About Business
Georgetown INFINITI Service Department brings expert Car Repair solutions to the local community in Georgetown, TX, Round Rock. From Car repair and maintenance service, Auto electrical service, Auto tune up service to complex Car Repair projects, they maintain high standards of service quality. Local residents in Georgetown, TX appreciate their attention to detail, leading to a consistent 4.9/5 rating from 402 reviewers. By focusing on the specific requirements of the Georgetown, TX area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Georgetown, TX and beyond.
Google Reviews
Renita Wright
★★★★★
3 months ago
The service that I receive at Georgetown Infiniti makes me feel like a valued customer. I pull up and feel welcomed from the very beginning of my service appointment. The employees are always friendly and helpful!
Ravi Kumar
★★★★★
2 months ago
We worked with Gianna for our QX50 issues. She not only exceeded our expectations but also led by example with her top notch customer service. She is by far a role model to everyone who are in customer services world !!! Thanks again for everything, she sealed our loyalty to Georgetown infinity services and dealership.
Duston
★★★★★
2 months ago
I took the QX60 in for an oil change and waited for it to be completed. The young lady assisting me was top notch. She was very helpful and understood what I needed. Can’t say enough good things about her. I will always use Georgetown Infiniti for my service needs.
Kayla Lutz
★★★★★
3 months ago
Jorge, in sales, was very helpful, prompt, and explained everything thoroughly. Chris, in finance, was prepared with all the paperwork and easy to talk with. Entire car buying process was quick and seamless. We didn't feel pressured as you do at other dealerships. Would definitely purchase from here again.
CONNIE TURAPAN
★
☆☆☆☆
2 months ago
I would rate it 0 stars but it would not let me. I’m just coming on here to say the service department here sucks. We bought my 2025 QX60 3 months ago. I took it in Dec 8 for a bumper bracket that had already been fixed before. This time they said the whole bumper would need to be replaced since the brackets have already been “fixed”. I dropped it off and was put in a loaner for 2 weeks. I received 2 texts with status. One saying that they need to get permission from the warranty company to replace bumper. This was Dec 11: Good afternoon, I wanted to give you an update and let you know that the body shop has sent me the estimate to get approved under the warranty so I am working on getting the bumper estimate approved so they can order the bumper! I hope everything is going well with the loaner. This was Dec 17: Good morning, I am going to call the body shop and verify status on the vehicle this morning and I will report back. This was Dec 17 @238 after I had not heard back. Good afternoon, I just actually received the update from the body shop, all the bumper brackets were replaced per Infiniti's approval to do all rather than just 2 of the brackets this time. A bumper was not approved at this time, if any further issues persist a new bumper will be required. The body shop said they are scheduled to bring the vehicle back to us around 6pm tonight, and I will need a little time for a verification test drive and paperwork. Additionally the lights for the doors are not here yet. Eta on those is Friday. Needless to say the bumper is still doing what it has already been sent back for 2x. Now I have to take it to another Infiniti dealer and wait to see if they will replace bumper or “fix” brackets. When I went to retrieve my car I was not given an invoice for the warranty work done. When I called another dealer near by to schedule appointment, they found no documentation of warranty work in the Infiniti system last they show was whe I dropped it off in Oct. I called today 2x to have invoice sent , it’s 647 and STILL NO INVOICE. Luckily I save all my text from service and show that my vehicle was in the shop at the above dates so I can take to dealer when I have my vehicle serviced. Apparently they did not go through warranty company as I was told. Sine there is no invoice created for work that was supposed to be done. Vehicle was there for 2 weeks and it took that long to not submit anything through the warrant. What pisses me off is why was I told the bumper was going to be put through warranty and then tell me after having my car for 1week and a half that it wasn’t? Where’s the proof that it was sent through ? According to local dealer it’s not showing in system. Please be careful when trusting these people in the service department to take care of your vehicle .
baby budgie
★★★★★
7 months ago
I recently bought a pre-owned 2003 Honda Accord for an amazing price here. My salesman Jorge was absolutely amazing and extremely friendly. But he asked if we were able to bring the car back a few days later to get it inspected for normal state inspection and it was super quick as it felt like I was priority for them. I was in and out in no more than 15 minutes! If you need any type of service on your vehicle bring it here as they well get your car serviced fast. They told me everything that was needed and the process. I will be back soon in the future if needed!
Antonio MEJIA
★★★★★
4 months ago
I recently visited Georgetown Infiniti for an oil change and brake fluid flush, and I couldn’t be more pleased with the experience. The facility was tidy and well-organized, and it wasn’t crowded, which made the visit smooth and stress-free. The staff were friendly and respectful throughout my visit. I especially want to commend Giana, the service advisor who assisted me. She was professional, attentive, and made the entire process effortless. I highly recommend Georgetown Infiniti for their excellent service and welcoming atmosphere.
