Crash Champions LUXE | EV Certified Repair Burbank

Michael Pentzer

★★★★★

a year ago

The Volvo dealership recommend DC Autocraft, now known as Crash Champions in Burbank, an authorized Volvo body repair shop. They did an amazing job! You can see this in the attached photos. They kept me informed via text or calls on the status of the repair work and timeframes for completing the job. Highly recommend Crash Campions in Burbank.

Barry Isaacson

★★★★★

4 years ago

I had a completely positive experience with this business. I keep my BMW in tip-top shape so when I spotted a ding in the front spoiler, which joined various other minor scratches and rashes that collected there over the last five years, partly because the car is lower than stock, I went looking for a top-class body shop. That's what DC is. Starting with Stephen Fištrović, the staff were utterly professional. The bumper assembly was removed, imperfections repaired or buffed out, then it was painted, reattached and the car was ready in a week. This might seem like a fairly long time but I'd rather be without the car for a few more days than anticipated if the work is flawless, and it was. They are probably not the cheapest but if you want good work done on a high-end car, look no further.

Henry Plascencia

★★★★★

9 months ago

This is my second time using Crash Champions (Prev DC Autocraft). My car was rear ended and needed someone certified to fix it right and do a great job. Everyone from the front desk to management but especially Rudy made my experience as good as you can hope when dealing with the inconvenience of an auto body repair. My car feels new again and I'm grateful for the attention to detail and follow up care I received. Absolutely no need to go anywhere else if you are local. These guys just get it right. Thank you!

Ekaterina Lukoyanova

★★★★★

2 years ago

Excellent experience! Not only they do communicate with you regarding each step that will be taken, consult you on what are the options, help however they can but also my Tesla was done 2 weeks earlier than expected! So so happy I came here and will definitely recommend to my friends a family! Thank you guys for such a prompt work! P.S. My car was returned to me very clean and smelled amazing!

shannon fong

★★★★★

a year ago

I had a rear end accident on my Tesla 3 and took it here and I had nothing but the best service best communication and my car is in perfect condition. It took about a week and a half and I will definitely come back again. Thank you so so much.

Figueroa-Contreras Law Group PLLC

★★★★★

2 years ago

I was in the Burbank area, in need of an urgent repair to a Tesla. I found DC Autocraft online, read their good reviews, so I called them. Adi took my call and was so sweet and helpful. She told me that they were very busy, and they might not have time to do my urgent repair, but she promised to check for me. I accidentally hung up on them to take another call. Within a few minutes, Adi called back. She had already spoken to her boss about my issue, and he referred me with an alternate shop that could help me with what I needed. Adi had even contacted the shop beforehand to check if they would be able to help me , and she provided me with their information by text. The fact that this company took out the time to help me, a total stranger, even though they weren’t going to get anything from it, is something I greatly appreciate. I can tell they are honest and care about their customers and people in general. Keep up the excellent customer service!!!

angie z

★★★★★

8 years ago

Excellent customer service - very quick to respond and overall extremely accommodating of my schedule and timeline. They fixed my Tesla Model S perfectly and delivered on time - which is rare for a body shop. Highly recommended by a friend for high-end cars and they did not disappoint.

Kostya Kajajyan

★★★★★

6 years ago

DC Autocraft is as good as it gets when it comes to quality car body repair and service.  They took care of my Tesla 3 that had been swiped very badly whiled parked and restored it to factory conditions in a very fast manner.  The paint matched up perfectly and the lines on the body are pristine. I am completely satisfied with the work and service I received here at DC Autocraft and would definitely recommend them to ppl I know.

Quoc

★★★★★

3 years ago

The team at DC Autocraft were incredible and I couldn't be happier with their service. From Miro who went above and beyond to make sure my requests were met to the administrative staff who checked in with me weekly to make sure I was up to date with everything that was being done to my car. I let them know when I needed the vehicle back and they went out of their way to get my car completed a week earlier than scheduled. Aside from Miro, big thank you to Victor who greeted me when I dropped off my car and was also the person to deliver my car when I came to pick it up. Also big thanks to the administrative team of Teresa, Diana, and Isabelle, who kept me up to date with weekly emails. My BMW Wagon felt out of place with all the Lamborghinis, Porsches, and Teslas that appear to be the norm for this shop but they treated me with the same respect and service as the above owners and I couldn't be more pleased. Highly recommend.

