Dean's Automotive Service Center

Ryan

★★★★★

3 weeks ago

Excellent Service. Picked up a bolt in our tire just around the corner and they were able to get us patched up and on our way for a very reasonable price. I can say I will be back...

nitanita

★★☆☆☆

9 months ago

I wanted to come here but when i tried to make an appointment the man on the phone just kept being sarcastic about the times i could come in. They aren't open on the weekends and they aren't open during lunch. They close at 5. You have to leave your car there. They don't have loaner cars. I just needed an oil change. But the guy kind of made fun of me for not wanting to spend the whole day at the shop waiting around or being able to drop the car off all day just for that. So i did end up going to jiffy lube but i have other things that i need to have done on the car. But the guy didn't seem interested in trying to make an appointment with me. I guess they don't need the business

Erin Brennan Flores

★★★★★

10 months ago

When I say that Dean saved my a$$, I mean it. I ferried up from Cordova to ship my car with a company based in Anchorage- there were specific rules about shipping and one was that the tank had to be at or below 1/4 tank- I assumed that the drive from Whittier Ferry terminal to Anchorage would deplete the tank more than it did.. but it didn't.. so, here I am, with MULTIPLE plans hanging on the verge of this car being accepted for shipment today and literally stuck. The shipping company suggested Dean's and even though it was my error and he never once judged or made me feel inferior-- instead, just the opposite, he had all his members ready for me on my drive there, had the garage ready and kindly and patiently calmed me down while they emptied the tank. If I wasn't moving to the Lower 48, I would be back for EVERYTHING I ever needed - do me a favor and support him for me. Thank you, Dean. I will never forget your kindness.

Paul Frankland

★★★★★

a year ago

Needed a new starter on my truck. They took me in the same day and had me out before close. The guys here were easy to deal with and very knowledgeable. Considering the labour prices in Alaska they definitely have a better rate and I would say they do better work then places that cost substantially more per hour. If you need car repairs I would deal with Dean's.

Bryce Hellman

★☆☆☆☆

8 months ago

I would never recommend this place. I had a horrible experience here. Dean called with a $2300 quote which I accepted only for him to call me a week later saying they had completed the work but that it’ll be $3000. They did some other work and added 30% onto the estimate without any communication. I would’ve declined the extra work and done the simpler things myself but dean himself decided to make the decision for me and expected me to pay for whatever they wanted to do. Please take your vehicle elsewhere.

Clayton Washburn

★★★★★

2 years ago

Another Auto Shop recommended me to Dean’s since they were so far booked out. I called and they were able to get me in the next morning. Very grateful for the quick turnaround. My car had been out of service for a week, but they were able to repair my power steering leak at a reasonable price. Thank you Dean and Team for the welcoming customer service and getting me back on the road in one day!

d adams

★★★★★

a year ago

Super great place. 32 ft RV, fit me in for tire replacement and alignment. One of the few places that can take large RV,'s. They allowed me to add an oil change and at a great price. Had me in and out in one day. Friendly and courteous staff. Highly recommend!

Paul Adams

★★★★★

a year ago

We had a problem with one of the wheel studs on our 5th wheel RV that looked serious and possibly difficult to repair. I showed up at Dean's shop when they opened on Monday morning. Despite having a lot of work on the go they agreed to look into our problem. It turned out to be less serious than I thought and we were back on the road before lunchtime. My thanks to Dean's Automotive and to Ed who did the work.

Evelin Kuyumdzhieva

★★★★★

4 years ago

Had a coolant leak on my Chevy Sonic. Brought it in to the shop in the morning, about an hour later I got a call from Dean. He was very nice, explained the problem and gave me a very reasonable estimate. In two hours my car was all ready to pick up and they charged me way less than the estimate! I’m very satisfied with the shop and will be bringing my vehicle back for any issues I might have! Thank you!