George Jamison. USCG Chief Retired
★★★★★
2 months ago
There's no substitute for quality. This facility certainly has one of the best mechanics that I have ever seen, and their pickup and delivery service is quite a plus 4 busy people. I don't believe That I have run across idiot facility.Any better in a nicer cleaner and accommodating in keeping you informed than this facility.I highly recommend.
Robert
★★★★★
2 months ago
I have been to Infiniti Georgetown service a couple times. The reason I go back is the level of service I recieve. It is excellent each time. My service manager Gianna is professional, knowledgeable and understanding in what has to be done. Thank you Gianna.
Michael Havron
★★★★★
3 months ago
Steven in service is absolutely phenomenal. I had a great experience with the repairs on my Infiniti from start to finish. The facility is extremely clean, modern, and well designed. The customer service was outstanding—professional, attentive, and genuinely caring. I would highly recommend this location and would return again without hesitation.
Jennifer Guerra
★★★★★
3 weeks ago
Very, friendly and prompt service. The drinks & snacks while waiting in the clean & cozy environment was very nice. I appreciated my vehicle returned to me washed and ready to go.
Tu Vu
★★★★★
8 months ago
Honestly, I wasn’t sure what to expect buying a car over the internet, but the team really came through. The video and photo updates were super helpful, and I appreciated that they didn’t gloss over the little stuff. The vehicle arrived a little bit dusty and with some dings, which weren't noticeable from the listing. However, the dealership already handled a couple cosmetic fixes I asked about before delivery. I'm sure they would have helped me addressing these if I were a local in the region. Overall, It's a used car and the process of purchase has been a pleasant one. Shout out to my salesman, Jorge Salinas, which went above and beyond with my car buying experience. I would definitely recommend this dealership, particularly if you are a local.
Jasmine Bush
★★★★★
2 months ago
I wish I’d purchased my QX-50 here and not at another Infiniti dealership outside of San Antonio. The experiences from service to capability are night and day. Gianna took great care of my problem-riddled car and delivered on communication and knowledge. I live in Kyle and have now driven to both Houston and Georgetown to avoid the place where I purchased my car and I can tell you that it was more than worth the drive. They’re helping to renew my hope in the brand.
brian crawford
★★★★★
a month ago
Lucas was great. He kept me informed daily on how the repair was going. He also had a loaner car delivered to my house, and when my car was ready, he offered to pick it up and return the loaner. I have never had this service offered to me from any other dealership. I would definitely recommend Georgetown Infinity.
Roger Sanchez
★★★★★
a month ago
They are always very quick to take you in and explain what they are going to do and give you an estimate of how long they will take. I like the lounge also. They have a coffee machine, sodas, snacks, and pastries in the morning. WiFi is good also. I can do work on my laptop and not get distracted.
Christina Weathers
★★★★★
2 months ago
Josh and Lucas provided outstanding service and communicated clearly throughout the entire process. They kept me informed every step of the way. James was also very courteous and professional when picking up and returning my vehicle. I look forward to continuing to have my vehicle serviced here.
B CM
★★★★★
a month ago
Lucas and the staff at Georgetown Infiniti’s service department have all been absolutely wonderful! I’ve received excellent customer service and appreciate the friendly and welcoming environment. Thank you all for helping me keep my car in tiptop condition! You are the best!
Donna Richmond
★★★★★
3 weeks ago
Georgetown Infiniti Service Department is absolutely wonderful. I bought and used to bring my car to the Austin location, but since the opening of the Georgetown location I have been pleasantly surprised at the absolute great customer service and quality of work. When I buy my next Infiniti, it will be from this location! Mr. Chance went above and beyond to make sure I was comfortable and completely satisfied with my services before I left.
scott uini
★★★★★
a month ago
Lucas welcomed me with a big smile and immediately made the experience a great one. I was truly impressed by his willingness to help and his attention to detail throughout the visit. He took the time to thoroughly explain everything being done on my wife’s vehicle and made sure I understood each step, which I really appreciated. His professionalism, knowledge, and positive attitude made the entire service visit smooth and stress-free. Outstanding customer service — Lucas is a real asset to the team!
Jeffrey Sun
★★★★★
3 weeks ago
I recently brought my AutoNation Certified Pre-Owned 2020 QX60 to Georgetown Infiniti for an urgent inspection after local AutoNation service centers were unable to accommodate my request. The service I received was outstanding. They performed a comprehensive multi-point inspection and provided a very clear, detailed report—including a video walkthrough of the engine issues, which was incredibly helpful. My service advisor, Lucas, did a fantastic job managing the schedule and kept me updated throughout the process. Travis also provided exceptional value by addressing my specific technical concerns with great detail and transparency. If you are looking for professional customer service and a top-tier facility, I highly recommend this location. They truly went above and beyond.
