this was especially uncomfortable. I called and asked if I could come in right away and whether it could be done quickly. They told me they had the parts in stock and said I could come in immediately. Everything was done incredibly fast — about 30 minutes total. I’m very grateful for the quick service and for how much they genuinely cared about my situation and needs as a customer. Excellent experience and great customer service!

Matt Spangler

★★★★★

6 months ago

Sam did the alignment on my s2000 and did a great job. Q and Omar were great to work with as well. Highly suggest them for your automotive needs. thanks again guys!

Shaik Imran

★★★★★

Edited 2 months ago

I recently visited this store for an oil change and tire replacement, and the service was excellent! The team was friendly, professional, and efficient from start to finish. Special thanks to Sam, Q, and one more team member whose name I didn’t catch ,they explained me the problem and solution in a great meaning full way to get understanding all of them went above and beyond to make sure everything was done right. My car runs smoothly now, and I really appreciate their honesty and attention to detail. Highly recommend this Firestone location for anyone looking for great service and genuine care.

Nilay Patel

★★★★★

Edited a month ago

I’ve been coming to Firestone for my car’s service, and they never disappoint. The team here is professional, honest, and always provides excellent service at a fair price. Whether it’s routine maintenance or unexpected repairs, they take care of everything efficiently. I appreciate their transparency and the quality of their work. Highly recommend them to anyone looking for reliable auto service.

J Liang

★★★★★

a month ago

The team at Firestone on Forgue Dr is excellent. They are professional, knowledgeable, and have been incredibly helpful with everything from courtesy checks to major repairs. Omer is outstanding and provided a great experience from the start; his expertise was especially helpful with our Canadian vehicle’s mileage and specs. Q is also fantastic! He’s a total pro, consistently reliable, and great to work with. I also really appreciate that they proactively apply coupons to help us save on our orders. I have a lot of respect for this team and am grateful to have found such a trustworthy shop while we are here in the States. Highly recommend!