Crash Champions Collision Repair Rio Rancho

L Baca

★★★★★

a month ago

Christian was very polite and pleasant. He kept us updated on the status of our vehicle. Customer service at this company was great. Did a great job on our truck. They had our truck to us before the estimated date. Would recommend to others.

Cindy Cook

★★★★★

a month ago

Five stars all the way. From start to finish, my entire experience with Crash Champions was stellar. The customer service was exceptional, communication was clear and consistent, and the quality of the work exceeded my expectations. They truly went above and beyond to make the process smooth and stress-free. It’s rare to find this level of professionalism and care. Highly recommend!

Elijah Trujillo

★★★★★

a month ago

When they say four weeks, they mean four weeks however I will admit it looks like nothing ever happened. Great job you Guys and making it look Brand new

Rudy Garcia

★★★★★

a year ago

This is a great place to take your vehicle for a collision repairs. I've always known that the shop is excellent. The customer service is unbelievable from a young lady by the name of Alyssa. She is very young. She knows collision side of a vehicle. Glad to see a young lady involved in the industry and the entire staff. There obviously did an excellent job of my car. I highly recommend this shop to anybody out there. The general manager also Anthony very great. Here's to the entire staff at crash champions hopefully this email gets out to the entire staff. Once again, Heidi recommended, Rudy

Holly A (Cinnamon Girl)

★☆☆☆☆

3 months ago

Took my vehicle there for an estimate after a fender bender. I like my car, and I do not want a new car if I can help it. Their demeanor changed when I said I was paying out of pocket. He didn't even look at my damage. He looked at my car like it was beneath him. My car is not a new car, but I take care of it. It seems if you don't drive a new car and you don't have full coverage; they won't even bother with you. Receptionists was also rude.

EVAN H

★★★★☆

a month ago

Great customer service and timely repair. D'Metrius and the Team did an awesome job at keeping me updated as their repair process progressed. Repairs and attention to detail was taken to get my body repairs complete. Thank you

Dante Trujillo

★☆☆☆☆

2 months ago

Made an appointment at the beginning of the week for drop off 7 days later. On Thursday I received a text, not a call stating that they are not taking anymore drop-offs for 2 weeks. So my appt that was scheduled on monday had now been canceled. They stated that the call center takes the calls and doesn't know how busy they are and that the call center shouldn't be making apps for them. This is a big inconvenience to me because I am given a rental for so many days while my vehicle is supposed to be worked on. Now having to make adjustments for another collision repair shop. If you call and get connected to the call center to make appts for drop off, Iwould say that the call center should know what the schedules look like from each facility so they are now over booking. I guess I'm just gunna take it to Larry H. Miller collision shop instead. Thanks for nothing Crush(ed) Champions

Jon Paul

★★☆☆☆

Edited 2 years ago

Unfortunately we did not have a better than average experience. Gabriel was great and professional but we had to return for minor work three different times and still work not really complete as needed. Failure to install wiper blade correctly caused metal on glass etchings and yet to remedy. Company recommended by Progressive insurance and more difficulty with rental cars in conjunction with auto body work. There needs to be better continuity between progressive, rental car companies, and crash champions. Really too much work and time needed as a customer to get the desired outcome. Attention to detail is needed. And I still need my rear windshield fixed

Jeremy Jackson

★★★☆☆

5 months ago

They did very good work on my car the first time I took it there, only complaint was the timeline kept getting pushed back. Tried to schedule service there again and the booking desk told me I could get an assessment at any location and repair at another. They would not accept an assessment done by the Eagle Ranch location and wanted me to waste time on another one before booking. Their main desk told me they had an appointment available but the location said they didn’t have one for weeks. Frustrating to get different answers from the same company but at least the other location seems more helpful.

Martha Vigil

★★★★★

3 months ago

Excellent professional service I was informed frequently about the progress of Repair. My car was delivered to me when it was promised and it looks beautiful brand new.

