Fort Collins Dodge Chrysler Ram Truck And Fleet Service Center

Brian Selke

★★★★★

5 years ago

We're new to the area. We were looking for a place to have a PM done on our truck size motorhome. These guys did a great job taking care of us!! They got the motorhome in quickly, took care of all of it's needs, and got it back to us, in just a couple of days! Jessie was very welcoming, professional, and helpful in managing the paperwork, and repairs.

Dick Samson

★★★★★

7 years ago

I appreciate Jesse's prompt communication re status, his courteousness, and his professional demeanor. Of course, the workmanship has always been exceptional too. I've used them for various issues (none of their fault) and will continue to use them as needed. The customer service lounge area doesn't compare to the "car" service lounge but wouldn't keep me from patronizing them.

Kevin Hedstrom

★★★☆☆

a year ago

I brought my truck in for some warranty work so I thought I should get the oil changed while it was in. When I asked what they charged i was given a price so I told them to go ahead and get it done. After the work was completed I proceded to pay and was informed that there was an extra 30 dollar SHOP FEE, added to the bill. They told me they charge everyone a 30 dollar fee. I asked them what was the shop fee for and was told it was for miscellaneous stuff like rags, nuts, bolts, etc etc that they might need. Kind of excessive if you ask me. To hide such a fee and not be strait forward does not seem honest to me. Sneaking in a extra charge is wrong in my opinion. Nothing was mentioned up front. I figured charging over 120 bucks for an oil change on a hemi was covering a shop fee, where else would you change the oil? In the parking lot?

Edward Archuleta

★★★★★

8 years ago

Jesse and his guys have been extremely easy to work with. We have a small fleet of work trucks that they take of. Jesse understands that we can't be without the trucks for long so they get them in and out quickly. They are always friendly and ready to resolve any issues I have with my vehicles!!!

Ben Pingilley

★★★★★

5 years ago

We’ve taken our converted Ram Promaster to several dealers and have always had the best experiences with Jesse and his crew. Jesse is really informative and always keeps us updated. We travel full time across the country and when we’re in the area, we always bring our van here to get serviced because they’re very professional and they get us back on the road quickly.

Ali Dehry

★☆☆☆☆

a year ago

Contacted the store on Saturday and spoke to Juan. I made a deal to purchase a truck. I submitted a credit application and made the 1 hr and 20 minute drive from the Parker area to trade in my truck and buy the vehicle. When I arrived at the Ram store I was told Juan was not there and the new truck I was purchasing was at the Jeep store where Juan worked. I was not aware of this. We started walking the lot comparing the few Ram trucks they had in person. One of their sales persons was uncomfortably close to us following my wife and two children. We went ahead and made just got back in my vehicle and drove to the Jeep store. Upon arrival at the jeep store we found Juan. We took the Ram truck for a test drive and we found a lot of the safety features and tech to be missing in a truck that has an MSRP of $87k. My wife and I decided this isn't the truck for us. However we were willing to buy another truck from them if they can trade another dealer for the exact spec truck as they had shared with us as a possibility. It was a little after 7 and we went ahead and went home. The next day on Sunday I texted Juan and was agreeable to proceed forward. On Monday he texted me and we communicated all morning until a little after 1pm. We made a deal to purchase a truck with the same exact spec we were seeking as they were trading another dealer. I felt if I worked with this dealer already and they had ran my credit and was I already approved there was no need to go somewhere else and take hard credit hits by running my credit. I care about my score and take it very seriously as I'm over 800. I was not able to reach Juan any longer. I called and texted. At one point he answered and said he would call me back and no response. I called the store and would only get his voicemail. I called to speak with the manager "Nick" and only get his voicemail. No calls returned. Another thing to point out I felt they were playing with the interest rates. Providing interest rates over 8% and then when we had an issue with the rate they lowered it into the 6%. The sales guy ended up making a comment the finance guy was getting burned because he's not making money on the rate. Furthermore Juan was not providing a complete buyers order with all the figures and when he did provide it the vehicle information was wrong. I started to feel a lack of transparency. As of now the salesperson has ghosted me and the time I put into this has been wasted. I'm not one to write bad reviews however this is an egregious and complete disregard for customer service. I can under stand if some circumstance changed and they were not able to get the deal done. If they communicated it then we would have moved on but false promises and ignoring the customer to get out of it is no way to treat nay customer. Currently I'm still on the hunt for the vehicle I want. If anything changes or if the dealership reaches out I will update this review. Buyer Beware.

Trisha Dean

★★★★★

6 years ago

On a cross country trip our 2017 Dodge Ram showed a “perform service” light. We had it serviced 9 days before our trip so we were concerned. We were stopping in Fort Collins for the night so I called the Dodge dealership and they transferred me here where I spoke to Jennifer and then Jesse. They were so accommodating and helpful! Turns out the dealership who performed our service overfilled the oil and the crank case filter was saturated with oil. Jesse and his team worked their magic (replaced the filter and drained some of our oil) and we were back on the road within a couple of hours. I can’t say thank you enough for being so courteous and helpful. They went above and beyond and their customer service was outstanding!

Michelle Hayes

★★★★★

5 years ago

Jesse is absolutely fantastic to work with! He listens to the customer, he communicates through the process and he is very punctual and honest. I have dealt with several Ram dealerships and they cannot touch Jesse or his team for service. I come down from Wyoming and will only take my truck to Jesse!

