Crash Champions Collision Repair Waldorf Old WA Rd

Rita Robinson

★☆☆☆☆

3 years ago

Public be aware Please do not support Service King now known a Crash Champions in Waldorf MD This auto body shop are scammers and do very poor work. I brought by vehicle to get body work done in November they completed the work in 1 week,they informed me at the time of pick up one of my parts wasn’t available (this wouldn’t affect performance of my vehicle)and they would call me when the part was delivered. The part was delivered in December. I arrived to get the part installed and they this they ordered the incorrect color. At this time they apologize and ordered a new part and would call me when it arrived. Now it’s the end of January and I’m starting to have electrical issues with my car only to find out Service King Installed my light incorrectly and now I have to purchase an auxiliary battery and a regular battery for my car. I called the manager Rhonda Jones several times and left her messages which she ignored. Finally when I got through to her she denied any fault for improper installation and refused to return my money for my batteries. Ironically the correct color came in and the correct technician installed the part correctly. The new technician stated the person who installed prior got fired and wasn’t the proper person to have done that type of work Because they closed out the insurance claim in November I had no recourse. Rhonda was extremely rude and took no accountability for the poor work her staff did working on my car. They rushed my job to get paid and close out their books Please don’t take your vehicle there.

Amber Smith

★☆☆☆☆

2 years ago

I just had the WORST (customer service) experience of my life with the "manager" Ronda at Service king (Crash champions) of Waldorf MD in regards to my vehicle. I had explained to her throughout previous conversations my financial hardship with my husband being in the hospital still and being down to 1 income, having to my my mortgage etc. I had also reiterated this on Friday 10/20 when her co-worker had informed me the. vehicle was done and ready to be picked up. I had ALSO advised her of my situation and asked about a payment plan, or any kind of assistance/advice in regards to the deductible. Diane (very kind), had told me to call back Monday and speak with Ronda, which I was prepared to do. I had asked about storage fees (all of this was on speaker phone and my coworker heard the entire situation) in which Diane responded there are none. However, Ronda called me today 10/21 at 4pm when I am at work-and she started the phone call off with "you have not mentioned that coming up with the deductible was going to be a problem and “you never should have had the vehicle repaired in the first place” I am completely flabbergasted after again- having to repeat previous conversations to her-in which she spoke over me with no regard for my situation or what I was even saying. Save yourself the hassle I HIGHLY SUGGEST "COMPLETE AUTO BODY" in Waldorf, MD for any vehicle repair needs !!!!

Joshua McCain

★☆☆☆☆

3 years ago

This business does poor work and provides horrible customer service. When I first brought my vehicle in for repair it took twice the number of days to complete the repair than I was originally told. Then when I was given my car back, I arrived home and noticed there was a part missing on my fog light and the panel switch on the inside for the windows was upside down. The service and work performed was so poor the manager waived the portion (deductible) I was to pay so I wouldn't give him a bad review. This was in 2019. Today I took the vehicle back because for the last several years the fender they replaced is becoming unaligned on the right side. They say their work is guaranteed for life, but when I brought it in the manager, Rhonda, gave me a lame excuse and would not repair it. When I asked for corporate's number she told me to look it up and would not give it to me. Once I arrived home I did look up and call corporate and filed a complaint. This place is the worst.

Jimisse Mccrawford

★★★★★

2 years ago

King collision at Waldorf was the best they took care of my car like it was their own. They kept me updated on every detail that was going on with my repairs. Which was very relieving and I was at ease . I appreciate them taking the time out to repair my car. They cleaned my car It looked like a brand new car when I got it back. Thank you Everyone at crash collision. I will definitely be referring you guys to my coworkers and my family members.

Michael King

★☆☆☆☆

2 years ago

We have has 2 separate incidents where cuatomer service with the management was terrible. The lady at the front desk was awesome however behind the scenes not so much. This most recent time (I witnessed the markings of all areas that needed to be addressed relating to a car accident) and the manager talking down to me about what was and was not indicated from the front desk...anyway you look at it they were in the wrong because my wheel was slanted...long story short I ended up having to take it to ANOTHER shop to get my repairs fully completed, thankfully my insurance cooperated and understood. Never again.

Marion Williams

★★★★★

a year ago

I’m glad that I took my car here for repairs after my accident. They were very professional and the turnaround time was impressive. Communication was clear and the status updates were so convenient. My car was restored to its pre-accident condition in a matter of days.

Jamarey Harper

★★★★★

a year ago

This place means business. I was rear-ended and slid into another car on 3/11, and my car was out of the shop on 3/21. Thank you, Diana, for sending me daily updates regarding my vehicle. Now I finally can enjoy driving in my Toyota again!

Abe Gascon

★★★★★

2 years ago

I had a phenomenal experience at Crash Champions, formerly Service King. The lady at the front desk was an absolute gem and deployed amazing customer service! The gentleman that took me out and did a review of my car was also amazing. Explained what he thought needed fixed and gave the whole car a once over to be thorough! I was kept up to date throughout the whole process and got my car back in a timely manner!! Overall wonderful experience! Would highly recommend!!

Charles Lee Jr

★★☆☆☆

11 months ago

Take pictures all the way around your vehicle before dropping off so you can check it after getting it back. They did a fantastic job fixing my car but feel they bumped something on my back bumper when returning it, not major damage as a crack just a bend. If you push a piece of paper together, like that. Somewhere my car tapped something but there is no way I could prove it so leaving it alone.

