Google Reviews
Aracely Mata
★
☆☆☆☆
a month ago
I have had horrible experiences with this company! I have called for several months and have not heard back. They did Hail “repair” on my car this last year and to say the least the hood is a completely different color from what it was before, it’s peeling and there’s still hail damage on the chrome parts of my car that they were supposed to fix. Mind you, they took my car back about 2-3 times because the first time they painted my car it chipped off and the second time they took it back they painted it a different color. I am disappointed because they are not reaching out to me. Or even answering my calls. I may have to take legal action at this point.
reid niamatali
★★★★★
7 months ago
Fast, friendly, affordable service, plus going the extra for my personal needs. I’d recommend Denver Family Dent to everyone looking for PDR and Traditional dent work on their vehicles!! Their work is flawless!!
Daniel Gustafson
★★★★
☆
Edited a year ago
The most disappointing experience ever when using Denver Family Dent following the nearly five-month repair of my vehicle. Upon receiving it, I found multiple issues that were not addressed, including: Incomplete Hood Repair: While the hood was replaced, the cracks in the hood scoop vents were not fixed, and the damaged vents were not replaced as promised. Damaged Passenger Window: A large crack appeared in the passenger side window, which I was told occurred during the repair process. Improperly Installed Components: The sun visors were installed upside down and on the wrong sides, and essential parts such as clothing hooks and airbag indicators were missing. When brought up, the response was that the technician was in a hurry, which reflects a nonchalant attitude toward the quality of work. This lack of attention to detail is concerning, especially after a repair process that lasted nearly five months. It raises serious doubts about their commitment to ensuring the vehicle is properly repaired, even under extended timelines. Removed Roof Plastic Molding: Never installed, roof is now without molding side rails. Poor Paint Repair: The driver-side rear door paint was already showing signs of bubbling. The "shop" had full knowledge of my lease end and relocation, yet the repair process was marred by poor communication and a lack of follow-up, with no updates or responses to several inquiries. Despite multiple attempts on my part to address these concerns, they were never resolved, and I am now seeking legal advice. A key concern is that Denver Family Dent is not BBB accredited, which makes it even more important for potential customers to be cautious when considering this shop for vehicle repairs, as I was unable to file a complaint with the BBB UPDATE: 13 Feb 2025 Ralph has been in contact with me and informed me of all the staff changes they made. They switched production managers and sent me 250$ as promised. Additionally, Ralph shipped the new Window, plastic hood scoops and roof molding to my nearby dealership to right any wrongs that the previous production manager made. The amount of communication/transparency that Ralph has provided has been very comforting. I would trust this company again to fix my vehicle in the future (with their current team) because of how willing they were to own up to their mistakes and make it right.
Lincoln Meyers
★★★★★
a year ago
Ralph and Bobbi at DFD did an amazing job! They were professional, highly communicative and extremely easy to work with. All the hail damage was fixed on my F150 faster than I anticipated and looks as good as when I bought it new. I will definitely be referring all my friends and family to DFD in the future.
Sandy Jones
★★★★
☆
Edited a year ago
I wish I could give Denver Family Dent more stars but my experience was so bad I just can’t. They took my car in July to repair hail damage and a large scrape to the rear door and panel on the passenger side. After four weeks with no communication from Bobbi or Eli, I called to see when my repairs would be finished. Bobbi wouldn’t give me an answer but she said the wait would be worth it because my car would look new. Four more weeks later they finally delivered my car and the paint on the rear passenger side door didn’t match the rest of the car. I called Eli to find out why and he got defensive and said someone had painted my car a shade of grey four times too dark (that never happened). Then he said insurance would never pay him to match that paint color. (It’s standard Toyota grey). I texted Bobbi several times after this to further complain and she wouldn’t answer my texts. Ft Collins has many body shops run by people with integrity. DFD is not one of them. UPDATE: 11/24 - DFD agreed to match the paint on the repaired door and quarter panel of my car and it looks great. The job was completed within two weeks and the car was thoroughly detailed before it was returned. Their communication was also efficient. I'm very happy with the results.
Gordon Polley
★★★★★
6 months ago
Denver Family Dent made my whole process so easy!! They did an amazing job, my truck looks brand new. They also had my windshield replaced and everything came out perfect!!! Thank you so much to everyone that helped out!!
Theodore Woods
★★★★★
a year ago
From the very start, Michael Harper was eager to get my vehicle in for hail damage repair. Bobbi, Ralph and the gang were on point with status updates - considering the damages sustained, the turnaround on this task was pretty damn impressive! I couldn’t think of anywhere else I’d rather go to have body repair than these folks here! Miss Ruby is home and I’m ecstatic! Huge thanks to everyone involved in the process!
Kelsie Selch D'Aurelio
★★★★★
7 months ago
Would recommend! Bobbi is so helpful and easy to talk to and made the whole experience a BREEZE for me. She answered so many insurance questions and just made it all so easy. I value great communication when getting anything done on my car and Bobbi was on it throughout the whole process. My car looks new!
