About Business
For professional Car Repair care in Tallahassee, FL, Tallahassee, look no further than Dale Earnhardt Jr. Buick GMC Service Center. Their team excels at delivering top-tier results for Auto body shop, Auto broker, Auto parts store and related Car Repair needs. Their customer-centric approach has earned them a 4.4/5 rating based on 60 pieces of feedback. They have become an integral part of the Tallahassee, FL community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Tallahassee, Dale Earnhardt Jr. Buick GMC Service Center is ready to assist with your next project or repair.
Google Reviews
Prateek Benhal
★★★★
☆
a month ago
I purchased my new vehicle from this dealership and have generally had a positive experience, which is why I chose to return here for the dashcam installation. While the installation was completed, the process took approximately 3–5 days. My main concern was communication during that time. I was not regularly updated on the installation status and had to call the service department almost daily to understand the progress. Even a brief update or an estimated completion timeline would have made the experience much smoother. I value this dealership and chose to come back because of the trust I have in your team. Improving proactive communication during service visits would greatly enhance the overall customer experience. Thank you for your time and attention.
Michael Klump
★★★★★
3 months ago
Excellent service experience even though they were extremely busy. Vehicle was serviced in a very reasonable time for what done (60K service). Milton was excellent as my service advisor!
Rebecca Mayhann
★★★★★
7 months ago
Great customer service! The service department had my truck serviced and me back out on the road in a little over an hour. I do not regret purchasing my oil change service packages up front when I purchased my Truck considering the cost savings and convenience, it’s really a no-brainer. Their service waiting area provides a wonderful selection of complimentary coffee options, functional and comfortable workspace for me to still be productive while waiting!
Terrance Steward
★★★★★
8 months ago
Probably the best experience I’ve had buying a new vehicle in 20 years. David, our Salesperson, was friendly, knowledgeable, funny, not pushy and just an all around great guy to talk with. The showroom was clean, smelled fresh and was a pleasant environment! The rest of the dealership staff was friendly and professional! A really nice experience buying experience at a great dealership!
Troy Bond
★
☆☆☆☆
7 months ago
I scheduled service two weeks ahead. I brought it in on Thursday morning for transmission problems among other issues, and was told it would take 24 hours for diagnostics. On Friday, my vehicle was not ready. I did not have use of the car over the weekend. On Monday, no progress. I called Tuesday, and was told that service would be completed be end of day. It wasn't. I couldn't pick up my car until Wednesday. And here's the problem: the transmission light was still on. The vehicle was not repaired. It seems that there is no first gear. I paid $1,600 for a new battery, oil change, and tire rotation? Your service department is not reliable. Now I need to call around and find another shop to actually fix the problem with my Yukon.
Heather Clay
★★★★★
3 months ago
As always, George, Shane, Tim, and Renal always do their best and fix any and all things! Thank you guys for taking time to get my electronics right on my Traverse!
Larry Daugherty
★★★★★
a year ago
Jennifer was my contact person, and she was perfect. I was updated on the progress of my truck. When further services was indicated., she arranged for my truck to be kept overnight and ready by lunch the next day. And as a senior citizen, as appreciated that she didn't talk down to me.. I had a great experience.
Steve Robinson
★★★★★
Edited 9 months ago
Needed to take my truck in for its 5000 mile oil change/tire rotation. Made the appointment for the following week. When I showed up, I was told there was a software update that need to be performed as well and would I be willing to wait on it or would I like to reschedule. I said that I was willing to wait. A couple of hours later and I was done. George kept me informed throughout the process and was apologetic that it took so long. I didn't think that it took that long and told him as much. Newer vehicles are complicated. Anyhow..... I am happy with my truck and happy with the service I received. I have dealt with George Bell twice now and have always received great service.
David Fleck
★★★
☆☆
8 months ago
Everything went well. One thing was needed on fog lamp fixed and got my truck back and neither one works now. I didn't have time to leave it there because I had an appt I had to be at and they said they will take care of it at my next oil change. Do not understand how only one was not working when i dropped it off now neither one works. I guess I'll just have to wait for my next oil change to find out.
