Christian Brothers Automotive Covington

Emily Zellner

★★★★★

5 months ago

Christian Brothers Automotive is amazing! The staff is so kind-hearted, honest, and truly goes above and beyond to help their customers. The facility is spotless and welcoming — you can tell they care deeply about both people and their work. I’ve never felt more valued or cared for at an auto shop. Highly recommend!

J Yung

★★★★★

a month ago

Had a minor issue with my car on the way from Texas to Florida. Pulled in, and these folks were fantastic! Had me back on the road in 10 minutes, free of charge.. Highly recommend these wonderful folks!!

Drew8131

★☆☆☆☆

4 months ago

🚨 WARNING TO ALL CUSTOMERS — READ BEFORE USING THIS SHOP 🚨 My experience with Christian Brothers Automotive in Covington was one of the most deceptive, unprofessional, and manipulative automotive services I’ve ever encountered, and I want to warn the public so nobody else goes through what I did. I requested a full transmission flush & fill for my 2022 Ford Transit Connect. I was very clear about this from the first phone call. The estimate they sent even listed 9 quarts of Mercon ULV — a quantity ONLY used for a flush. That’s the only reason I approved the estimate. I do my research, I know my transmission model, and I know the difference between a flush and a drain & fill. A drain & fill uses roughly 4–5 quarts, not 9. Fast forward: I drop the van off. No updates. No calls. No delays communicated. Hours pass. When I finally check in myself, I'm told it’s “almost ready.” When I show up, I learn that they DID NOT perform the service I approved. They did a drain & fill instead — without contacting me, without asking permission, and without explaining anything beforehand. They made that decision entirely on their own. When I questioned it, the tech told me, “We don’t have a flush machine.” The service manager backed him up. Both acted like a flush wasn’t even possible at their shop. Then the owner later told me they DO have one, but “don’t use it often.” So which is it? Why did three different employees give me three different stories? And why did the technician proceed with the wrong job when the estimate clearly showed 9 quarts, which no competent tech would ever associate with a simple drain & fill? The receptionist also told me the original estimate had been “overwritten” and couldn’t be accessed — yet the owner claimed he still had it. Again: more contradictions and more evidence of dishonesty. Then came the worst part: They refused to release my van unless I paid for the incorrect service. I rely on this van for work. They knew it. They waited until the last minutes before closing and boxed me in. That is coercive, unethical, and absolutely unacceptable. I paid under duress because I had no choice — and they knew exactly what they were doing. Had anyone called me, even once, to say: “We don’t recommend a flush,” “We don’t have the equipment,” “We need to change the service,” I would have CANCELLED immediately. Instead, they made their own decision, provided a service I did not authorize, charged me for it, and tried to justify it after the fact. The owner’s “resolution” was to tell me to bring it back so they could do the flush… the same flush his staff claimed they couldn’t do, on the same machine they allegedly didn’t even have. After everything I experienced, he expected me to trust them again? Absolutely not. This shop demonstrated: – False information – Contradictory statements – Zero communication – Unauthorized service changes – Holding a customer’s vehicle until payment is made – A pattern of deceptive behavior among multiple employees There is no scenario where this is acceptable business practice. None. I strongly urge anyone considering this shop to think twice. If this is how they handle something as straightforward as a requested transmission service — ignoring the estimate, ignoring the customer, altering the job, pressuring for payment, and lying to cover the mistakes — imagine how they’ll handle something serious. Consumers deserve honesty, consent, and communication. I received none of that here. This was, without exaggeration, one of the most unethical automotive experiences I’ve ever had. Be warned.

Josie Cachia

★★★★★

a month ago

Everything about CBA is very pleasant. All staff are kind, friendly, knowledgeable and helpful. I got my oil changed within an hour. Great company:) ❤️

John Stapler

★★★★★

a month ago

Excellent communication. I was advised of every procedure and any parts involved. The problem turned out to be simple and easy to repair, some shops may have milked the problem, these guys were up front and got me on the road in a short time and for a reasonable cost. I highly recommend them.

Nick Yoli

★★★★★

3 weeks ago

They did a great job on my car. They were very transparent and offered a great shuttle service with no extra charge when they worked on my car.

Duana Bagget

★☆☆☆☆

3 months ago

DO NOT USE THEM!!! I never would write a bad review on anyone, but don’t want anyone to go through what I’ve been through. What was a simple replace of a belt that barely had tiny squeak I ask them to change ended up the loudest annoying noise AFTER they put new belt on. I took it back to them they proceeded to tell me I needed a new water pump and another part replaced that was going to cost almost $4000!!!!!! Now after them checking for the 2nd time my LEXUS sounds horrible!!!!!! The noise from squeaking is louder than ever. I proceeded to call several other local places to get pricing on what they had quoted needed to be done, three very reputable places were all $1000 LESS than quote that was given from Christian Brothers!!!!!! Red flag!!!!!!!! While I was waiting on my vehicle a customer brought back vehicle they had did simple oil change on day before & that customer had oil pouring out everywhere!!! They are very friendly there, but BEWARE!!!!!

