Crash Champions Collision Repair San Bernardino

Angelica Trujillo

★☆☆☆☆

2 years ago

Worst customer service ever. I would call to check on my car or schedule an appointment and someone would answer and hang up right away. Brought my car in 3 times in a spam of 3 months. Every time I came in to pick my car up something new was wrong with it. They even damaged my car! Instead of fixing it.🤦‍♀️ they disconnected my light when there was no reason whatsoever to do so. Now they won’t fix the damage that they were supposed to repair. Wth.

Nicole Millan

★★★★★

2 years ago

I'm reading some of these reviews and I don't understand why they're so low. They did a great job on my car. I got into a car accident and my whole bumper ripped off. They got my car to me before the original pick up date and the car looks like it's never been in an accident. They also got the paint correct and no there were no bubbles all over the paint either. They also kept in touch with me on the status of my car through text message.

Karin B

★★★★★

a year ago

The staff friendly the people that work on the car friendly the job was great and fast has a lifetime warranty on it. I would recommend anybody to go there. I have been to a few different ones and this is the best.

Alejandra Jimenez

★★★★★

3 years ago

I recently took my car in for a few repairs- best service I’ve ever had at a repair shop. Augustin and Kristin were both very communicative, knowledgeable and friendly. I received updates via texts and phone calls. I loves that I didn’t have to be the one calling them to get status on my vehicle. My car was ready the day they said it’d be. I will definitely recommend this place to all my friends and family.

NIA INK

★★★★★

4 years ago

Thank you to all that worked so hard to get my vehicle repaired so quickly, not only was my vehicle repaired a week ahead of schedule but Tyler went above and beyond and helped me to also to get my tires repaired. Tyler was in full communication with me at all times as well as the service girls at the front desk as to the repairs of my vehicle. This was my first time coming to this shop and They exceeded beyond all my expectations. Thank you Tyler and to Everyone at Service King your service and quality work is the some of the best I've experienced in a very long time.

Raymond Estrada

★☆☆☆☆

a year ago

Worst place ever. We were lied to about our vehicle. Damages to the vehicle were overlooked, and when asked why it wasn't fixed, they lied and said my insurance didn't cover it. Come to find out, my insurance didn't even have an estimator look at the car yet, but they received an estimate for damages. The estimate covered the damages they didn't even fix. They re-used parts from damaged parts. The new parts they did use were damaged from installation, and the installation wasn't even done properly. Tabs were broken, and clips weren't even clipped onto the car. The best part is that they didn't care. They acted like they were doing us a favor or something. The B.A.R will be notified by me and the insurance company. DONT TRUST THIS PLACE!! If the owner reads this review: get your employees to stop lying to customers, lying to the insurance companies, and have the shop actually have pride in what they do. They make good money, put vehicles back together correctly instead of making the shop like any other flag shop.

Melanie Ruiz

★★★★★

3 years ago

I have had two cars serviced with the Service King and they did a wonderful job both times. One car was in and out in two days for a pretty severe dent repair. The other had to stay a bit longer to have some hood dents addressed and a shattered windshield replaced. The hold up was on the back ordered windshield and the Service King did their best to keep me informed on the status. The staff there is very friendly and customer service oriented. Would definitely use again if needed and would highly recommend.

Nurul Chowdhury

★★★★☆

3 years ago

I fixed ( put a new powered mirror)my side mirror (driver side) and they (service king) do that very professionally. Their performance was awesome and brilliant .And I really liked it .

DAVID RIES

★★★★★

2 years ago

After a truck ran into my parked car Service King in San Bernardino, CA. repaired my 2019 Subaru Touring Forester to showroom condition.

Kari Hamilton

★☆☆☆☆

a year ago

Insurance referred us here to repair damage from a rodent chewing engine wires. After multiple calls with the representative, Augustine, pleading with him to be sure all chewed wires were repaired, our vehicle STILL has chewed wires. So visible, our 19 year old daughter could see them without even digging around in the engine. Insurance directed them to return the vehicle to the condition it was in prior to the damage. They clearly could not do that. They are passing the blame to the repair shop they sent it to and not correcting the issue. Do not trust these people with your vehicle!!!

