Dan's Automotive

Nick Brewer

★☆☆☆☆

a year ago

0 stars. Took my sprinter van here for an oil change, slow coolant leak, and to investigate a hum in the driveline. Got quoted close to $3k, accepted the work as I needed it done asap. Come to pick up the van and within 10 seconds I can tell that they did not fix the humming noise, which was diagnosed as a bad wheel bearing. Not even close to reducing the noise, it was absolutely misdiagnosed and misrepaired anyway. They denied all responsibility in the unnecessary repair. Also, they did not align my van after replacing the knuckle, and did not mention it to me. After asking why they didnt align it Dan told me it cost them too much time and money to align it themselves. Took it to another shop and they told me the alignment was so bad my tires would have gone bald in <1k miles, another couple hundred $ spent. Next, within 50 miles of my drive home my low coolant light comes on. It was leaking more coolant than it was when I first came in. What a joke. Took it back to their shop as they told me they would "take care of it". Next day they quote me nearly $400 to replace the auxiliary coolant pump, as now that was the source of the leaking. I needed it done asap so I accept. I take a look at the repair and they taped the pump on with electrical tape because they broke the bracket that supports it. Didn't even think to mention this to me. I look at the coolant level and its filled to the brim, way above the max. How am I supposed to know if its still leaking if its boiling over the reservoir? Also shows they didnt even heat cycle the engine after doing their repairs. Worst mechanics alive. Should have been more careful and taken a look at these issues myself, or taken my van to any other shop. Dan's diagnosed a new wheel bearing and new radiator that I'm not convinced was necessary at all. Turned out to be a $3k+ bill to get an oil change and fix a $80 leaking pump. Absolute scam artists. Never coming here again, telling everyone I know to strongly avoid.

Barbara Steinmetz

★★★★★

a year ago

Our Sprinter went into limp- in mode. Dan’s Automotive was recommended by another repair shop. Dan’s owner, short-handed, “too busy” came out to clear the codes for us anyway. Figured out the problem -simple tightening of a clamp, easily fixed and we were on our way within 10 minutes. Honest, knowledgeable, wonderful service.

Ron Sanderson

★★★★★

a year ago

A friend referred me to Dan's as I have a Mini Cooper like her. Up until this point I had always been a Chain Car Place ie.. Firestone. I had a great educating experience here and prefer now to go to a lace that knows my type of car and specializes in it. Great customer service, communication with fair prices. Thank You Keith

Rueben B.

★☆☆☆☆

6 months ago

Website says all makes and models welcome. Well, I guess that is unless you own a make or model that is not... Huh, ok. Your business, your prerogative, but then you should take that statement off your advertising. Good thing there are plenty of other mechanics in town I guess.

Jaco Deertrack

★★★★★

6 months ago

I definitely would use them again if i encountered a situation where i meed help with my vehicle in the albuquerque area. Very trustworthy and knowledgeable. I highly appreciate the help.they gave me.

Cory Snooks

★☆☆☆☆

6 years ago

Go to Dan’s if you like dealing with shady work, terrible customer service, and waiting for a tow truck. My VW Jetta TDI broke down and Dan’s automotive was nearby and had good reviews. The car was dropped off on a Friday afternoon and they quickly diagnosed the timing belt and cam sensor as the problem and got parts ordered. I told them to take their time to thoroughly inspect the car and let me know what they find. I got a call Monday afternoon saying the car was ready to go and that I was in luck since the Cam sensor didn’t have to be changed out after all which saved me $200. I picked up the car and had to get my tire patched since it was leaking air. I don’t know if the leak was caused by the tow company or Dan’s. I went to Costco right down the road and noticed right away that the car wasn’t running great. The Costco employees couldn’t get my car to start to get it out of the bay, but I was able to rev it a bit to get it going enough to get me home. I took my wife for a test drive to explain what I had experienced so she could explain it to Dan’s when she took it back in. The car died in an intersection and would not start again. I got the car home and looked to see if there was anything obvious happening. I noticed that there were some bolts missing on my fuel filter housing and the cover to the timing belt had been put back, but not clipped in. I called Dan’s to tell them the car died and was told that “it must be something else then and what kind of maintenance has been done to the car.” They didn’t offer any solutions other than bring the car back in. I got the car towed back to Dan’s at my expense and told them to keep me updated on what they found. The next call I got was to tell me the car was ready, and I would have to pay another $400 since they had to replace the Cam sensor. They never called to get authorization for the work or to inform me of additional costs not covered by warranty. After some arguing about why that wasn’t done during the initial visit, they removed 1 hour of labor to cover the cost of getting the car towed back to the shop bringing the cost down to about $290. I spoke with Dan who was really mad that they had to cover the cost of the tow since “there was no way they could have known the Cam sensor was bad because the car was running” and “we could just start replacing every sensor like they do at the dealership, but we try to save you money.” After some back and forth, I paid the bill so I could put this awful experience behind me. The car was running better this time but died again the next day. I will find another shop to do business with and so should you.

