Complete Performance

cari carter

★★★★★

5 years ago

Bobby is honest, upfront and easy to talk to. I appreciate him working with our budget and helping us prioritize the work on our GMC Acadia. We now have a three phase plan to get through all of the repairs. I appreciate that he listens to our situation and provides customer service that is above and beyond! A couple of years ago I brought my Ford to him and he took to the time to price out all the repairs and help me decide that it was a better investment to just go and buy another car. Since I don't know much about cars, I appreciate him taking the time to explain concepts and not take advantage of me by overselling. This place is a hidden gem!

Ruby Ellis

★★★★★

3 years ago

Bobby is super nice and he kept in touch the entire time my car was in the shop. I was in and out in the same day, and I found that his prices are reasonable for the fantastic service he provides. Can not recommend highly enough!

Bobby Anand

★★★★★

Edited 3 months ago

Ben is a great person to deal with ,very honest and fixed it right,with AAA discounts..Best place in town ,very knowledgeable crew..

Walter Simons

★★★★★

6 years ago

I have done business with Bobby at Complete Performance for more years the I can remember. He is honest , always straight forward and does excellent work. If anything is ever amiss, no hassle and no complaints. Prices are very fair. 2 Yesrs he put a new transmission in my Ford pickup. When it failed , he replaced it at no cost to me. He is always looking at ways to save his customers money.

Cullen Michael Seludo

★★★★★

5 years ago

This place is very high quality, excellent, and overall great. Bobby was very caring and trusting when it came to fixing my car. The car he was working on was my car for 17 years until it completely broke down on us. When I came in contact with Bobby, it was surreal to see how my car had came back in great condition. I am forever grateful to have trusted him with my car. 10/10, This place is second to none. Will definitely come back again if ever my cars need maintenance. - Dulce

Tony Gargiulo

★★★★★

5 years ago

I can't recommend CP enough! I live near the shop and have worked with Bobby (the owner) at least 10 times on a variety of jobs for my car. Every time he has made an effort to take care of my car right. From oil changes to belts to steering hardware to electrical and AC issues he and his team have always been skillful and quick at diagnosing and repairing issues with my old 90's Volvo. He's honest and direct, and I've been very happy with work done at this shop.

The Stones

★★★★★

3 years ago

For as long as we live in Elk Grove, Complete Performance will be our trusted mechanic. Bobby is the most honest car mechanic shop owner I’ve met! He always explains what needs to be done and why, and won’t make things up. He and his mechanics are good people doing quality work. Our 18 year old car is running smooth and ready to safely parade our coming baby.

Tsehai Jackson

★☆☆☆☆

Edited 2 years ago

I'm highly disappointed!! The sequence of events that has brought me to conclude I may be in for a big battle regarding repairs that were made to my CL550 by Complete Performance. I'm finding out through another technician the work done by complete Performance has failed. They advised me I should still be under warranty thinking Bobby was good people I went back knowing I’m warranted as stated on the invoice. Bobby insists the problem is not in the work they did even though the failed repairs in question, are identified failure by Mercedes coding system. Bobby claims " the repairs they did are fine and that the check engine light is now off". The check engine light came back on blinking as soon as I drove off. it turned out all he did was simply reset it. At this point my trust is all gone. I think Bobby sees me as an idiot. We’ll see about that. Response from the owner 4 hours ago Well we hope you a better experience, I was advised that you denied the service and wanted to get it checked by Mercedes to see if it was our fault an denied us to work on it after letting you know exactly what’s wrong with your car and what needed to be fixed for the light to go away. You did not pay for diagnosing and had the full service done for free. On February 1st Bobby’s response to my google review is even worse!! It’s is my OPINION BASED ON MY EXPERIENCE Bobby not only a dishonest person he’s outright liar! I brought a whiteness with me that day because Bobby is a smooth talker!! He had me replacing parts in my car I didn’t even needed like my OIL SEPARATOR which I later discovered! When I found out the original repair I took the car for in the place has failed I went back to Complete performance All I needed him to fix was just what was warranted. NOTHING ELSE. in stead, he wanted me to pay another $310 to fix something els. Especially after finding out the Oil Separator he claimed need to be replaced was completely unnecessary and a host of things he kept adding to the bill that need to be “ replaced” that should have been my red flags. This time i went to him with full knowledge about my car I wasn’t about to get fleeced again. Bobby comes off as a nice honest caring guy. Sadly I’m finding out the later Bobby claims in his review response “he was advised I denied service” which is another flat out lie! When the person I had ALL communication with was only with him. Why in the world would I “deny” service if he was willing to fix the problems by honoring his own warranty. I went back to rectify the problem ONLY THAT!!! His response to my review is ridiculous It makes ZERO sense and yet another flat out lie. Bobby for goodness sakes do right by your customers. nothing good comes out of being dishonest

Adam Folsom

★★★★★

a year ago

I took my car in for a STAR smog inspection that was needed for my new registration, and everything got done pretty quick - around 30ish minutes. I was also a walk-in, and was surprised there weren't more people coming here with how amazing everything was. Ben was the one who helped me through the whole process and was very friendly and personable. He seems like a really good guy, and also knows what he's doing. I highly recommend this place!