Ellie Carlson

★★★★★

Edited 4 years ago

AMAZING experience with this shop! I put a ton of miles on my converted Ram Promaster for business and am so grateful to have found Jesse and his team to keep it in great shape with regular service visits. As a manager, Jesse goes far above and beyond my expectations for customer service - he is friendly, knowledgeable, humble, easy to communicate with, and fully recognizes the impact that having a vehicle in the shop affects his customers' lives and butterfly effect throughout this community. I am not at all mechanically inclined and have absolute peace of mind knowing my rig is in top shape before each trip from THE BEST hands at Fort Collins Truck and Fleet services. 9/7/21 P.S. Did I mention this team is AMAZING?? During a routine service check, they noticed a radiator leak and were able to take care of it on the spot same day so I could send my Promaster out on a trip this afternoon as scheduled! Their attention to detail and dedication to keeping customers safe on the road is why I keep coming here & recommending it to everyone. THANK YOU Jesse & crew!!

Curt Collar

★★★★★

7 years ago

I had visited Fort Collins Truck and Fleet Service before and was always pleased with the service level and customer care. I saw no reason to go anywhere else so had my Laramie Longhorn 3500 in this week for a check up and routine scheduled service. Bottom line is that the level of care was once again top notch. My service tech Ted performed an extensive warranted service and flawlessly executed it and took the time to thoroughly explain the job before and after. This work was discovered during a routine service call and the proactive knowledge saved me thousands of dollars because it was caught while still under warranty. Finally, the General Manager Jesse kept me updated on the service work as well, completed the work on time and now I have a perfectly running truck. On a side note, I have been a small business owner all my life and the dedication and care Jesse showed toward me (and I understand shows regularly to everyone after speaking with associates) is hard to find these days and I only wish I could have had someone with this dedication years past. This attitude also seems to be present among all that work for Jesse and there is a genuine respect for him. If you need RAM service, do not think twice or go anywhere else. Curt C.

Gwenn Correll

★☆☆☆☆

2 years ago

Worst experience ever having work done on any vehicle I've owned in my lifetime in multiple states. Literally took months and several repeat intakes to deal with a recall issue on my Sprinter RV. Jesse is a smooth talker and comes off like an attentive caring person, (in fact he'll tell you so) but can clearly smile and lie to your face. Months later I'm still waiting for the release paperwork he promised would come in a couple days, so I know what work was completed. Repeated messages and texts with no results. Just like calls to see where they were with the work in the months they had it. Ridiculous and unprofessional.

Nathan Jestes

★★★★★

5 years ago

Jesse is unbelievable... best customer service, hands down, that I’ve ever ran across in any business/industry. I travel for a living and rely heavily on my vehicle for my job. Twice I happened to break down in northern Colorado. Jesse got me in and out on both occasions and took great care of me and my vehicle. Other dealerships could careless on my urgent situation but Jesse did and got me back on the road with no delay. Highly recommend Jesse and his crew for any repairs and service needed. Thank you for all you’ve done!

Derek Anderson

★★★★★

a year ago

The team here was incredible! We had scheduled to come in to have an oil change, a recall, a dashboard going out, and the most important to us was that our coolant was leaking. When we dropped off the night before, we talked with Devan about all of our issues more in depth, and he was incredibly attentive. He took notes as we were sharing with him and told us he would follow up. The next day, he kept us in the loop on the issues and shared an honest update. I appreciate someone not just sugar coating, but he shared the news professionally and with sincererity in his voice that they were trying and wanted us back on the road as soon as possible. The issue with our coolant lines was that because it was a class B rv van on a ram promaster chasis, the lines that the rv company installed were giving out. They were able to update everything in a day and a half. Thank you all so much for taking such great care of us and a huge shout out to Devan for constantly updating us and being an overall great person!

Tim Reynolds

★★★★★

2 years ago

I have been helped by the mechanics here many times over the years, all the way from having routine inspections to building an entirely new engine for me. Their work and service is absolutely excellent. Nothing they have touched has ever had an issue after seeing them, and they have helped me out of many tight spots. Jesse and his crew are superb, and they will have my business for as long as I live in the area

Anna Covelli

★★★★★

2 years ago

Long overdue review as Jesse and his team has been helping me with 3 different vehicles over the course of 10 years now… I have made the mistake of going elsewhere twice and quickly return each time, even when we were living 2 hours away. This shop has always been accurate, honest, caring and efficient. It is so value to find someone you can trust working on your vehicle for all things big and small!

Norm

★★★★★

5 years ago

Jesse is the man!! It's like having a primary physician who actually cares, but for your truck. Jesse and his team have kept me running with little to no downtime for years. Great and professional communication, turnaround and workmanship. I'm moving 3 hours away and will still be using Jesse and his crew as my service team.

David Burton

★★★★★

2 years ago

I have certain people at this company I can go to with my truck. I have bought 2 vehicles from this car lot a 2012 dodge 2500 crew cab and also a 2018 dodge cummins 2500 crew cab. I love them both. First 1 had some issues, but nothing dodge didn't get taken care of. Plus bought the after market warranty and it came in handy with a new motor covered! Thank you dodge for fighting the company on that 1 and getting it taken care of. My second truck is amazing as they took care of warranty work. Always buy the after market warranties!!! If it's used. They can't tell the future on used vehicles they do a really good job at getting them ready to go out! I know the mechanics personally. Great set of guys , very honest and go the extra mile. Jensen is the best and his partner next to him. Anyway definitely recommend these guys for vehicles and trust worthy customer service.