Chelmont Auto Center Inc

Marco Lazo

★☆☆☆☆

Edited a year ago

800 dollars to change water pump and diagnose fuel system. Then I drive away and starter all of a sudden stops working on the same day, COINCIDENTALLY. Talked to rude lady who denies they have anything to do with the starter. Starter was working perfectly well when I took it in. Very shady. NEVER AGAIN.

Hugo Q

★★★★★

Edited 3 years ago

Went to get the state inspection at this place twice. Horrible customer service, I would not recommend anyone take their car here for inspection. Both times they had me waiting for well over an hour. Mechanics and employees are rude, and top it off, the waiting area is very small and uncomfortable. The owners family is frequently hanging out there making it an uncomfortable, stuffy waiting experience. Edit 2022: Went recently to get the state inspection here again. On this occasion the service was done reasonably quick. I have changed my rating in light of this. Also, waiting area was comfortable.

Rosy S

★★★★★

5 years ago

We were in a bind and needed our car inspected prior to getting it registered. The kind lady with hazel eyes immediately helped us, was super sweet, and got the guys to attend to us immediately. We had a horrible day and this place came to the rescue. Incredible customer service, highly recommend!!

Clarissa Reyes

★☆☆☆☆

2 years ago

Overall would not recommend. I took my car in for a diagnostic at 8am, I was told to drop it off and they’d call me later that day. They didn’t call me so I picked up my car before they closed. The diagnostic didn’t get done because “they were so busy and so many cars were ahead of me”. Ok next time please tell your customers how long they’ll have to leave their car for just a diagnostic. If you have too many cars for the day just say - sorry we’re at our limit for today, come back another day - or something like that. I also tried calling for an update many times throughout the day and they did not answer.

Dale Nasser

★★★★★

2 years ago

At the last minute, I called to find out if I would be able to get a TX State Inspection (on a Saturday). They said yes, so I went in and they were able to get the inspection done within a half an hour. I truly appreciate the great service from Chelmont Auto Center.

Jenny & Frank Tafoya

★★★★★

7 years ago

Amazing! Amazing! Amazing! We came from out of town for a wedding and our truck decided to give us issues. We called and they told us to go in right away. Raul took care of us from start to finish. He told us specifically what was wrong and didn’t beat around the bush. He was honest and I felt very comfortable letting them work on my car. What a lifesaver! They even took us back to our hotel and picked us up when the truck was ready. Truly blessed to have done business with them! Definitely recommend 100%!

Manuel Aponte

★☆☆☆☆

3 years ago

Took my truck in for small leak diagnostic. They told me I need to replace the rack and pinion, replace the serpentine belt and the front shocks absorbents. The estimate added to over $900s. I left because didn't have that much money at the time. When I got home, about 1.5 miles away, I notice a serious oil leak from my rack and pinion. Not the leak I had before. They replaced the serpentine belt less than two month before, when I took the vehicle for annual inspection. Come to find out the original leak was from my water pump, the front shock didn't need replacement. I will not be going back to that place and will not recommended to anyone. Doing business there is a "bad day"!!!!

Gray Bear Time

★★★★★

4 years ago

I usually go to mister mister for my wash and when I need an oil change or inspection. I came to this place because it's close to home and I can walk back if they are going to be a long wait. There is a restaurant across the street so no problem. I was told it could take an hour so I went across the street it took maybe less than 30 minutes the cashier was very friendly even told me what was good at the restaurant. My car was returned clean so I know they used wipes as I could smell the sanitizer not oil or smells from a garage. I'm sure I will go back to this place if I have mechanical problems. Very nice place.

Dre Calderon

★★★★★

a year ago

They are the best. I had got screwed over by anoth shop but h these guys took care of me and thank you to Ronnie! They are really the best

Daisy Quirino

★☆☆☆☆

Edited 2 years ago

Old man was very rude and very unprofessional critized and practically threw me out when he argued that i wasn't a regular customer that i shld have them fix my breaks with then but it was so expensive so i choosed to have it fix somewhere. " let me see if your car is done so you can get out of here"; that was so rude and very disrespectful. I will never go back there anymore

Something2ChewOn

★☆☆☆☆

5 years ago

I’ve been here before for repairs and that went ok. The price was decent and the time frame wasn’t too bad. The customer service has always been poor in my opinion. This time around my engine was overheating, so I took it in and they replaced the radiator fan which to me the work seemed a little shorty. There were some wires that didn’t look like they belonged where they were left poking out of the radiator fan but I figured it’s ok cause everything seems fine now. A little more than a year later my car is overheating again and to me it doesn’t sound like the fan is turning on. I take it to them for diagnosis and tell them that I don’t think the fan is turning on and that it’s overheating. Five hours later and they haven’t contacted me so I call them and to me it sounds like they haven’t even looked at my car. But an hour after that they call me and tell me that they couldn’t duplicate the overheating and didn’t find anything wrong with my car which I found very suspicious. I pick up my car and drive for a little less than a week and it starts to overheat again. I take it to another shop and they diagnose it with a bad connector and radiator fan.I believe the shotty electrical work at Chelmont is what led to my connector burning out and that Chelmont knew this but didn’t want to have to repair it free of charge cause it was their fault. I say this because when I got my car back from them after the diagnosis the wires that were poking out were mysteriously gone.Let’s just say I don’t trust Chelmont and won’t be giving them any more of my hard earned money.

Marlen Huisa

★★☆☆☆

4 years ago

As soon as I got off the car with my toddler and husband’s grandmother, the old man (mechanic) decided to give his own opinion on me bringing them with me. He stated it was impractical to bring “the whole family” to the auto shop. The employee was very unprofessional, I did not go there to be given his opinion on what I choose to do, I went there to get my car inspected. He wasn’t even the mechanic that was helping me. Please have employees trained better on keeping their unprofessional and unhelpful opinions to themselves.

soldiermedic81

★☆☆☆☆

6 years ago

This is pretty much a typical run of the mill shop. You can set up an "appointment" and 4 hours later they'll start working on it. The parking lot is a mess and there's nowhere for a customer to wait. You are forced to drop it off and hope that they get to it. There's a lot better options if your time and money is valuable to you. The 4.3 rating on this place is very suspect. Check out Need 4 Speed before you waste your time here.

Alexis L.

★★☆☆☆

4 years ago

The only reason I'm giving it two stars is because I've never been there in person and it's possibly better. Not worth the effort of trying to call or contact on website. Called and emailed twice on different days at different times in case they're busy. Second time I called someone picked up the phone just to hang it up. I don't even want to know what they're like in person anymore and would recommend taking business elsewhere.

Amber Vargas

★★★★★

9 years ago

Every time I have taken my car to Chelmont I have received excellent service. Their staff is very personable and my car is always taken care of properly. I trust the staff at Chelmot as they always give me honest feedback about the needs of my car.

Patricia Zubia

★★★★★

5 years ago

We are very pleased with the work that was done on our car. Raul is very professional and honest. He explained all the work that was done to our car. We are definitely going back if any of our cars need repairs.

Guadalupe Peet

★★★★★

6 years ago

I highly recommend Chelmont Auto Center to anyone who wants prompt, courteous and professional services for their vehicles. They go above and beyond the norm to meet your needs and, most importantly, they don't try to push anything extra that you don't need. Great experience!!!