Long Beach Honda

Pravali Reddy

★☆☆☆☆

a month ago

I recently purchased a 2026 Honda Accord Hybrid from Long Beach Honda, and unfortunately my experience was disappointing. Before visiting, I had a written out-the-door quote from another Honda dealership. I shared this with the Long Beach Honda sales team, and they assured me they would match or beat the price. Based on this promise, I decided to move forward with them. During the finance process, I was verbally told the total amount would be around $35,850. However, after reviewing the paperwork at home, I realized that my $5,000 down payment and additional aftermarket products were structured in a way that was not clearly explained. These optional add-ons were not transparently disclosed, and I did not receive a clear breakdown of the final price before signing. I returned to the dealership the same day requesting removal of the optional products and clarification, but the management refused to assist and told me nothing could be changed. This lack of transparency and unwillingness to resolve the situation was very frustrating. I chose Honda because of its reputation for integrity and customer trust, so this experience was unexpected. I hope the dealership and Honda corporate take this feedback seriously and work toward transparent and customer-focused practices. I am still open to resolving this matter and would appreciate the opportunity for the dealership to correct the situation.

David M Avila

★★★★★

2 months ago

I would like to sincerely thank Long Beach Honda for the outstanding service we received in helping us purchase our new vehicle, and especially recognize Joe Awada, who truly deserves a gold medal for customer service. From the very beginning, Joe went above and beyond, patiently working with me through multiple rounds of negotiation by email and making the entire process smooth and stress-free. When the deal was nearly finalized and my wife had a change of heart about the vehicle color, Joe immediately stepped up, took action, and did not stop until he located the exact color she wanted and made all the necessary changes without hesitation. His patience, professionalism, and dedication made us feel truly valued. During our time at the dealership, Joe made both my wife and me feel completely at home he was friendly, welcoming, calm, and incredibly easy to talk to. He has a great personality and a genuine way of connecting with people, the kind of salesperson you wish you could encounter everywhere you go. I am confident that every customer who has the opportunity to work with Joe feels the same way we did. Thank you, Joe, for everything you did for us. May God bless you and your family greatly we were truly blessed to have the opportunity to meet you.

Madison Klug

★★★★★

a month ago

I had a great experience buying my new CR-V Hybrid from Long Beach Honda. Hayden was my sales representative, and he provided outstanding service from start to finish. I knew exactly what I wanted, and he had all the paperwork ready when I arrived, making the entire process quick and seamless. Everyone I interacted with was friendly, welcoming, and professional. Highly recommend.

Artëm Raitere

★☆☆☆☆

Edited 4 months ago

UPD: Honda leaves her email under the comment and is kind of ready to solve the issue, but the point is that it's just for a tick. No one answers the letter. Pathetic. I want to change my review, because everything changed dramatically when I left the dealer by car. Or rather, some of these promises were simply not fulfilled, my questions were stopped answering 1. When buying, I asked several times about the functions of the Honda application, whether it is free and received an affirmative answer several times - yes, for free, use all the functions (remote ignition, open/close doors, etc.). Well, not only is it not free, but $110 per year, but all the functions disappeared after 3 months of using the car. Although, when I asked the manager how so, I first got the answer that they should be free for at least a year. But when it turned out that they turned off after 3 months, in response they just gave me shoulders 2. Do not buy the service together with the car from this dealer. Because when you buy, you will be told that all standard maintenance is included in the price, and with real service it will turn out that you need to pay extra for the service. And it's terrible. For the service that must be performed according to the time of use of the vehicle. Already on the first one I was asked to pay an additional $140 In general, let the dust in your eyes while you decide to buy a car, and as soon as you subscribe to a lease for three years, they forget about you and only start begging for extra money. Sucks.

Tyoni Reed

★★★★★

a month ago

Loved how quick and easy the trade in process was! I was treated with the utmost respect. Darrus is an incredible salesman and Alan was a jewel. They were both very clear and upfront with everything. And huge respect for the going green efforts by putting all my signed documents on an USB

Stefanie Gochi

★★★★★

2 months ago

I had a great experience at Long Beach Honda. Everyone was very nice, communication was excellent, and they truly tried to match my needs when helping me buy a new car. The process felt smooth and stress-free. Overall, a great experience—I would definitely recommend them.

Ryan Compton

★☆☆☆☆

a month ago

Scheduled an appointment and showed up on time. Then they made me wait 30min before I gave up and went home. It wasn't even busy, maybe 3 cars in line. Previous visit I was hoping to get a warranty fix on my Odyssey (the transmission sucks and the van jumps around when accelerating, so much that tires slip when parallel parking). They can't figure it out. They tell me it's normal. Don't buy a Honda. Definitely don't buy one from here.