Emmanuel Rahman

★★★★★

6 months ago

I’ve been to this business twice over the course of a month. The first one to get a car alignment for my wife’s Honda pilot. The second for an oil change with tire rotation and repair. We had a very slow leak and I couldn’t see but , sure enough a tiny nail kept letting air out. The prices were very competitive and timing was much quicker the other businesses I’ve been at. One thing that’s very important is the waiting area. I’m usually staying and waiting for the vehicle, I’ll say the snacks and drinks with comfortable seating helps with the time. They also have WiFi available if your service provider doesn’t work. I always thought it was crazy going to a dealership to pay more for service and being given a free bottle of water and middle school hard chairs to sit on. If your trying decide on what place to visit, I would highly recommend this business and location. Pricing estimates are up front so no surprise billing. If something else develops, they will communicate updates and changes.

Major Weakness YouTube

★★★★★

5 months ago

The owners are awesome! They had a special event weekend where they gave Cancer Patients FREE Oil Changes! This is a great business giving back to the community! I will recommend them forever to people!

Stephanie Basco Sullivan

★★★★★

4 months ago

The entire staff went above and beyond to make sure that we were comfortable and updated on the maintenance of our car. Very clean and Christian based. We highly recommend them

Chris Robertson

★★★★★

3 months ago

I scheduled a service and tire rotation and everything was just as they said it would be. They were prepared and started right away, no waiting to start and short time for the service. I also went in for a diagnostic check and they went out of their way to help. I highly recommend Christian Brother location on Highway 21 in Covington La.

Matthew Maklary

★★★★★

5 months ago

They went out of their way to accommodate my situation. They were able to perform an oil change on my motorcycle on short notice. Saved me money and a trip across the lake. Will be recommending them to everyone I know.

Mary Mitchell

★★★★★

7 months ago

So far they have been very helpful. It is unusual to take the car in for work and not do anything expensive. It is almost unbelievable. It takes a whole day to keep my car but the cost was great. Also, the staff at CB was excellent

Abby

★★★★★

7 months ago

Last week our family was traveling from Fort Worth Texas to Santa Rosa Florida when the worst happened: our AC stopped working 🙃 in August. Needless to say it was a terribly stressful start to what was supposed to be a relaxing vacation. After being rejected by another auto shop in Covington, we tried our luck with Christian Brothers and finally got the help we needed and more. It turned out to be a bigger problem than expected with 2 repairs needing attention and parts needing to be ordered. We were going to be here for a while with a 3 year old. John. Was. Amazing. He offered to drive us to the movies and even suggested a local book store to spend time at to keep her entertained. After the movie we thought our car would be ready but it was proving to be a difficult repair with one of the parts being delayed in delivery to the shop. I was getting stressed but he kept such a positive and helpful attitude especially in offering different things to keep our toddler entertained and drove us out to dinner. It was nearing time for the shop to close and our car was still under repair. We were nervous that we would have to start looking for a hotel to stay close by so they could finish it the next day, but the team stayed over an hour past closing time to make sure we left and were back on the road with a repaired AC blowing icy air back at us that night. They never seemed frustrated having to stay overtime and were super generous, helpful and positive through out the entire process. They even called the next day to make sure we made it to our destination safely 🫶 Thank you to the team who worked on our car and John for your hard work and positivity! The rest of our trip was very comfortable thanks to you!

Kathleen Oxford

★★★★★

7 months ago

From the moment I walked in to the moment I left, I felt very positive of where I brought my car. They were concerned & determined to find out what was wrong was wrong w/my car! Before I could sit down they asked me if I wanted something to drink & they also offered snacks! I’ve never been to a repair shop that did that! Very heartwarming! One of our Pastors from church recommended me go there. He told me to talk w/a gentleman by the name of John. Come to find out I had already new John & his wife McKenzie from the church campus across the lake in Metairie! I will recommend them to friends & family here on the north shore! Very well satisfied! 😊

Cassie Theriot

★★★★★

8 months ago

We had the BEST experience at Christian Brothers Automotive in Covington. My husband, two of our kids, and I were on our way from Lafayette to Destin for vacation when we hit a tire on I-10 and started hearing a concerning noise. Not knowing where to go, I did a quick Google search and was immediately drawn to their name—being Christians ourselves, it stood out to us in the best way. We arrived about 20 minutes after they opened, with no appointment, and were greeted so kindly. From the moment we pulled in, we never felt like a bother. We explained what happened, and their team came outside right away to take a look. Within minutes, they had our vehicle lifted in the shop and diagnosed the issue—a bent piece near the drive shaft that was rubbing and causing the noise. Here’s the part that blew us away: they fixed it on the spot in under 10 minutes, and they didn’t charge us a thing. All they said was that they wanted to make sure we made it to our vacation safely. That kind of care and generosity is so rare and truly appreciated. The shop itself was also incredible—clean, welcoming, with free coffee, snacks, and even coloring supplies for the kids. We were so impressed by the entire experience and we were thrilled to learn there’s a Christian Brothers location back home in Lafayette. From now on, they’ve got our business for life. Thank you to the entire team at Christian Brothers Covington for showing true kindness and professionalism. You turned a stressful situation into a blessing!

Balan Chidambaram

★★★★★

4 months ago

My car broke down pretty early in the morning today. Called Christian Brothers to see whether there's someone that could give me a jump, and sure enough Keaton showed up in less than 5 mins. Drove to CBA, the battery got replaced, and I was out in less than an hour. Freaking awesome. They have a customer for life.