Courtesy Nissan Service Center

Mohammad Sahil Malik

★☆☆☆☆

a month ago

I brought my Infiniti in at 7:30 AM for an oil change. The service advisor clearly told me they could cover it and that it would be ready in about two hours. After waiting most of the day, I received a text around 12 PM saying they are not able to service my vehicle and that I need to take it to Infiniti instead. This should have been verified before taking my car in and making me wait for hours. It feels very unprofessional and like my time was not respected. If you cannot service Infiniti warranty vehicles, that information should be confirmed immediately — not several hours later. Very disappointing experience.

Ilham Mechchate

★★★★★

6 months ago

I received the best service someone can wish for. Jackie and Mark helped me chose the right car for the best deal. Very knowledgeable, professional and very friendly staff. Jackie and Mark were very patient with me and answered all my questions thoroughly and got me right. I could've not asked for a better service! I strongly recommend Clay Cooley Nissan of Richardson!

Matha Goram

★★★★☆

2 years ago

Victor was very courteous and kept me fully apprised of the service status of my vehicle. Unfortunately owing to the nature of diagnostic tools from Nissan I had to wait over four hours to learn that a solitary pin on the OBD port prevented the State from accepting the Inspection data from the vehicle even though there was no error code. Forty years ago I used diagnostic dongles on serial ports to monitor traffic (debug if the pins were working). Today we have a multi billion dollar giant with thousands of engineers but unable to provide simple diagnostics tools to its dealer network. Once a customer identifies that the service request is for a "computer issue" Nissan should have a process in place to troubleshoot within minutes not hours. Not a dealership issue in my humble opinion. I shudder to think how Nissan will support maintenance on EV customers. Overall, I felt comfortable here (but no bagels?) unlike previous experiences with the Nissan dealership several miles north on the same freeway.

Ashanti Jay

★★★★★

Edited 3 months ago

Joe Adams Salesman , Angela Owner loyalty manager, and Brandon Finance the team at courtesy Nissan took great care of me! Thank you for my brand new 2025 Rogue!! AJ YOU ROCK IN THE SERVICE DEPARTMENT GREAT TEAM

Manny Alonzo

★☆☆☆☆

Edited 4 months ago

Don’t waste your time on this dealership. They don’t honor whatever they advertise on line and in their website. I found a good deal on a car that they advertised in their website. I specifically asked them and even the internet manager named Hayms if they honor the price on the internet. They said yes. See attached photos of my text. But when I went there and after wasting half a day of my time the lowest they can give me is $10k above their advertised price on line

Tom Cate

★★★★★

5 months ago

Michael Johnson Jr. at Clay Cooley Nissan in Richardson is incredible! I had a bad experience with my car - it wouldn't start. Apparently the battery had been going bad over a period of time and when I least expected it (and of course at the least convenient and worst possible time) it nearly completely ran its course of going bad (as in...not starting at all) but it didn't quite make it to that point and I was able to start it one last time and drive it to Clay Cooley//Courtesy Nissan. Michael Johnson Jr. was the man assigned to my car. He discovered all things wrong at the time (including my tires, which had escaped my notice in that they needed to be changed), that I needed an oil change (which I guess I knew in the back of my mind but hadn't gotten around to), the most important problems with the battery and the weird bad-battery-related messages I was getting on my console, and other issues that only someone with his experience and job dedication could notice. As I said before I will always be going back to Clay Cooley Nissan whenever I need a new product or service. Great job Michael Johnson Jr! -Tom Cate also-see this review on Yelp

Neisla Luna

★★★★★

7 months ago

Shauna was absolutely amazing in helping me and my fiancée with our car issues. From the moment we reached out, she was responsive, understanding, and incredibly supportive. She guided us through everything with patience and professionalism, making a stressful situation so much easier to handle. What really stood out was her genuine care and willingness to go the extra mile. She made sure we felt taken care of and kept us informed every step of the way. It’s rare to find someone who not only knows what they’re doing but also truly cares and that’s exactly who Shauna is. We’re so grateful for her help and highly recommend her to anyone in need of reliable, compassionate service. Thank you, Shauna!

Jean Collins

★★★★★

5 months ago

Jackie Infante was my salesperson when I recently bought a Pathfinder. She was awesome!! Jackie was knowledgeable and patient throughout the whole process ! I highly recommend her when you to this dealership!!