Amber Knowles
★★★★★
9 months ago
Wow, I really hate bringing my car into the shop, it's always something. But Bryan was insightful, calm, funny, and helped me through the entire process of having my a/c repaired. He made sure i was contacted, and knew exactly what went wrong. Thanks bryan! Ill be back!
Don Payne
★★★★★
Edited a month ago
Communication could have been better. The work was completed well. I will return for my next service need.
Lauren Jones
★★★★★
a year ago
I have previously not had the most pleasant experiences with Dale Earnhardt, but when my Yukon broke down on a Saturday afternoon, Lisa was the most wonderful and helpful person I have ever dealt with at the dealership. Between her and the service techs, they got my car running properly within an hour of it arriving on a tow truck. All future visits I’ll will make sure to request Lisa because of her kindness and caring attitude.
Claire Lang
★★★★★
a year ago
Hello. The female team member who assisted me with scheduling my service appointment at Dale, Jr. Buick, GMC, Cadillac, Tallahassee was quite understanding and provided excellent service. I appreciate her patience and assistance. Service Advisors, Lisa, Jennifer, and Brieanna were also professional, polite and swift with processing the service paperwork. Each of these Service Advisors, have been with the dealership for several years, and always pleasant. On a side note, the video of my service, from the service technician is such a great idea. Thank you.
Trish Page
★★★★★
a year ago
We are so thankful to have found Dale Earnhardt Jr Bick GMC! Terry, Anita and Donovan made the stress of trading so much easier. The other associates we met were so friendly and easy to speak with. Highly recommend going to visit
Keyaria Hall
★★★★★
7 months ago
Takena and Werlean were awesome! Both were professional and easy going. Werlean was salesman and made sure the process went correctly, quickly, and smooth. Takena assisted with servicing.
Cory Smith
★★★★★
a year ago
Service here is always a pleasure. I was able to wait at the dealership for my vehicle service and the staff is always great. I trust them to keep my truck running and keep me informed of anything I need so there is less to worry about. Thanks Breanna for always providing excellent service!
Sharon Reese
★★★★★
9 months ago
Takena deserves a RAISE TODAY! She was the only one in her department on an extremely busy Saturday. She hands down handled everything. She didn't panic, she didn't rush customers or brush off Co-workers when they came to her for assistance. Takena work was very professional. Her customer service was outstanding and her work ethics were top notch. And she did this ALL with a smile on her face. She is very valuable to your company. Again Takena THANK YOU!!!
Kurt Posey
★★★★★
6 months ago
Jennifer made sure our Acadia was checked and the issue resolved before my family’s planned trip.
herbert Allen
★★★
☆☆
a year ago
Took my truck in to have the transmission repaired in October of 2024 . They told me all the parts were ordered and they would call me when they came in . After about 10 days I called back to check on the progress and was told that they ordered the incorrect valve body and would have to reorder . Two more weeks and nothing . The service advisor called and said that the part I needed was on back order and her and service advisor let me drive my truck until the parts came in at the begining of December I was notified that all the parts were at the dealership at the begining of January 2025. Dropped my truck off on a Friday to get the repairs done . Had not heard from anyone at the dealership, so I called in Thursday . The service advisor was not there and I spoke to another service advisor and they told me that the service advisor that called me thought the parts were there once the special order case was removed from the system and I was misinformed . They soon got to work on my truck and then the 1 and only technician that repairs transmission was out due to illness and in climate weather I finally got my truck back 3 weeks after I dropped it off. This was done they a warranty company that only covered $300 of rental fees . I was in a rental vehicle the first time for 4 weeks and the second time for 3 weeks . I paid my deductible when I picked up the truck . Biggest take away for this was that your dealership should be more conscious about timelines and can communicate better . I am glad that my truck got fixed and that my extended warranty company covered it .
Sherri Adams
★★★★★
a year ago
Great service! My Service advisor Bryan Skipper was very knowledgeable to all of my service needs on my vehicle. I was very limited on my time, but the service department was very fast and efficient. They exceeded my expectations. I myself work with the public and I understand they can be very demanding but Bryan went above and beyond I will highly recommend the service department as well as Bryan for anyone with service needs.
