Crain Hyundai of Fort Smith Service Center

Jackie noble

★★★★★

5 months ago

We were from out of state and needed car worked on and they got us in and did a great job. They were very nice and helpful. If I could I would give them 10 stars.

Cody Bowden

★★★★★

5 months ago

Accidentally scheduled my oil change at a different Crain location but they were still able to get me in and out pretty quick for a dealership. They had a very good service team.

Judy Kropp

★★☆☆☆

5 months ago

I am not pleased with the communication process. Our car has 24 hour towing but didn’t get picked up till 48 hours. Then we were never notified that it had arrived in ft smith. After four days and numerous calls was finally told a part had been ordered and he thought the part had arrived and would let me know. No call back. After more calls from me I finally found out it was a “head” whatever that means and they would get me scheduled for service. It was scheduled for Saturday, this was a full week after our first call. By Monday, we were hoping to pick it up. My daughter called 7 times trying to get an answer of when the car might be finished. No return call Finally, Thursday around 5 pm I finally got a call that the car was finished and we needed to come get it. We are 1 1/2 hours away. That was almost 2weeks from the first call. If there had been more communication, it would have been ok but this was unacceptable.

John Williamson

★★★★★

a month ago

We took our 2015 hyundai kona in for oil change and tire rotation. The people there are awesome. They are friendly and do take time to listen. We do recommend Crain Hyundai for purchase and service of your cars.

Omesha Whitehead

★☆☆☆☆

5 months ago

I made an appointment, had it towed to the dealership. Called Monday to let them know. My husband called back they acted like they didn’t know anything about it. Tuesday they called me asking me where is the keys. I said I would call the tow truck driver and please call me back if you find them. No one called or emailed me . Reached out again on Wednesday to see what they had found out no one could give me an answer. So finally I had it towed back to Conway. On top of that I called Monday (9/29) to pay for the diagnostic test over the phone the young lady said someone would call me back. No one did so the tow truck showed up and I had to call back . This is the worse place to do business with. I will never again have my car towed or service at this location. They are far worse than the one in Conway.

Thomas Wazelle

★☆☆☆☆

6 months ago

I brought my car in 2 years ago because the right side front was bottoming out on bumps. They said they couldn't find anything wrong with it. Problem got progressively worse. Brought it back today. I am told it need $3100 in repairs, but no longer under warranty, and they have no record of me bringing it in the first time for the same problem when it was under warranty. Cost me $198 for that happy news. I an not satisfied with this outcome at all. BTW, the same repair at my local mechanic is $850.

Beverly Richter

★★★☆☆

6 months ago

I do a drop off instead of waiting so they can take a few hours if necessary. They always say they will tell me when it’s ready but they don’t ever call. Three times this has been the issue. So 3rd time I waited. Dropped off at 8. I Called at 1. They said they would call me when ready. I called at 4:30 and they said “ yes it’s ready”. When I picked it up, I was told that they would call me when the part came in. My appointment was at 10 AM. So I went the entire day just to be told that they were not able to fix what I took it in for.

Patricia Castillo

★☆☆☆☆

3 months ago

I'm very disappointed after going to my car for maintenance today. I have a 5-year or 50,000-mile maintenance warranty, and the receptionist who takes the keys for service is incredibly rude and unfriendly. I don't know if it's because I'm Hispanic and she's racist, or if that's just how she treats all customers. The fact is, she charged me for the maintenance I'm entitled to for 5 years. When I asked to speak to someone in management to clarify my warranty because I felt it was unfair to pay for something they promised us when we bought the car, the person who helped me approached this awful woman and explained my warranty. In the end, the receptionist was able to see in the system that I was absolutely right. However, she had already charged me and couldn't refund my money right then; she had to send me a check to my home. My frustration is that if I hadn't said anything, they would have overlooked it, and I would have unfairly paid that amount.

Angie Anderson

★★★★☆

2 months ago

Took my car in for a recall and was told I needed a new battery. Since I was already there and they had the battery in stock I told them to go ahead. The price was significantly more than if I would have purchased it at the auto parts store. Other than that the people were friendly and helpful.

