D-Patrick Motoplex Certified Collision Center

G Glass

★★★★★

Edited 5 years ago

Always friendly staff and attention to excellent customer service!

Wayne Blake

★★★★★

8 years ago

D Patrick is the best, exceptional customer service and quality of work.

Brian Kerney

★★★★★

8 years ago

excellent customer service and they turned things around fast!

Dexter McKay

★★★★★

a year ago

Great service. Highly recommend.

josh hohler

★★★★☆

Edited 4 years ago

After some quality issues I noticed were communicated, the manager was quick to acknowledge the mistakes and corrected the issues. Thanks Charley.

Amy Phipps

★★★★★

11 years ago

Outstanding service, true concern for our vehicle and an outstanding "job" completing the process. Thanks,

James Hite

★★★★★

3 years ago

They did a real good job on putting my new windshield in and fixing my hood

Lori A

★★★★★

7 years ago

They do great work. The staff are very friendly. They really work to make sure everything is done well

David Converse

★★★★★

11 years ago

Everyone there was great. They greeted me as I arrived and keep me apprised of the work they were doing and finished the job ahead of time and under cost estimate.

Sharon Arnold

★★★★★

9 years ago

Everyone at D-Patrick took excellent care of us during our recent service. We couldn't ask for more, excellent job.

Rebekah Freeland

★★☆☆☆

13 years ago

My experience at D-Patrick Collision Center was incredibly disappointing. Our car was there for 3 weeks (6 weeks total) when we were advised we could pick it up and given a time. When we went to pick up the car, we found 10 items wrong with the car and what was worse was the damage they had done to my vehicle. First time we went to pick up the car, the car was not even detailed and if it was - they should be ashamed. The headliner of the car had handprints over its entirety; the cowl had not been replaced and was part of original estimate, there were scratches on bumper and drivers door. there was a fist-sized dent with scratches in the passenger door rocker panel, the plastic piece between the drivers door (inside) and the windshield was not attached, the hood was not level and the rubber piece was sticking out on one side, the fire blanket thingy on the hood was a mess,and perhaps worst of all, THEY HAD PUT BURN HOLES IN EVERY SEAT COVER IN MY CAR!! Obviously we were not picking the car up. At this point, they at least did give us a rental car....(not one that received as good of gas milage as our Honda). So they advised us the item that woudl take the longest would be the dent in the rocker panel....two weeks later we were told we could pick up the car (this was on Thursday and we were going to pick it up on Friday). On Friday morning I received a call that the mowing company had damaged the hood of the car and it would have to be repainted. A week later, we showed up to pick up the car. On this pick up the manager working with us, was upset that we were being "picky"....and indicated that we came there iwth the intention of NOT picking up our car....(REALLY?? We purchased a new car just 3 months earlier because we didn't wnat to drive it...yeah right....I was getting such good gas mileage from their car NOT). This time our complaint was that the hail damage above the door had left this piece not shaped like normal but sort of "flat." AND there was a cut on the console where the gear shifter is..I'm guessing from where they put in the seat covers. WE were criticzed for not seeing this the first time -- again I must say REALLY...with our having found 10 things they did not find, they have the right to criticize us for missing something on that first review?...AND we were told "I will fix these two items but then that has to be it" by the manager. Excuse me. but I thought their job was to fix my car right -- and he had emailed me telling me it would be better than it was when I bought it...seriously? It's not better, it's not even close to being as good as it was. I didn't expect it to be the same, but I didn't expect them to damage my car. Am I being picky, yes.. after the first fiasco with picking up my car you bet I am picky. After dealing with the manager, we took the car as it was...we asked for compensation for the fact that they damaged our car and the fact it took them 6 weeks for what they originally told us was an 8 day job...and we were accused of asking them to commit insurance fraud. We just love driving 45 miles to pick up a car that isn't ready. Needless to say we took our car, as it was, because leaving it there doesn't mean it will be fixed but almost guarantees more damage. We were advised he ordered the console pieces so we can take the car elsewhere to get it fixed...but we have not seen them come in yet...they were going to mail them to our house. You know I've bought cars before off D Patrick and this most recent purchase was through them...I didn't mind dealing with them in sales -- but this has tarnished forever my opinion of D Patrick and I will not buy another car from them, I will take my business elsewhere.

Vi Hastie

★★★★★

11 years ago

These folks were awesome! My Z-3 looks like a new car! They went above and beyond and you could tell that they take great pride in their work. The experience exceeded my expectations.

John C

★★★★★

11 years ago

Our vehicle was restored to factory new condition. All expectations were met and exceeded by the D-Patrick Collision Center staff. We really appreciate the expedited services.

Greg

★★★★★

4 years ago

I am new to the area, and recently had a minor accident. Being quite OCD, it’s difficult to find a place that I trust. D-Patrick was professional, had great communication, and was very attentive in dealing with me and insurance. They even immediately answered some follow-up questions, when most businesses take your money and run.

Jamie Morphew

★☆☆☆☆

3 years ago

One star for kind service team members. The lack of the other 4 are for the following: November 10, 2021 I hit a deer. November 22- December 14 I leave my Land Rover with them to be repaired. Since the repairs, (which included the radiator) my low coolant light has come one 3 times. Each time, the light has come on spaced a few weeks apart. The initial 2 times, I was advised by a mechanic, could be air in the system and just needed topping off with coolant. I fill with coolant and proceed with normal driving. The third time, I contact them because I realize there is definitely a leak in the coolant system. Long story, but D-Patrick has decided that (after being paid in full) they could not possibly bare any responsibility in the low coolant problem. The Land Rover with under 50K miles on it, immediately following leaving there repair center for repairs done on the coolant system and body has spontaneously developed another reason for not holding coolant. Without even performing proper diagnostic, they have concluded that this is "something unrelated". Not to mention the 'I' in the lettering on the front of the Discovery is coming off also. Sub-par work. No ownership. I don't even want to know the headache coming my way to get resolution to this, but I don't have time for it. I am not a body repair man or mechanic. I have a job and family to pay for the car and insurance to get me to and from. I paid my deductible and pay my premiums so they can pay people like you to get me back on the road without further issue. Save yourself the extended grief and have your ride taken to Louisville if you need a European repair.

Jonathan Kessinger

★★★★★

9 years ago

The staff was extremely kind very helpful! The D-Patrick team did an excellent job on my car and got it done in a very timely manner! I feel like the staff went out of their way to make this experience as pleasant as possible! I'm completely satisfy!

dakota Holcombe

★☆☆☆☆

a year ago

After years of owning my 2015 Jetta and coming here for maintenance, I encountered my EPC light coming on just around 100k miles. It would come and go but was still something I wanted fixed. This dealership said that if it wasn’t on they can’t see what it is. So I took it to a foreign mechanic in Bloomington. They point out a TSB from 2018 to update the EPC. They can’t update it because it has to be authorized VW software. On my next service, I take the print out of the tsb from them to this dealership where I bought it new from mind you. I get a call service is done and they say the tsb doesn’t exist. I put my 3rd party mechanic on the phone with Ben Harris who just repeats the same thing about it not existing. I ended up trading it in last spring. This place lost a customer and I lost a car I really liked just because this place probably just thought I’d cave and trade it in to them. Ben wasn’t my service advisor this service at the time but mostly had been for my ownership of the vehicle. Never thought he would be like that considering he was always a straight shooter.