Bisanga Ngoie

★★★★★

a year ago

I can’t say enough great things about Glen at Crash Champions! From start to finish, he made the entire repair process smooth and stress-free. He’s incredibly knowledgeable, professional, and goes above and beyond to make sure everything is done right. My car looks brand new thanks to his attention to detail and expertise. If you need top-tier service and someone you can trust, Darryl is the person to go to. Highly recommend!

Shanice Tucker

★★★★★

8 months ago

I am very satisfied with the services I received at Crash Champions (Old Washington rd). Glen was very nice and communicated via text almost every day to update me on the status of my vehicle. My Goldie looks as good as new! Thank you so much CC crew!

dominique mcrae

★★★★★

9 months ago

My car was towed here and Glenn assisted me. He was very kind and helped me out. Ms.Diane followed up with me by phone and was very polite as well. I would definitely recommend Crash Champions if you want great customer service! Thank you Glenn for answering all my questions and keeping me updated!

Ruthie Garner

★★☆☆☆

6 months ago

Despite the great repair job and pleasant, friendly staff at the Waldorf location on Leonardtown Road, I still encountered major issues. This is still a "recommended" repair shop by my car insurer which is GEICO. 1st Issue: My estimated completion date changed at least five times. From initially, 08-08-25 to being told "my car was ready to come home" on 08-19-25. This particular location needs to do a much better job of estimating the amount of time it is going to take to complete body work and associated repairs. 2nd Issue: This location really needs to keep customers well informed through the ENTIRE repair process. I received great updates on the first day but it fell off afterwards. I had to call to request an update after the date changed from 08-08-25 to 08-12-25. Then decided to stop by when it wasn't ready by new estimated completion date of 08-15-25. The date changed to 8-18-25 as the final release date, but the shop couldn't honor that date either and I finally received a text message that "my car was ready to come home" after 3pm 8-19-25. I picked it up on 8-20-25. Of course, the shop wanted their deductible payment on the spot, which I paid before picking up my vehicle. 3rd Issue: Higher rental cost and fees. My insurance company (GEICO) has a daily rental fee cap and a maximum allowance. I ended up paying hundreds in extra fees charges due to the multiple extensions needed to actually pair my vehicle. 4th Issue (most major one): I've had to replace my battery on two separate occasions (once in 2023 and again in 2025) after having my vehicle repaired at this location (Leonardtown road). My insurance adjuster believes my car was just sitting day after day without anyone starting it up which he said can affect some batteries. Well, I had to replace two different batteries. Both within two days of getting my car back from this Crash Champion location. Back in 2023 and again in 2025, both batteries, which may have been manufactured by different companies, didn't have enough amps to start the vehicle once Crash Champions returned the vehicle. In 2023, I took my vehicle back to the Crash Champions to have them fix the issue. However, their shop blamed me or said my battery was old and simply needed replacing. So, I had their shop send it over to my dealership and I paid to have the battery replaced at my expense back in 2023. So, imagine my surprise when the exact same thing happened in 2025. More specifically, I picked my car up on a Wednesday. August 20t. By Friday, August 22, my battery completely failed and my family spent the entire weekend having to jump start the car because the battery could no longer hold a charge after a 12 - 24 hour period. I also took my car to Advance Auto to have my battery tested for free. I was told that my battery now needs to be replaced because the jump amps needed to start my vehicle had fallen below 635 amps and can only crank up to 515 amps. I never had any issues with either battery until I took my car to Crash Champions. I'm now working with my dealership to find out in my battery is still under warranty. Based on the issues outlined above, I will not recommend having this location repair your vehicle.

Wanda Butler

★★★★★

5 months ago

I am very pleased with Crash Champions on Old Washington Road in Waldorf Maryland. There customer service was great they kept me updated every other day and they did a really really good job!!!! I would highly recommend them. If I could I would have given them 10 stars ✨ 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 ⭐

Hydra Nation

★★★★★

5 months ago

I’ve had my 2019 Civic for a while with no issues—until recently when someone backed into my gas tank. I searched everywhere for a reliable repair shop and found Crash Champions. They’re a bit tucked away on the backroads, but definitely worth finding! Not even a week later, another vehicle sideswiped me. Both times, I had to go through other people’s insurance companies, which was stressful—but Diane made sure everything was handled smoothly. She helped me stay calm through the whole process. When I came back the second time, I knew my car would be in good hands again. Diane and Glenn both go above and beyond to provide quality repairs and outstanding customer service. Maryland drivers, please pay attention out there! There are too many accidents and lives being lost because of distracted and reckless driving. Get off your phones, stop drinking and driving, and stop driving high—it’s illegal and dangerous. We all share the road, so let’s keep each other safe.

Kaya Smith

★★☆☆☆

2 weeks ago

I brought my car in for repairs after a hit and run, they were able to fix the damage to the back panel perfectly but somewhere in their process they broke or damaged the speaker system in my entire car so I have no sound at all. After bringing the car back in for quick testing of the speaker system, they told me they werent responsible for fixing a speaker system that was working perfectly fine before, and would have to pay for a diagnostic test that I could send to my insurance. I would not go here for any future work as they don’t seem to care about customer satisfaction and performing a job completely correctly.

Keith Bell

★★★★★

4 months ago

My rear bumper was destroyed. They took my explorer in on a Tuesday, they told it would probably take about 2 weeks until completion. They kept me well informed about the process and time frame through text. No later than that Friday of the same week that I took it in, they told me it was ready. I was so impressed and the quality was top tier. Not to mention the great customer service from Dian from the front desk and the rest of the staff. I highly recommend this place.