Patrick Faustino

★★★☆☆

3 years ago

I've had two no fault accidents and they serviced the car both times. I have an ongoing problem that they can't seem to fix as I've been there 4 times now. There is a whislting on my driver door when driving faster than 20mph. Sometimes it's there and sometimes, if the angle of the wind is right, it's not there. Otherwise the service is great, the people are nice and friendly. They just can't seem to fix this problem.

Caitlin Bryant

★★★★★

7 years ago

I was rear ended on my 2018 Volvo XC-90 and this shop was referred to me by my dealership. I am anticipating on getting my car in a few weeks so I wanted to post this review on the SUPERIOR customer service they’ve given me through this process. They have called me consistently with updates, are extremely courteous, polite and professional on the phone, and I hope that more business comes their way as great karma they deserve!!!

Chai K

★★★★★

6 years ago

Impressively Excellent!!!!!... RUSNAK AUDI Pasadena recommended DC Autocraft to get my rear spoiler replaced . They're so efficient and service is outstanding. When I got there to drop off my Audi. It was so quick . They even offered to call Enterprise for me so I can get picked up. In a matter of 20mins..I was heading to pick up my rental car. THERESA. ISABEL. JUSTIN and ADRIAN are consistently awesome.!!! Total of 6 business days ( from the time my Insurance approved the claim), I got a call from Justin telling me its ready for pick up. And Today, my AUDI is back.. Looks so Brand new from the dealership. Smells like new. THEY detailed my car!!! Thanks for taking care of my Audi DC!!... I will surely send in recommendations to you guys!!! ☆☆☆☆☆- loves, Chai

caroline schnakers

★★★★★

2 years ago

This place is wonderful! The team is professional, kind and extremely helpful (and they smile!) They got my car repaired in no time where other places where telling me to not expect my car for several months. I was very impressed and will definitely go back there when needed!!

Chris Hays

★★★★★

2 years ago

I had an exceptionally good experience with DC Autocraft. Great communication from Giovanni, close attention to what I wanted done. This is a first-class company. Highly recommended.

K K

★★★★★

2 years ago

Really fantastic service.. they had fixed my car quite a few years ago, and now its been peeling in one spot. It shouldnt do this, and even though outside the 5 yrs stated, they are taking care of it. Theyve gone beyond the usual. Total confidence with this shop.

Gracelia Lavarro (Grace Lavarro)

★★★★★

6 years ago

Our Tesla Midel X was rear ended at a parking lot some weeks back and we ended up at this facility as they are Tesla approved. We considered having Tesla work on the car directly but given that we've had some hit and miss experiences with the Burbank location, and had a great and informative first meeting at DC with our rep Jonathan Figueroa, we felt more comfortable leaving the car here instead. Jonathan took the time to explain the entire process to my husband, which was much appreciated. He was always pleasant and helpful. The process was as painless as one can only hope for, and as soon as insurance gave the OK, we got the call to bring the car in. Two weeks later (ahead of schedule), we got our baby back and guess what? She looks better now than when we first got her directly from Tesla! The repair work was impreccable. The car was also spotlessly clean and looks brand new! The front office, at every step in the process, called to give updates, and to inform us where we are in the process, the arrival of parts from Tesla, etc. When it was time to pick up the car, the shop manager, Miro Bilaver took the time to go over the work done, asked if we had questions, and was sure to let us know that should any questions or issues arise, to call the shop. Job well done, gentlemen! If I could give you 10 stars, I would. I can only wish every facility took customer service as seriously as these folks.

Le Wentz

★★★★★

8 years ago

My BMW needed a full repaint after gravel damage. The paint was amazing. I don't think anyone would be able to distinguish from new! And it was ready early! They kept me informed and met all expectations