Charleston Trailer

Elliott Dunn

★★☆☆☆

5 years ago

After 3 years of ownership I regret this trailer purchase. Drove three hours to CT to have my boat fitted and loaded on my new trailer. On return trip home the trailer tire blows out destroying the wheel well. CT did ship me another tire and replacement wheel well which I had to install. I took the trailer to a friend who owns a tire shop and he put 2 new tires on the trailer. After 2 weeks of ownership the rear tail light falls off while traveling down the road. CT sent another tail light bracket for me to install. The bracket would ultimately fail again in the same way because it was thin sheet metal that would crack at the bend. After 2 years of ownership the front winch mounting bar cracked and had to be welded. CT would not repair this because they claimed it was due to neglect. Up until this point they had provided good customer service with a bad product. I'm not one to argue with someone over the phone who is 3 hours away. Ultimately I had to work to get the trailer into road worthy condition by welding on custom tail light guards installing new lights and repairing the winch bracket. If you haul your boat much and value your time I suggest looking elsewhere.

Chris Owens

★★★★★

a year ago

My 23 year old was falling apart. Upgraded to a new custom trailer from Charleston Trailer. The new unit is a much better fit and tows great. First rate service and quality.

Logan Pittman

★★★★★

a year ago

I called Charleston Trailer because I had a bearing blowout on my boat trailer. Maggie was very friendly on the phone and walked me through all of the necessary steps to get it fixed. When I got to the shop, one of the service members came out to look at the axel and bearings with me. I was out in 10min with everything that I needed! And I didn’t break the bank - VERY reasonably priced. I’ll be coming back for sure!

Harris Vickery

★★★★★

2 years ago

ABSOLUTELY AMAZING!!! This is everything you want from a customer experience. They are very friendly, knowledgeable and helpful. My boat trailer was finished in under 24 hours. I'll be going back for all of my trailer needs.

Greg Conary

★★★★★

a year ago

Fantastic company! Charleston Trailer was highly referred to me by a friend and I now understand why. The quality of service and craftsmanship is top notch. When I need to get another trailer, I’m certainly coming back!

Randy Rasmussen

★★★★★

8 months ago

I was in need of a replacement boat trailer axle and called Maggie at Charleston Trailer. She was knowledgeable about my trailer brand and had one in stock. I went immediately to pick it up and it was a perfect fit. Thanks to Maggie.

Leigh E

★★★★★

9 months ago

Phenomenal team here. Charleston Trailer fit us in on a busy day while traveling through town. They did great work and are reasonably priced! These folks will take great care of you!

William Huggins

★★★★★

6 months ago

Very helpful in me getting bearings and most importantly seals for my boat trailer and not seals for a cargo trailer. Also, half or more of the cost of the parts from the big box auto parts store or the tractor place.

Brian Garcia

★★★★★

10 months ago

Their assistance with our numerous trailer repairs has been invaluable, characterized by excellent communication and straightforward estimates. The convenient online payment option is also appreciated. We will continue our business relationship with them.

Demetrios Velesaris

★★★★★

9 months ago

Brought my boat trailer in for a hub inspection and landed up with new wiring, LED light, and trailer jack. Hubs were good but they found what could be a problem should it become a problem with the calibers. It was costly to remove them and I thought I would do it myself. When I I showed up to pick up the trailer they had removed the calibers since they were already under the trailer. They also said they couldn't in good conscience let me roll out of their facility b/c of the thought of the possibility of something going wrong while in two. I was taken back by the customer service. When its time for the hubs to be done I will be going back. Thank you Charleston Trailer

Eli Biesanz

★★★★★

a year ago

Easy and clear communication. I was able to submit a request through the website and got a response the next morning! We chatted a little bit between email and text and finished it out with a phone call to confirm everything I needed. Easy no pressure, they supplied a few different options for my trailer and I was able to pick the one that worked best for me. Everyone is super awesome to work with and super friendly and the work they did matched the quote within a few dollars. Will return and be sending anyone I know here as well! A+ experience

Ben Pearce

★★★★★

2 years ago

I wanted to thank Charleston Trailer for quickly solving my electrical issue with my trailer. They have done great work for me in the past so I contacted Maggie Nielsen with my electrical problem. Instead of bringing in my trailer for a costly diagnosis, she was able to make a suggestion via email to check my tow vehicle tow fuses, and bingo, $4.00 later its fixed! Thanks you so much for your awesome service. You have earned my loyalty for ever.

Gerald Atkinson

★★★★★

2 years ago

I just wanted to take a second and share what a wonderful experience I had with these folks. Maggie was 100% professional and was able to get me in and out with zero problems. It's hard to find the type of service they provide. They have integrity and perform quality work! I highly recommend this wonderful people for all your trailer repair needs!! Satisfied customer💯!

Nicole Fipps

★★★★★

5 years ago

We were in a hurry for parts for our boat trailer and Charleston Trailer was the first place I found on google. I sent them an email and they responded very quickly ready to help. My dad went to match up some torsion axles off his boat trailer and he was more than happy with the service he got. He came back telling me I needed to leave those people a review. He worked with Maggie and said she was very timely, knowledgeable, and friendly. Everything we needed was in stock and he was in and out in no time. We will definitely be going back.

Kim Wesson

★★★★★

10 months ago

Wow! These guys are terrific! Super helpful and kind. Fixed our trailer issue quickly and addressed another problem. Wonderful experience @ Charleston Trailer! Thank you!

Paul Glasser

★★★★★

7 years ago

I have nothing but the highest praise for this company. I just returned from a long road trip to Charleston to pick up a used boat and trailer. I knew the trailer would need work before the 3,500 mile return trip, but upon inspection I decided that repairing it would be throwing good money after bad. Consequently I did a Google search and found Charleston Trailer, Monday afternoon before Thanksgiving. It was a relief to talk to Maggie, who is a wealth of knowledge and was so friendly and eager to help. The following morning, two days before Thanksgiving, they rearranged their work schedule to fit me in and Rod measured the boat and started building a new custom trailer for the boat, which has a unique hull shape. The next afternoon, the day before Thanksgiving, when most folks would have closed up shop and gone home early, they moved the boat off the old trailer and onto the new, walked me through a thorough orientation on trailer care and use, and I was on my way with a solid, high-quality tandem axle trailer. It was refreshing to have such a good experience with a company. Maggie and Rod were a joy to deal with. I cannot imagine how their service could have been any better. They are very knowledgeable, honest, and just plain good folk!

paul hemby

★★★★★

10 months ago

Need a new brake system on a boat trailer. Search the internet and didn't find exactly what I was looking for. Quik local search lead me to charleston trailer. GLAD I MADE THE CALL!!! What a friendly staff. Had all parts in stock!!! The best part..cheaper then the on line prices and didn't have to wait a week!!!!