Theresa Wyrick

★☆☆☆☆

a year ago

Our vehicle was towed in after an accident, where it sat for nearly two weeks before it was looked at. Meanwhile, we were exhausting our rental coverage through our insurance. The guy in charge of our repairs went on vacation for two weeks, so the front desk just gave us the impression that our repairs were in limbo while we waited for his return. We did get service “updates” semi-regularly, but those consisted of “your vehicle is disassembled and we’re waiting on parts”. The repairs are odd… the hood doesn’t lay flush with the body and the underside of the replaced panel just looks unfinished. We won’t recommend this location. The lady at the front desk said that they are the only place that insurance companies have available to recommend, so they’re backed up… not accurate. There were a lot of options. We just chose them because they’re a new shop, looked professional and were in a convenient location. Never again.

Cindy Hollenberg

★★★★★

a month ago

This company repaired my car to mint condition, kept me informed at every step and worked well with my insurance company. It was a very positive experience after an unfortunate occurrence (an accident).

Dale

★★★☆☆

7 months ago

My name is Rick McDonald, I had my 2023 F-150 in for repairs, it was a pretty good hit and it was in their shop for a month. I was dealing with Matt and he is a good guy, he updated me regularly and his estimate on time was right on . The truck looked great when I got it back. However I kept hearing a rattle when driving and thought it was all the yard tools I carry in the bed ? Anyway I emptied the bed and still heard it. I crawled under the side that was damaged which was the left rear. Couldn’t find anything. Then about a month later I decided to hand wash and wax my truck . Well when I was wiping it down I found the taillight very loose and kinda flopping. So I took the two bolts out to see what was up. There are two little push on clips that go in the holes for the front part of the light. There were no clips installed ! There are two studs on the taillight that push into the clips holding it in they were never put in . I have an assortment of clips and handled it fairly easily. What bothers me is that whoever installed the light knew very well it wasn’t right and didn’t take the time to find and install them. It’s the details of any job that matter ! It was such a simple thing . Someone got in a hurry or just didn’t care . That’s not cool. Overall I’m happy with them and their work, but whoever does the final inspection should have caught this. Well they have my number and can call me if they want to. I’ve left a message and have heard back yet .

Marcus Archunde

★★★★★

a month ago

Ernie was great! The car came back quickly and looks brand new! I always choose Crash Champions for vehicle repair

Ginger Tenorio

★★★★★

10 months ago

I highly recommend Crash champions! I got my car back looking so pretty and back to normal again. They did an excellent job and they are all fast and friendly.

Ana Chacon

★☆☆☆☆

a year ago

My name is Ana Chacon, I got a call from crash champions on oct 10th saying my truck was ready to be picked up when I was on my way to picked up I received a call 2 minutes before I arrived saying they weren’t available to give me my truck because no body was there and my truck was already in the back, I still went and when I arrived my truck was outside and he keep telling me my truck was in the back no body was there and everything was a complete lie, I saw everybody there including my truck outside, I got very upset because he lie to my face, I paid my deductible, I left home and I notice a couple of things wrong with my truck, I called Glenn he told me to go back Monday so I went Monday he took my truck for a ride we talked about the thing the are wrong. This is a poor work for more than 21k that you got paid from my insurance using after market parts, when my trucks was all original with OEM parts before my collision. I’m not happy I will not be happy I’m very disappointed with the customer service, the service, the work, the materials come on my truck is new i should’ve took it somewhere else. Plus I never sign a damage waiver I picked it up and my windshield is all cracked like come on what do you do for leaving this type of work. I want my truck how it was before my collision this is not right they took too long to fixed it. I will do what ever I have to do to get it done right.

Stephanie Garcia

★★★★★

2 years ago

We got hit by a truck that pushed us into the vehicle in front of us. They gave an estimate for the damage on both ends, even though the front was minor we still wanted it repaired. They were super friendly about it. Unlike the other repair shop went to first, who was rude. They did a great job on the repair and they kept me updated throughout the process. There’s even an enterprise station in the building so my rental was there waiting for me. They even picked up and vacuumed inside my van, which is no easy task because I have 4 kids, 3 dogs and chickens that routinely ride in the van.