Tamara Jenkins

★★★★★

6 months ago

We had a number of issues to have looked at. Robert our technician was very helpful at keeping us updated and in the loop with progress as our potential service window was going to be upwards of 4-5 hrs. He made sure we had a loaner car that was suitable for my mom and her wheelchair. I would 100% recommend Crain Hyundai. Everyone there was friendly and helpful especially Robert. Thank you for turning a not so enjoyable task into a much more pleasant experience

Jack T

★★★★☆

2 months ago

My wife was getting the car washed and it would not start. Couldn't put it in gear. Couldn't put it forward or backwards. Drive reverse neutral. Nothing and it just wouldn't do anything. 5 minutes later it finally got to where she could drive it so I took to the dealership and they couldn't find nothing. Showed me some button to push when that happens that when we bought the car in October they never told us about that button if something happens. Electrically anyway, now we know

Billie Moore

★★★★★

3 weeks ago

Really impressed with Cathy Chick. Good catch on a manufacture warranty on my paint. My rear passenger door is mostly gray from where the paint had let loose

Felicia Smith

★★★★☆

a month ago

Mr. Sloan told me that my vehicle’s VIN number registered to a 2020 Palisade. All this time I was told I had a 2021. There was another burgundy Palisade. I wonder if the numbers got crossed. I forgot to check my records against the receipt. Customer services were great!

Whitney Bowling

★☆☆☆☆

2 months ago

I’ve purchased three vehicles from Crain Hyundai of Fort Smith since 2017. After this experience, there will not be a fourth. My 2022 Santa Fe was brand new (41 miles) and has had multiple major issues, including two separate fuel injector failures. Each time my vehicle was in the service department, it sat for weeks, I received zero proactive communication, and I had to call repeatedly just to get basic updates—most calls unanswered and voicemails ignored. At one point, I was told my vehicle wasn’t even on the lot. Then parts were “on the way.” Then they were “backordered.” A loaner was only provided after pushing—and somehow the needed part magically appeared at another location within 24 hours. Funny how that works. Most recently, my vehicle shut down on the interstate. While Hyundai Bluelink was excellent, the service department once again failed to meet promised timelines, couldn’t give a straight answer on pricing, and couldn’t even explain what codes were still being thrown after repair. Management admitted they didn’t know much about my vehicle and called the situation a “learning experience.” Unfortunately, I was the one stranded without a car during their lesson. If you enjoy chasing updates, missed deadlines, and feeling like an inconvenience after buying multiple vehicles, this is the place. Otherwise, shop elsewhere.

Buddy Kelly

★★★★★

2 months ago

Rachel did a great job of getting me checked in and keeping me informed of what was going on. She did just as well getting me checked out. These guys do fantastic maintenance work. And they video record everything they are doing and send it directly to the customer, so you can see exactly what’s going on. Doesn’t get any more reasonable than that!

Gary Rainey

★★☆☆☆

3 months ago

I originally bought this car in 2016 at this same dealership. I since moved out of state to Kansas, we drove back to Arkansas over Thanksgiving the car broke down I called and got an appointment for the Tuesday after Thanksgiving, there was no updating on what was going on with the car I had to call them myself to find out. I was told what the problem was that they needed to order the part and it would take 1 to 2 days. I called on Wednesday it wasn't in I called Thursday the service advisor that had been dealing with it was her day off. She told me Wednesday she would make sure that they knew once the part arrived to put it on the car because this guy needed to get back to Kansas. I called today at 3:00 because nobody called me again and the gentleman that was filling in said oh yeah the parts here was it authorized I said yeah we authorized that 2 days ago. Luckily with a few choice words they were able to complete the work and get it done by 4:30 today. I have never and all my life had such low level of interaction between myself and the service department in a dealership especially when you pay good money. Almost $4,000 worth of good money. So I'm not sure if it was poor communication but I would seriously reconsider taking my car back. It appears to be running normally now. The whole communication issue or the lack thereof is why I gave them two stars

Dean Collins

★★★★★

2 weeks ago

Rachel Colquitt and Ron Sloan, service advisor and service manager respectively, were a real joy to work with. Each of them went above and beyond to handle our situation. Each of them even stayed well beyond their closing time to try and accommodate us.