Angela Molina

★★★★★

3 months ago

Anthony is a great service advisor, been servicing my car for years and you can always trust that he will get you taken care of . No upselling. If you want the best service get Anthony

Candi Steward

★☆☆☆☆

4 months ago

They told me my 4 star extended warranty would only cover $900 of a $9000 diagnostic but forgot to tell me they only told them about one of my problems, refused the parts offered by warranty company And that labor was $300/hour with doubled labor time. Not a good place for women who do not do follow up.

Jasmine Anderson

★★★★★

7 months ago

This isn’t my first time being helped by Shauna at the service center, and every single time she proves why she’s the best on the service advisor team. She’s always professional, knowledgeable, and genuinely cares about making sure everything is handled smoothly. Shauna goes out of her way to explain things clearly, keeps me updated, and makes the entire process stress-free. Her consistency, attention to detail, and great attitude really set her apart. I always feel confident and well taken care of when she’s handling my service. She’s truly a gem!

Yousuf Siddiqui

★☆☆☆☆

a year ago

I purchased a Toyota Tundra from Courtesy Nissan on November 18th 2024 over two months ago (VIN: last 8 digits KX244655). Despite my repeated follow-ups, I have yet to receive my metal plates, and my temporary tags have now expired. For the past two weeks, I have been calling daily and getting transferred , This delay is unacceptable. If Courtesy Nissan does not have the required paperwork to legally complete this sale, you should not have sold this vehicle in the first place. I need this issue resolved immediately. If you cannot transfer the vehicle into my name, I request that you cancel this sale, take back the vehicle, and return my money. Please provide me with a concrete update ASAP, as I am currently unable to legally drive the vehicle due to expired tags. I expect a swift resolution to this matter.Looking forward to your prompt response.

Faisal Sobhan

★★★★★

Edited 3 years ago

Nissan is my favorite brand. Here at Dallas tx, Courtesy Nissan is the direct dealership for all Nissan vehicles. It is a large facility with sales and service center. People are very courteous. Appointment online, very easy. Massive inventory with all model collections. In site snack and drink stations for waiting customers. Handicap accessible.

Bibek Thapa

★☆☆☆☆

2 years ago

Highly dissatisfied with this service center. 1) Coolant flush was falsely recommended to me. Manual says to change coolant in 107000 miles but advisor says it to change in every 30000 miles for the new vehicle 2) Somehow I did not see the coolant flush recommendation in manual and asked them to do coolant flush but they did not change it. Before and after service coolant is in same level ( below min in reservoir tank ). They charged me 150 dollars but did not change it. 3) When confronted about coolant not changed , same service advisor lies that below min is totally fine. When i said manual says otherwise then he says it should be between min and max. Lies to not admit the mistake. Do not know in pervious services how many times i got charged for the service never performed. Cannot trust this service center at all. Asked for refund for the service not done but they do not want to refund saying service is done. Below is the pic after the coolant flush reservoir tank level which they said is fine. Never changed it and said below min is fine to cover their lie.

Ariba Shibli

★★★★★

2 months ago

Wanted to buy for the first time and Kyle was amazing and walked us through the entire process and explained everything thoroughly

Fernando De Velasco

★★★★★

8 months ago

So far pretty much all our interactions with Courtesy Nissan have been good for the most part. Some times don't agree with what they ask to repair, but we have a choice, so I always end with the repairs I consider. The last agent we have worked with, Shauna Harris, has been great. So far so good. Thanks

Mehmet Ulusoy

★☆☆☆☆

9 months ago

I brought my Rogue in for a diagnosis, suspecting a faulty catalytic converter. The service department confirmed that the catalytic converter was indeed defective and initially told me it would be covered under warranty. I authorized the repair based on that understanding. That entire process took over a month, and when they finally called to say the vehicle was ready, they told me I owed over $6,000 — claiming the repair was no longer covered under warranty because a previous owner failed to replace the MAF sensor, allegedly voiding the coverage. This was never mentioned before, and it directly contradicted the original agreement. I expressed my concern and was then told they could reinstall the old catalytic converters for about $2,500. I told them I shouldn’t be penalized for something I had no control over and asked them to simply reinstall the original parts, I’d pay for the diagnostic, and take my car back. Michael Johnson Jr. said he would speak with his manager, Manny, and get back to me. That took another 30 days. After more than two months total, they finally agreed to put the old parts back so I could pick up the car. I was without my vehicle for over two months for a repair I didn’t authorize under these final terms. This entire experience has been incredibly disappointing, and I’ll be sharing it with friends, family, and anyone I know to caution them against this dealership — and potentially Nissan dealerships in general.