Professional Automotive

Jennifer LaFramboise

★★★★★

2 years ago

Exceptionally professional, on time and no surprises. Thank you Mike , Don , and all the crew for your quality of work. I have had service on multiple vehicles and they are always honest and trustworthy!!

Jennifer Johnson

★☆☆☆☆

2 years ago

I called to get a quote for fixing my truck and was left on hold for 10 minutes. The only thing said to me was "could you please hold" then never heard anything back which is kind of disrespectful. Even when you're busy at least come back and say something.

Mafoa Mikaele

★☆☆☆☆

Edited 3 years ago

Had a cranking noise when i turn the wheel, Don said it was the cv axle making that noise then gave me a quote, called me next day saying the hub bearing?? cracked so they added more to my bill. Besides all the hard work and effort they put in on the truck, I still have that grinding noise when i turn the wheel. called back a couple days later to explain it still there, said to bring in next week to check, I already wasted a grand for not having that noise removed. Pretty sure they pick and choose who they REALLY wanna help. A $1,000 work when I could’ve just put more steering fluid and the sound would be gone for $10 bucks. Would’ve saved me A LOT of money. Even my coworker warned me, yet I fell for the name and it was the closest to my job. NEVER AGAIN! If I could give them no stars I would but I can’t lol shady company

aliceinalaska

★☆☆☆☆

Edited 2 years ago

Whatever you do do not I repeat do not use Professional Automotive! They put in an alternator that burned out my battery so I had to get a new battery, they said it's not the alternator. I took it to another mechanic who said it is the alternator when I called Professional Automotive back to tell them it indeed was a bad alternator , Mike the owner was extremely condescending ..he said it's not so we're not going to look at your car ! Their work is supposed to be under a year warranty that they didn't honor . So another mechanic put in an alternator. That one also failed. So then I finally bit the bullet and took it to Nissan and guess what they said..it's your alternator.so now having a third one put in.8000 dollars and 5 months later because Professional Automotive wouldn't back.up their 1 year warranty!! Thieves!! Now I'm hearing similar stories from other Alaskan who had the same thing happen to them!! Beware!!!!

Ilsa

★★★☆☆

4 years ago

Took my truck in originally thinking it was the brake shield from the that were coming from the front end. I was told it was the torn boot. Grease is leaking, etc. so it was replaced. Got the truck, and within a couple weeks, the noise was back. I took it back, and now im told its the brake shield. He said it got bent and full of snow pack, but its fixed. On the way home that night, nope, its still doing it, so lets try this again. He calls and said maybe its the wheel bearings. ( You would think when they replaced the boots and had that all open 2 days ago.... they would have noticed then... ) But I said go ahead and check. Calls next morning tells me the sound is gone, and it was the bearings. I barely get a mile away from their shop, and its not. Kind of feel like this last visit was a joke... Charged a little more than my quote, but whatever. I called a different shop that same day. He got the truck in & up on the rack, we checked out the work that was done here, and its clear it was done. I can tell the boots needed replaced with the oil that was all over underneath. But it was clear as day that it was the T-case that needed replaced. I'm sure we all have different experience's, but I would never go again.

Jon S

★★★★★

5 years ago

Good Service, good price, good speed, friendly. Only complaint is they didn't ask me what kind of headlights I wanted and just installed the lower brightness ones. Im assuming they were trying to save me money and I am difficult to reach by phone. So maybe they intended to ask but didn't want to make me wait.

Kat Olson

★★★★★

7 years ago

I have been going to Professional Automotive for about 10 years. They are the only ones I trust to do engine or brake work on my car. What I appreciate the most is not just that they do good work, but also that they are honest. I have taken my car to them before thinking it needed new brakes, but in fact it only needed brake fluid, and they assured me that since I don't drive it everyday the noise that I get is from it just sitting idle, not because anything is wrong. It is nice to have honest gentlemen treat a woman with respect and not try to take advantage of them like other shops do. If you want an honest mechanic, you will find them here. Thanks, Professional! You definitely live up to your name!

Scott V

★★★★★

2 years ago

Good people and good service. I went for minor issue that of course turned into a major. The folks there were very up front about expectations, time frame, and of course cost. I was treated fairly and respectfully. They are very busy so call ahead, but I would rather go to the guy that is too busy than too slow!

Robert Carmichael

★★★★★

7 years ago

Absolutely excellent service! They have the ability to diagnose problems, determine available solutions, and provide time and cost estimates for me. They can explain the repair process and answer technical questions in a language that I can understand. Once the repair option has been chosen, they are quick to complete the work and keep me informed of the status of the work. When the work is done, the vehicle is returned in a clean condition. The shop is neat and clean and the staff are very pleasant. I could not ask for any better service. Thanks!!!

Jeff Jasper

★★★★★

7 years ago

Brought my truck in for service, the estimate was fair. They called to discuss other potential repairs prior to doing anything. The work was completed as asked, the bill was close to the original estimate. They honored the first time customer discount mentioned on their web page. I will bring my truck back for regularly scheduled maintenance and repairs. I am satisfied with the service.

Tony N

★★★★★

3 years ago

Price is average (high). No negative feedback. They fixed my brake problem. I may have been upsold on replacing all my brake parts for $1800, but at least they'll be good for years. They also quoted me $550 to replace a power steering line which I did myself with a $50 part and 3 hrs labor - which lines up with shop rates I guess.

Tony

★★★☆☆

a year ago

Mixed feelings. I got bad brake caliper parts I think, but they also have demonstrated less than 5-star work. 2 years ago, they did all my brakes (rotors, calipers, pads, drums) cause 1 front and back brake were siezing. Now in 2024, 2 years later, both my front calipers have gone bad. Now I've replaced them myself. I've also noticed there is a little poor worksmaship. 1) that a bolt was snapped in the front left brake line retainer clip, and they zip-tied my brake line to the spindle, instead of fixing it. 2) they put 2 different styles of brake rotors on my 2 front wheels!? What the heck! They upsold me to replace ALL brake components on all wheels to "ensure even braking pressure", but installed 2 different rotors? Look at the pics. I called them, and asked if they would replace the siezing calipers under warranty - no is the answer. Their warranty is about 1 year, and 10,000 miles. So I would be paying for them twice in 2 years to do the same job. No thanks. In summary, if you have an idea of what your vehicle needs, I'd just do it myself. And Autozone has Limited Lifetime Warranty on their parts. At least if you go through Autozone, you can get a free replacement.

Abby Brandt

★★★★★

a year ago

Mike and the Professional Automotive team were exceptional in addressing my car's issues. Their communication was top-notch, and they were thorough in their work. I highly recommend!

Wishes On wishes

★★★★★

a year ago

Wonderful place to have automotive needs taken care of. They where very knowledgeable and didn't talk down to me like men often do when talking about vehicle issues. I'm not the average female and know my car stuff though. Very professional and knowledgeable. Got my truck in and once they diagnosed my issues called to verify work and got right to work had my truck on the road in no time and the old girl is running so much better with her new shoes.

Paul

★★★★★

4 months ago

Took our service van in for a lost power issue. Van was fixed and back on the road in just a few hours. Your service is FANTASTIC! Thank you!

Faren C

★★★★★

3 months ago

Best mechanic in anchorage! I took my car there for years until I moved, and I miss them. They’re fast and they don’t rip you off

lynn clement

★★★★★

3 months ago

Routine maintenance Professional automotive is always very helpful and professional with my car. We will be driving the ALCan and need a tire jack for car and Don found the model # needed for my car and suggestion on where to find it as well! They also always listen to my concerns as well!