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About Business
Residents of Signal Hill, CA, Long Beach have long trusted Costco Tire Center for their expert Car Repair needs. Whether you need assistance with Tire shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 2.8/5 rating with 38 reviews. Throughout Long Beach, and particularly in Signal Hill, CA, Costco Tire Center is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Costco Tire Center for any Car Repair inquiries or to schedule a visit to their Signal Hill, CA facility.
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Google Reviews
Christopher M
★☆☆☆☆ Horrific customer service. They informed me that my tire size was "discontinued" and recommended I go to Walmart because "it's cheaper". First off, Walmart was not cheaper. Second, Costco Online ended up plentifully selling my tire size and shipped it to this store with ease. Furthermore the online booking system is booked out weeks in advance but if you call, you can get an appointment in a couple days... That's of course if you can get someone on the phone without being hung up on. It's hard to believe the Tire Center isn't operated by a 3rd party.
Vitamin C
★☆☆☆☆ 9/18/2022 Sunday- bad experience. I popped my tire and asked the man do you take walkins he said they don’t take walk-in after 11am and have to schedule a appointment. He did proceed to say that today the appointment is full. I had ask him if there is no other appointments at a later time? Then he told me to park my car and go inside to check. When I went into Costco and waited in line, the gentleman in the front of me wanted to get a refund for his car battery. In order to get the refund the manager has to unlock the register. So the same man that told me it was full came to the register to unlock the cash register so his associate can refund the money to the man in front of me. After I asked the associate if there is any available appointments for that day he said no. So basically both staff wasted my time. The manager clearly did not see the urgency as a paying Costco customer. I felt insulted. Did not suggest any other locations. My tire had a bolt punctured into my tire and it was also holding onto the air that was inside. I had to drive to three locations and none took me in. In the spans of 20 miles I drove my tire started to lose more air and succumb to deteriorating further. Instead of getting the whole patched I had to fork out $130 for a brand new tire. I thank “Just Tires” for taking me in last minute so I can work my Sunday hours as a ubereats driver.
Mike Ruehle
★☆☆☆☆ Costco's tire warranty is proving worthless and their tire center service is horrible. We purchased four new Michelin Premier LTX tires from Costco for our car last June. My wife drove the car out-of-state for a family emergency. A nail embedded in the tire during her drive. I emailed my wife the tire warranty and she took it to the Signal Hill Costco to have it repaired/replaced. The tire center never answered their phone so she was forced to go to the Costco herself to see if they would honor THIER warranty. The tire center told her the tire was unrepairable and would need to be replaced. Supposedly they did not have the tire in stock, though it is listed on Signal Hill Costco's website today. After explaining the family emergency to Costco, the tire center scheduled her for an appointment two days later on Friday to have the tire replaced. When she arrived, Costco's tire center told her they forgot to order the tire and would need to reschedule her appointment for the next week after the weekend. My brother-in-law died over the weekend. When my wife showed up for the second appointment on Monday, she was again informed by the tire center that the tire had NOT been ordered and it would now be another four business days before it would arrive. They have now rescheduled the tire replacement for the THIRD TIME. My wife is trapped in Los Angeles. She can't drive home because of the damaged tire and she can't do necessary errands related to the death. We now kick ourselves for not having gone somewhere else to get a new tire. I will spend the remainder of today locating a new tire for our car with the full expectation Costco will have again failed to order the tire for the THIRD appointment that is supposed to be covered under Costco warranty. Our family is dealing with grief from our loss. We are from out-of-state with a vehicle that has a tire that is damaged and has been leaking for over a week. All of this has been explained to Costco staff who simply don't care. They made her show up for each appointment rather than simply calling her to explain the tire hadn't been ordered. Costco's lack of empathy has made a horrible grief-stricken situation even worse.
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