Constantina Landt

★★★★★

9 years ago

I'll always return to Deans Auto for service. It's exactly 2 hours 58 minutes from my location and worth the trip! Honest, reliable, fast service without the long list rhetoric that most places try to push on you. They will do exactly as requested and you don't have to worry when you leave the shop if the work was done properly or even at all, some shops are shady and greedy, absolutely not at Deans! I'll be driving up very soon for brand new snow tires, all four of em at wholesale price! I personally request Joseph W.A. Smith as the mechanic to do my work, he's ASE certified and knows his stuff! Friendly trustworthy service with a smile! He'll talk to you...not AT you. I highly recommend Deans Automotive for all you vehicle needs! I trust sending my daughters there and my daughter's are my treasures!

elizabeth McBride

★★★★★

5 years ago

I am thoroughly impressed. Over the past 40 years, I have taken my vehicles to various mechanics. My daughter mentioned Dean's to me. The quote was approximately $200.00 less than where I usually take my Subaru. The crew is very nice and friendly. They got my car in and out by lunchtime. My Subaru has a new home. Thank you

John Bouker JR.

★★★★★

6 years ago

Dean is very good and funny guy, he will provide you with very good and professional service. My vehicle has some major issues and they got it fixed up like brand new and for the right price. They will take care of you and not rip you off like other shops around anchorage. Thanks a lot Dean!

Thomas Nielsen

★★★★★

5 years ago

I brought my late 90's Chevrolet Astro to Dean for a much-needed tune-up, and also asked him to take a look at an issue I was having with the climate control system. The local GM dealer wanted a $500 deposit just to look at it, which was ridiculous, especially since I already had an idea of what was probably wrong. Dean listened to me explain the problem and told me his guys would try and fix it. The shop worked promptly and got me back on the road within a reasonable time, but the repair to the climate control system (there were some dry-rotted vacuum lines in the engine compartment) soon failed, because additional hoses needed replacement. Dean told me to bring the vehicle back and his guys replaced the additional hoses free of charge. Now, my vehicle runs like new. Dean's price for all the work was reasonable and comparable to what other local shops seem to charge. I would highly recommend this place, both for the quality of the work and the quality of the service. Thanks!

Sgt TokeABowl

★☆☆☆☆

a year ago

The owner of this place didn't have any respect for his customers. Told them how they need smile while talking with him and have complete eye contact. We didn't show any signs of disrespect. What the hell kind of place tells their customers to act a certain way and if they don't the owner won't even help them. This place has absolutely terrible customer service. I would rate no stars if it were possible

Hilla Fokkinga

★★★★★

a year ago

Thank you Dean and your mechanic Jesse for changing the starter on our RV. The starter was on borrowed time and Dean made sure we got on the road safe back to Alberta Canada. Thank you from Caroline, Jacob and Hille

Kelli Cherrier

★★★★★

9 years ago

Dean, the owner, is behind the desk everyday backing up all the work done at his shop. This shop is always very honest and professional about what my car needs. They explain what needs to be done and They back up their work. I would highly recommend Deans Automotive. Thank you Dean for keeping my car in tip top shape!!

Amanda H

★★★☆☆

3 years ago

Incredibly nice conversation but abruptly denied business. Ultimately Dean turned down a simple oil change and transmission fluid/filter change on a 2016 GMC Truck based on what seemed like the course of two questions asked (oil and filter brand options) by the owner. This should be a simple step in selecting a business to perform work of any type for any customer: answer questions about the products and services offered. A real life concern was given when an example of transmission fluid was used that "did not agree" with the sub zero temperatures this vehicle will see in interior Alaska. Dean explained their first choice was Napa products, which is completely understandable and my top aftermarket choice as well (but had asked about genuine factory parts availability). Again, all pertinent questions that SHOULD be asked, and tolerated. He listened, but said, "Hey, I'm going to pass on your vehicle; have a nice day, bye" and hung up abruptly before I could as why. Why?