Crash Champions Collision Repair Georgetown

Jennifer boutelle

★★★★★

2 years ago

Everyone was so helpful. I was concerned about the insurance covering because of the long wait to get my part, but they kept me updated so I could communicate with the insurance company. They were patient with me through the whole process. And my truck is back like new!!!

Kenneth R

★★★★★

11 months ago

Dropped off my car for hail damage, Got it back the same week! Also detailed my car looked brand new! Gretchen was very polite.

Nicole Gomez

★★★★★

3 years ago

This place did an amazing job on my car! I had to get the bumper replaced and they made it look like brand new again! The staff was super friendly and they made the process really easy, there were no issues. This will be my go to place if I ever need further work on my car. Thank you again for your excellent customer service and exceptional body work!

Jeffrey Bass

★★★★★

2 years ago

The whole experience with Crash Champions/Georgetown (formerly Service King) was fantastic. From getting the estimate, dropping the car off, getting frequent updates on progress, picking the car up and them coordinating with my insurance carrier was incredibly stress free. I’d highly recommend Crash Champions. Definitely a 10+ experience.

Taryn Melendez

★☆☆☆☆

2 years ago

Run! This place is horrible. The only part of the job done well, was the mechanical work (which was outsourced). The body work wasn’t done well and in some places, not at all. My rim wasn’t repaired, in any way, and my door was t even installed properly. They have zero communication and professionalism. Also, don’t expect any culpability for their actions. Not so much as an apology for all the inconvenience they cause. My husband had his car scheduled after mine. He canceled because of my experience. They are NOT SERVICE KING!

Halla Baker

★★★★★

2 years ago

Highly recommend. They have been absolutely amazing while my car has been there. A lot of the parts needed for my car are back order. They are doing it in phases, so that I could have my car back since I didn't have rental insurance. I really appreciate them working with me, and being willing just to give me a call when the parts are in so I can still have my vehicle.

Dennis Nguyen

★★★★★

a year ago

Front office is very friendly! They always kept me updated on my 2020 BMW M2 Competition. Very pleased with the work and paint job. 10/10 would recommend. Can enjoy my car like it was never in an accident.

Lorrie Faught

★★★★★

5 years ago

They were very nice and professional. I love how detailed they were, Locating all damages that needed repaired. They kept me updated daily with a text letting me if they were on track or what they were waiting for. It was great being notified of the progress. I really like that my car was ready 2 days earlier than scheduled and I was able to return the rental car to them to handle. The job they did was excellent and looks beautiful. Highly recommend them always.

Stephen Zheng

★☆☆☆☆

a year ago

I had an awful experience with this location. After a fender-bender in June, I offered to pay for the repairs to the other vehicle. The initial quote was around $1300, which seemed reasonable. However, according to the vehicle owner, they tried to tack on an extra $700 for parts they claimed had to be re-ordered and re-painted—parts that, as she was told during the repair process, weren't even going to be used. When the owner of the vehicle argued against these extra charges, one of their employees made an unbelievably unprofessional remark: "Why does it matter? You're not the one paying for it anyways." The fact that they would say something like that, knowing I was the one footing the bill, is beyond predatory. We eventually got the extra charges removed, but it was clear they were trying to take advantage of me not being there to defend myself. I would never recommend this place to anyone. Their behavior was shady and untrustworthy. Be very careful if you're dealing with them!

Muhammad Rahman

★★★★★

a year ago

I had an amazing experience with Crash Champions Collision Repair! Gabby, the customer service agent, was fantastic, keeping me updated every step of the way and always so friendly and helpful. Marco did an incredible job on the repairs—my car looks perfect! To top it off, they finished everything a week earlier than expected. I couldn’t be happier with their professionalism and dedication. Huge thanks to Gabby and Marco for making this process so smooth and stress-free. Highly recommend Crash Champions!

Igor Ramos

★★☆☆☆

8 months ago

I’ve used Crash Champions before through insurance and had a decent experience, but this time was a major letdown. I brought my car in for what should have been a fairly simple bumper cover repair, but the job was grossly incomplete. The inner liner was not installed at all, and the alignment between the quarter panel and the bumper was visibly off and deformed to the touch. The cover itself felt flimsy and insecure. I noticed these issues before even driving the car off the lot. It’s hard to believe this level of oversight passed any kind of quality check. Either it was a serious lapse in quality control, or someone hoped I wouldn’t notice. To their credit, I believe they’ll make it right — but I’m the one paying out of pocket for a rental while they correct their mistake. Disappointing and frustrating for what should have been a routine repair.

MarilynKerr09

★★★★★

8 months ago

So happy with Crash Champions! The experience was excellent - detailed, frequent communication by text throughout the process. I was kept up to date as to the expected finish date and the general progress of the repair stages. The repair itself seems flawless! Perfect paint match too. My car was returned beautifully detailed inside and out. A sad experience of being hit turned into a delightful retrieval of a beautiful car. Love my Cadillac again and recommend Crash Champions to everyone!

Mr. No Tengo Dinero

★★★☆☆

7 months ago

Quite high end repairing store. I got the highest quote from this store out of other 6 stores. Perhaps, their work is amazing but it’s a bit pricy. It’s like $2k vs $6k. Quite a big difference.

Andrew Prather

★★★★★

2 years ago

Everything about my experience with Crash Champion was excellent. Customer service and communication were spot on every step of the way. The repair looks amazing and they finished a couple days early. All my questions were answered and followed up on. Thank you for making what can be a very stressful event, a lot less stressful.

Karla Ronneberg

★★★★★

2 months ago

The team at Crash Champions are very accommodating, treating you like family, and making expert vehicle repairs. They will get you to or from your car rental if needed. You are updated almost daily on the status of your vehicle. They’ll answer all your questions. Your vehicle comes back looking like you just bought it brand new.

Odessa Sassen

★★★★★

a month ago

From start to finish, my experience with Crash of Champions was truly exceptional. Scheduling was incredibly easy, and the turnaround time was impressively fast — which meant more than they probably realize, especially as an already high-strung and stressed-out 8-month pregnant mama just trying to keep life moving. What really stood out to me was how seamless and efficient their technology is. I received clear, consistent updates throughout the entire repair process — exactly where my vehicle was, how far along the repairs were, and precise timing expectations. I never once felt in the dark. Everything was transparent, organized, and professional. Special shoutout to Marco, who handled my case. He was extremely informative, patient, and made sure I understood every step of the process. That level of communication goes a long way. And I didn’t catch her name, but the blonde lady at the front who did a small, unexpected favor for me — thank you. It may have seemed little, but it meant a lot to this very tired mama. That kind of kindness doesn’t go unnoticed. Honest, welcoming staff. Efficient systems. Fast, quality work. I’m genuinely grateful for how smooth they made this entire experience. Highly recommend!!!

Kelly Taliaferro

★★★★★

5 months ago

Impressed with Crash. They’re Volvo certified. Enterprise provided me a ride to my rental and when they couldn’t Crash gave me a ride. I didn’t have to place any phone calls. They handled that part. My vehicle was clean inside and out when I received my vehicle. It was so nice to get it back sparkly clean. There were some unresolved issues I discovered after driving it after pick up. They’re taking care of that and working with my insurance. Thank you Zach, manager, and staff!