Sean Atkeson

★★★★★

3 months ago

Friendly and helpful staff that goes above and beyond when getting a vehicle fixed.

Kaleigh Elias

★★★★★

Edited a year ago

My insurance chose this place to get my car fixed. They did a great job fixing all the damage that had been done. They were very nice when my husband called everyday asking when it would be done, we kept getting text messages saying it was done so we had to keep calling about it. When we came to pick it up they let us know they still need to replace one piece and put two other pieces of trim on the car and detail clean/wash the car and they said they would fill up the gas tank. I did bring it back and they fixed the pieces like they said, washed and vacuumed the car but didn’t fill up the gas tank like they promised. The only thing I would say is they had to repaint my bumpers and the color doesn’t match my car at all. I’m not saying that’s their fault but now I feel like I need an entire paint job. So overall I am giving a 5 star because they did good work on the car and I feel the issues afterwards are not their fault. Thank you to Jesus for being so nice and patient with us. You guys did a really good job.

Karina Hotchkiss

★★★★★

a year ago

Crash Champions was did a great job on my repairs! They gave me a lifetime warranty on the repairs, washed my car and did a mini detail inside. They also bought me a new battery because mine went out in the process. All of this in a timely manner considering it was the holiday season! oThe girls upfront (Paola and Cindy) were so patient and kind to me throughout the entire process and Augustine kept me in the loop the entire time. I would 100% recommend this shop! Great work and great customer service.

Perla Moreno

★☆☆☆☆

8 months ago

Have to give it a star, just to post... DON'T BRING YOUR CAR HERE FOR ANY REPAIRS!!! You will have to get extra damage repairs elsewhere... A small dent on my hood that was promised to be repaired within 3 days, took over a week, i tracked my car down with an unknown transport to Ontario for "repairs" ... Transport, further damaging my car's back bumper and muffler tip scraped and bent, my rear view mirror lid to my on-star was broken off and thrown in the back seat, for me to play puzzle games, to see where the lid came from.... Now they will not take any accountability! Augustin, Zach, Tyler, customer service suck ⚽⚾🏀🏐🏈🎱

Jakkaru . . .

★★★☆☆

8 months ago

If you have a choice to go somewhere else, please do. Whenever you are going to pick up your car, ALWAYS INSPECT IT BEFORE LEAVING! I saw my car in the parking lot, before going in, I went over to take a look. Everything was fixed that needed to be fixed, but I found some damages that weren’t there when I left it. There were some cracks in the paint on the bumper, so I let them know and they took my car back and repainted the area. When done that same day I went back to pick it up, but then I found some scratches on my bottom bumper trim. Again they fixed it up. I popped the hood and there was a random clip there and a tab was missing on one of the plastic trim. They put back the clip and replaced the missing tab. I ended up taking my car home but not with the inside of my car being filthy. Smudges everywhere. Black tar kind of substance and white smudges here in there, and some stuff on my steering wheel. I really appreciate them fixing the issues and damages that were done but it was really an inconvenience. I understand the car can get dirty but now I really have to do some deep cleaning that wasn’t needed in the first place.

James Davidian

★★★★☆

a year ago

Modest work and service. CC did update me often and work was completed on time. Unfortunately the initial wait for an estimate was an hour. Also had to return for the installation of a part. Third, there are sounds like fragments moving around inside my rear lift gate when raised, lowered. Still, the place was clean and professional.

Alex Pineda

★☆☆☆☆

2 months ago

Last Option to Repair Your Vehicle ✅ I picked up my vehicle from C C C R – San Bernardino on 03/03/2025 after taking it in to have a door repaired. Unfortunately, the job was left with multiple issues that I ultimately had to fix on my own. There were problems with the door regulator, parts that were improperly installed and fell off, and paint stains left on the interior carpet. These are basic details that should never be overlooked by a professional body shop. At first, Ernie was very friendly, but once the problems started to surface, his attitude changed. Instead of solutions, I was given nothing but delays, despite returning multiple times to have the issues addressed.