Dominic Lipari
★★★★★
a year ago
I do not wish hail damage upon anyone, but if you want it resolved quickly, painlessly, and professionally - I recommend Denver Family Dent! Excellent communication from start to finish. Bobbi consistently provided updates and responded to all of my messages. Ralph was a pleasure to work with as well - picking up and dropping my truck off - and detailing it before returning. In addition to the friendly and comforting service, the results were just as great - feels like I have a new truck again! Thanks again!!
Michael Garcia
★★★★★
7 months ago
These guys are the real deal, they got our claim filed. Coordinated our rental, kept us updated. And gave us the highest quality form of repair on our hail damage, all for 0 out of pocket!! Highly recommend.
Francisco Arteaga
★★★★★
7 months ago
Denver Family Dent located in Colorado springs has an amazing team. They conducted a swift assessment of damage. They articulated the entire process from start to finish. Handled all aspects of insurance claim. They did exactly what they committed too. My car looks brand new after they completed the work.best team ever.
Oscar Blanquin
★★★★★
7 months ago
What a great experience here over at Denver Family Dent!! Thank you so much Joseph for your dedicated service to the shop and your customers, you guys treated us like a true family member ! I will definitely come back if I ever need your services. For anyone out there trying to get your repairs done - please do not look anywhere else!! This is the shop you should go to!
Rich Lau
★★★★★
8 months ago
Thanks to Marc and Bobbi at Denver Family Dent for restoring my daughter’s Honda. I was resigned to not getting the hail damage repaired because of the hassle of dealing with the process, but they made everything so hassle free and professional that I had to write a note to say thanks for everything. Also, I am a Veteran and I like to support other Veteran owned businesses, and this shop really came through for me and my family.
Keymani “K-Money” Johnson
★★★★★
6 months ago
Brian was great to work with. My first time dealing with hail damage and they made it super easy and handled the whole process with my insurance. 10/10
Justin Pelletier
★★
☆☆☆
a year ago
Though they did a decent job with my hail damage, they caused additional damage to my vehicle. The damage was minor, but it was not there when I delivered my vehicle to them and having difficulty with most car care establishments I have video proof of it. I pointed it out to them and they agreed it was not there when I gave it to them. They said they would repair it but were changing paint systems in a few weeks and wanted to wait until then. I agreed to wait and called them in a month or so when I did not hear from them. No answer, no response. I called a couple of weeks later and same story. I called one more time and still no response. At this point I have given up. On top of the damage that occurred while in their possession I am finding that my window mouldings are popping off! I would NOT recommend this place to anyone. Another company giving auto repair a bad name.
Nathan McGuffin
★★★★★
6 months ago
I highly recommend working with Brian and his team over at Denver Family Dent! They did a fantastic job on my car and I will definitely use them in the future if I get caught in another storm!
Genius Brain
★★★★★
7 months ago
Denver Family Dent Workshop - Auto body shop in Colorado Springs is gr8 & does a wonderful 👏 job for all it's Customer's & I personally know the Owner (Mr. Joseph Adkins) & he & his Team are very thorough, detailed & professional with exceptional quality standards & services & they use the best products for Repair & what a piece of mind for your Personal Vehicle. Wish there were more than 5 Stars 🌟 I can give this Company, best rgds., Shabbir Jamnagerwalla aka Simba 🦁
Bubba Dorn
★★★★★
7 months ago
As a former employee at the Fort Collins location, I can tell you one thing: Joseph, Ralph, Bobbie and crew are dead set on doing things correctly and above board. Following the order sheet to a Tee and doing the best to get a satisfied customer were top priority to those folks, and when hiccups or setbacks happened, communication and straightforward talking with the customer was the only way to do things.
Lizzie Caro
★
☆☆☆☆
a year ago
Do not do business with this company. They took months in getting my car fixed because they did not have an "appointment" at the time but somehow got a check from our insurance that we didn't sign at all. They signed off my car as totaled but has not returned the money back. I have called this company many times including my dad and even my insurance has called the company, and they will not return the phone calls. We have gone personally to the business and their excuse that the money has not been returned (after the secretary told us it would be there by the end of the week, its been more than a month now) is that the boss is in vacation. Do not do business with them they are scammers. Save your money and go somewhere else.
Dylan R
★★★★★
a year ago
Recently purchased a 24 Ford Maverick, 2 days later it was taken out by hail in Fountain, CO! Thankfully Don Maxim was able to take care of my needs by getting the vehicle in and out of the shop within 2 weeks, including retrieving the vehicle from my house and dropping off a loaner for me to use. Everyone else said that the aluminum panels would need to be replaced, but the guys at Denver Family Dent are talented and skilled enough to pull those dents out without replacing anything! Between communication, ease, and of course results, I couldn't think of anywhere else to take my vehicle for body work! Tell 'em Dylan sent ya!