Jeovany Montano

★★★★★

a year ago

Took in my car to get the wheel baring and casing replaced. Was done quick and came out great. It was my first time at this shop after having multiple issues with Hans Wittler’s Automotive (Don’t recommend going to Hans) But this shop is honest with their work and great customer service. Will be a returning customer with any other issues on my car.

Mariah Monique

★★★★★

11 months ago

I will only take my Mercedes ML350 to Dans. They are a phenomenal local business who is fair in pricing and does solid trustworthy work. I have consistently experienced a quick turnaround. I highly recommend them for your specialty automotive needs.

Betty Costilla

★☆☆☆☆

Edited a year ago

My first time having my van worked on at this shop and will be my last. I Had my Mercedes Sprinter van serviced. Fuel filter replaced and cabin Air filter. I travel back and forth from Albuquerque to CA. When I went to put fill the DEF under the hood, I noticed the air filter was not replaced. When I got to California, my Sprinter was leaking fuel where the fuel filter is. Now I have to deal with this leak! Update: Repairs made. Damaged fuel line due to poor installment of fuel filter. Also had to rig the fuel filter top with a zip tie due to it being damaged during installment. I was charged for Cabin filter, oil change (oil filter) and fuel filter. Total $626.03. Dishonest and poor workmanship. I got charged for Cabin filter that was never replaced and damaged fuel line! I will be filing a complaint with NM Office of Attorney General. As you can see from the comments, they did not replaced the cabin filter but my invoice clearly states I did. With response I received it was very unprofessional.

Lee Peterson

★★★★★

a year ago

We were traveling and noticed a loose plastic cover under the car. I called and Keith answered. Moments later All was repaired and he even pointed out some issues we didn’t see before. Very transparent and fair. Got the piece fixed better than the manufacturer. They are out here serving up blessings! If your traveling and need a quick repair, don’t doubt, just call them.

James Dickey

★★★★★

7 months ago

These folks are the best. I rarely leave reviews however my experience with this shop has been so positive I have to share. Honest. Do what the say they'll do. Stand by there work like no one else I've taken my BMW to over the years.

Tony Fenn

★★★★★

a year ago

I needed to find someone I could trust to work on my Cayenne, as the dealership has become ridiculous, with how far out they can get you in and the cost. I can say without a doubt Dan’s Automotive is the place! They were able to quickly identify the issue and had it fixed within the same day! Fast, friendly service at a reasonable price, what more could you ask for? I will be coming here for all my Porsche needs in the future. Thank you!

Passion Egure

★★★★★

a month ago

I recently went to dans auto motive so I could get my Mercedes fixed and they did an amazing job Keith one of the mechanics was great with communication and great customer service overall my car is driving I highly recommend

William Brown

★★★★★

4 months ago

I was having transmission glitches with my Sprinter 2005 T1N. They fixed me up and got me back on the road to Texas. Keith was super knowledgeable and an All-Star at customer service. I would recommend these people to anyone.

Georgetta White

★☆☆☆☆

3 months ago

Took my car in to get the intake manifold fixed. It did not get fixed since several months of my check engine light continually coming on because it was not fixed properly. I’ve had to take it back several times and I end up in the same situation. Then I went in with a check engine light for low oil. They told me that I needed a new turbo which would’ve been $4000 check it for a second opinion it was not the turbo. It was an oil separator which didn’t even cost me a fraction so please continue to take your car here if you want to be ripped off and then they refuse to give me my money back for what I paid for the intake manifold so I can take it somewhere to get it properly fixed by people who are not trying to rip me off. What a terrible way to treat disabled veterans. all the receipts to back up everything I just claimed.

Victoria Woolley

★★★★★

5 months ago

Dan's Automotive did work on my daughter's VW Golf and I don't have words of how happy I am with their service! They are a stellar group of people that work their, they do great work, so much so that I am now taking my Honda Ridgeline in to have the timing belt and water pump replaced because it's due. When I called to inquire about price Keith was awesome on the phone and was able to give me an estimate with tax included for that work to be completed. Best shop in the state!

Paul Fore

★★★★★

4 months ago

Had a serious brake issue and Garrett dropped everything and got me in right away even though he was booked out 3 weeks. As usual they did a great job like they always have for me on and off for more than 35yrs! They're attentive to my needs and I couldn't recommend them more because of this and I don't have to worry about my issues never being taken care of to my satisfaction with these folks! That being said I'm a mechanic and have some incite as to who are the real pros in the business and that's why I choose to come here when needed.