N K

★★★★★

3 months ago

I have had a consistently positive experience with the Long Beach Honda Service Department. For over 20 years, I have trusted them with every type of service my car has needed. John Phill and Armando are outstanding service advisors and they are always ready to address any issue and provide exceptional customer care. I truly appreciate their support and dedication. Thank you both!

furious 20fast

★★☆☆☆

9 months ago

Sales department is great, but the service department has me dissatisfied. Initially I was not going to make a review but I have to, when I went service my vehicle they did not place the oil cap back on, so on the way back home I drove back, spilling oil everywhere on the engine bay, does that mean that every time I leave the service department I have open up the hood and check it out? Then I made an appointment to have it revised and said they will pressure wise the engine bay and clean up but they did not do it properly…. They barely splashed water on it it and in the cabin bay it still smelled like oil inside since there was oil still spilled over in the engine bay. I wish they could have done a better job in cleaning up and making sure everything was good to go but it seemed like that they did not care to fix up a mistake they made.

Monica Mut

★★★★★

2 months ago

George was very helpful and knowledgeable about helping me. He offered different options. He was polite and very professional manner. I like to say thank you to him for all his helps. Thank you Long Beach Honda the most friendly for car shopping

Joe Martinez

★★★★★

2 months ago

Sergey and Chan made getting my new Accord so incredibly easy. Chan really took her time with me showing me all the models and understanding what I was looking for. Sergey made financing a breeze, I wouldn’t go anywhere else but here. From maintenance to sales, they are phenomenal.

Silvana Constantinescu (sylvain1975)

★★★★★

2 months ago

Good experience overall. Everyone was professional and surprisingly we closed the deal in less than 3.5h. I purchased a Honda Pilot Black Edition. Come prepare with a loan approval from a credit union if you can because an excellent score way above 850 won’t give you a good rate ( I was given almost 8%). I think this is the norm these days though. Also be ready to negotiate and it’s much harder than it was 8 years ago. Tough times and high prices. I am happy with my car, and hope to last me many years.

Magaly Gonzalez

★★★★★

Edited 2 months ago

Rosa is an amazing salesperson. She is top tier at her position. She is knowledgeable, extremely patient, and caring. I didn’t feel rushed at all she answered all my questions. She made not only me feel comfortable, but also my dad and sister. Thanks Rosa you are amazing!

Kamiran Mardam Beck

★☆☆☆☆

5 months ago

I have a 2018 Honda Civic that I brought to this dealership few times before. Last time I went there for a wheel alignment early Sept and they did okay job( I gave them a very good survey ). Service advisor "Ivan" helped me with that and recommended few things to take care next time so I called yesterday and asked to talk to him to go through pricing for what he recommended plus few things I had in mind. They told me he's busy helping other customers and I was like that's fine , please let him call me back. Few hours later I didn't hear back from him so I called again and again I got the same answer! I told the guy who I was talking to , hey I am not her to complain or anything, I am just trying to do business and I need a quote before I bring my car so can you please let him call me? Like I am telling them take my money but they're busy doing something else ! And of course no one called me back and today I didn't hear back from anyone. I was like okay that's fine , I called another Honda dealership and I already got what I wanted and I will never bring my car again here

Nora Laredo

★★★★★

6 months ago

I was looking to get a new car. Jesus, at Long Beach Honda was very helpful. My other car is a CRV Touring and I am extremely happy with it. My new car is a CRV Sport L Hybrid. I am extremely happy with this one too. My 6-ft plus grandsons have plenty of legroom.

Leslie Smith

★★★★★

a month ago

Wonderful sales folks! Great President’s Day discounts which allowed me to purchase same day. Thank you all for the wonderful support and care of our needs. I will share with all of my friends!!

Kristian Parilla

★★☆☆☆

3 months ago

Disappointed with my recent service experience. I specifically requested a technician video update, which my service advisor confirmed, but after my car sat at the dealership for about seven hours, no video or explanation was provided. The complimentary multi-point inspection was also concerning. The report wasn’t given at pickup, and when I requested it, I observed the service advisor completing the checklist on the computer without physically inspecting my vehicle. Several items were marked as needing service, including brake fluid and air filters—despite the fact that I had personally replaced the engine and cabin air filters and changed the brake fluid on December 9, 2025. This raised serious doubts about the accuracy and integrity of the inspection. Additionally, when I asked for clarification about service options, including fuel injection-related services, the advisor was unable to clearly explain the differences, which further reduced my confidence in the recommendations. Overall, the lack of communication, transparency, and service knowledge made this a disappointing experience. I expected better professionalism and honesty from a dealership service department.