Carolyn Dacanay

★★★★★

2 years ago

Today I went on a whim and dropped my car off to this shop. I've never brought my car here before but I read that this shop had great reviews . Bobby the owner was very welcoming and his assistant too. They were able to Do a diagnostic and find what was wrong and fix it , within 4 hours my car was ready. Customer service was the best. Definitely going back for all my car needs.Thank you Bobby the owner !!!!!

C Taylor

★★★★★

4 years ago

My Grandma has been a client or customer of Bobby the Owner of Complete Performance all the way back when He was the Lead Mechanic of Saturn of Elk Grove. When Saturn closed down Bobby the Owner of Complete Performance opened his own shop on Elk Grove Boulevard and my Grandma followed him there. Him and his shop are the only one's my Grandma will allow to work on her vehicles exclusively the 2005 Saturn Vue Redline that I purchased from her last year when she bought a 2021 Subaru Forester. Complete Performance has been the only shop that has done any mechanical work on this Saturn in the last 10 to 15 years, seeing as this Saturn is pushing 16 plus years of age. Plus I do have to day that my 2005 Saturn Vue Redline runs like a champ with no mechanical issues with almost 142 & a half thousand miles on it.

Raja Braich

★★★★★

11 months ago

Complete Performance Auto Shop deserves a solid five-star rating for their exceptional service. From the moment I walked in, I was impressed by their professionalism and welcoming attitude. The team clearly values honesty, never trying to upsell unnecessary repairs. They took the time to explain everything thoroughly, which made me feel confident and informed about my vehicle. Their pricing is more than fair, especially considering the quality of work they deliver, and they handled each repair with care and expertise. Smog checks are quick and hassle-free, and they’re always upfront about what to expect. The turnaround time is fast without cutting corners. It’s rare to find an auto shop that balances integrity and skill so well. I highly recommend Complete Performance to anyone looking for trustworthy and reasonably priced car care.

DJAJ916

★★★★★

2 months ago

Ben is always incredibly helpful and straightforward. The shop is fair, reasonable with pricing, and consistently honest about what needs to be done. I always feel taken care of here. highly recommend!

Ravil

★★★★★

a month ago

Excellent customer service and experience. The owner and his mechanist prioritized my smog check since I needed to go back to work in 40 minutes. The smog check was done professionally and efficiently.

Erik Ho

★★★★★

5 months ago

Trustworthy and fair. I’ve taken 3 of my cars here and Ben and the team always take care of me. Pricing is fair and they stand behind the work. Transmission service, brakes, fuel pumps, drivetrain etc, never had any issues with the work done, service or pricing. Definitely would continue to take any vehicle here in the future. Very happy with this shop.

Roddri Amos

★★★★★

a month ago

I Highly Recommended Auto Repair Shop Complete Compliance Auto Repair is AAA & AARP certified, and it truly shows in their service. They worked on both my Dodge Challenger and Hyundai Santa Fe, and I was very pleased with the results. The staff is professional, knowledgeable, and trustworthy. They took the time to explain the work being done and made sure everything was handled correctly. It’s reassuring to find an auto repair shop that delivers quality service with integrity. I highly recommend Complete Compliance Auto Repair to anyone looking for reliable, certified automotive service.

Charlie Hartman

★☆☆☆☆

2 months ago

The service writer was pushy on having my tires rebalanced with rotating the tires on my Jeep Wrangler. I made mention to him that the wheels and tires on my Jeep are new and only have 4k miles on them. I finally said okay to the tire rebalancing knowing full well it wasn’t really necessary. When I’m driving I know when I need tires rebalancing on my vehicle. I requested they also take a look at a radio problem with my Jeep that they spent no time on what so ever. I returned and paid them for the oil change, tire rotation, and tire rebalancing when the work was completed. I took my Jeep home after being serviced at Complete Performance. When I walked around my Jeep at home I found my new wheels scratched up from removing the old tire balancing weights and chips on my rims from what appears to be using a screw driver to pry out the wheel center caps. Damaging my wheels is unacceptable and more care should’ve been taken in removing the old tire weights from my wheels. Wheels and tires are not cheap by any means and this should have never happened in the first place. Shame on you.