Discount Tire

Catina Piliaris

★★★★★

3 months ago

I worked with JC and he was extremely helpful. In anticipation of an 8+ hour drive after Christmas that will take me over multiple mountain passes, I wanted to replace the tires that were on my Tahoe when I purchased it. I came to the store looking to purchase a set of Michelin Defenders as we’ve used them on another vehicle, but after hearing my intended use, JC asked if I had considered the Michelin Crossclimate2 tires. I hadn’t heard of them so he explained why they’d be a better fit for my needs and I agreed to purchase those instead. I appreciated JC’s professionalism, knowledge of the tires, and the fact that he listened to my needs and made suggestions based on what I had communicated. While the Crossclimate2 tires were slightly more expensive, I knew he wasn’t trying to upsell me, but was working to make sure I had the tires that would meet my expectations. JC told me they could install them right away if I was able to wait, and that it would take about an hour. It only took slightly over an hour and I was back on the road with tires that have been performing incredibly well so far. This was my first trip to a Discount Tire store, and I will absolutely return to work with JC again!

Noelle McQueen

★★★★★

3 weeks ago

Kaleb was the BEST we’ve ever gone to. He truly gave us the best deal and best care I’ve ever had at a tire shop. Give the guy a raise if you’re as cool as Kaleb

T C

★☆☆☆☆

2 months ago

I have been going to this location for many years. Had very good experience in the past. Staff changes every time Im there. Brought in my new car to remove run flat tires where I did not like how they rode. Ordered new tires to replace them. First the person asked how many miles on my car and I said 1533mi. I had several requests and one of them is to take care of my new Black wheels. After the install, there were tool marks, scuffs, and some scratches to them. If they would only treat wheels as if they were theirs. I watched one tech prying on the bead with that metal bar that was against the paint of the wheel. They really need to do something to prevent these tool marks on painted wheels. After I left, I looked at my receipt and notice 15333 mi was documented. Had to go back to get that corrected. This experience, not so great as in the past. I didn't report my findings when I got home to look at the wheels, but it would be a waste of time. These folks are suppose to be pros at this and they need to take more care when handling wheels. Ordering the tires days before matching the price of a competitor was very good.

Cyoungx1 C

★★★★★

5 months ago

Love these guys. I called for a tire rotation appointment (free with purchase of tires) and they were so professional and courteous. When I went in for the rotation, they noticed a nail embedded in the front tire—another free service to remove and repair the tire. The office was quite busy when I was there but each of the counter reps were just as professional and courteous in person as on the phone. Highly recommend.

Samantha Overturf

★★★★★

4 months ago

JP and JC are excellent. They were both very understanding of my budget and found the perfect solution that fit well within it! When I had a leaky patch and a nail in my tire, JP replaced it and gave me an excellent quote for the other 3. I came back in a month and JC still had the quote in the system and fulfilled my order within an hour! I highly recommend this location, the team is fast, reliable and great to work with!

Coby Cook

★★★★★

4 months ago

I've never been let down at the highlands Discount Tire and they proved their elite customer service again today. I walked in just after 3:30 pm not paying attention that they closed at 5 and the lot was packed. They let me leave my car there for a free plug to patch a screw that had punctured the tire through the tree. They didn't pull my car in to start the fix until 5:22pm. We'll after close. They ended up not being able to fix it... my fault, but got it replaced and I was on my way. This place is great and as long as their service level stays where it's at, or I move, I'll not go anywhere else for my tires.

duy truong

★★★★★

3 months ago

This location is AWESOME. My Tesla had a defective Foam separation from Michelin tire with only 17,000 miles. Sales associate Daniel helped me file warranty even when I did not get the Michelin from Discount Tire. He was very tentative, listened to my concerned of vibrations of steering wheel and helped me through out processed. I revieved 2 brand new Michelin tires with big discount off from Michelin manufacture. Will definitely come back here again. All the tech who worked on removing n installing was great and careful with things they do. GOOD SERVICE OVERALL 10 stars from me.

M T

★★★★★

6 months ago

Awesome job!!! Not sure what some of these bad reviews are about but I can assure you these guys were fast and organized!!! Look I did everything online and paid online. They didn’t have my tire in and I called to see what time I could get in… if anything earlier Carlos said 11:30 am the tires will be delivered and I asked for a 12 pm appointment… guess what Carlos calls this morning and said tires are already delivered and I could come in sooner if I’d like. Got there at 9:45 and was out by 10:10. Daniel was awesome and took good care of me as well. If you want speedy great service this is the tire shop to go to. The only thing I’m confused about is no receipts??? Or is that because I did it online? Not sure… but no matter I’m sure the tires are in their system.

Emma Eng

★★★★★

2 months ago

Christian was outside doing my tires air check when it was freezing outside. Even though it was rough conditions, he had such an amazing attitude and such a positive personality, overall such great customer service. Even when he was pumping my tires someone came up to complain to him and he was very respectful and professional. Such a great experience here, thanks to Christian!

Tim Browning

★★★★★

2 months ago

Whole store rocks. Came in on a busy Monday night without an appointment and the whole team was locked in and rolling. The store is small and can get busy, but the team moves fast and the manager Alden asked me and my wife how the online tire purchase went, thanked us personally, and made sure we were happy. A+++. Will be back!

Craig Farrell

★★★★★

Edited 5 months ago

I originally went to this location for one front tire. Diego really knew his stuff and got me checked in quickly. The tire I need had to be ordered from another store, so I made an appointment for the next business day. Leon helped this go around, and even tho there was a small mix-up getting my tires, I was so pleased by their professionalism and knowledge, by the end of the day, I bought two, and promised to return for new rear tires as soon as I need them! (Probably not the easiest install of the day, either. Pretty low profile.) Great job guys, keep up the excellent work! Up date! I went back today for the two rear tires, (it has been a while). Diego was still there, continuing to do an outstanding job! The shop crew was fast and efficient, and took great care of my car. They had it in and out in less than an hour! Fantastic experience twice in a row! Thanks guys, keep up the great work!

Gabi R

★★★★★

4 months ago

Truley the best!! Kaleb did such an amazing and efficient job figuring out what the issue was and got my tires fixed in less than under an hour! Definatly the busiest store I visited but he still took the time to connect with every customer that came into the store!! Will be coming back to get my tire needs taken care of by Kaleb. An expert in his craft!

Pancakes !

★☆☆☆☆

3 weeks ago

Set an appointment to get four tires. Drove an hour to be told they didn’t have them. Massive waste of time. Don’t advertise products and services that you cannot provide; it really is that simple.

Christie Juárez

★★★★★

3 months ago

They did a great job! Super fast, we got all four tires changed in under an hour. Alignment seems to be great so far. They were friendly and accommodating.

D H

★★☆☆☆

5 months ago

I scheduled an appointment for 11:45, but still had to wait over an hour and a half to get my car back. I’m not sure what the point of having an appointment is if there’s such a long wait. When they finally returned my car, I was told my tire cap was already broken and that it would just fall off if they tried to put it back on. That’s strange because the tire cap was perfectly fine before I brought my car in. Now I’m expected to replace something that was damaged during my visit? That’s really disappointing and doesn’t feel right.

Dominick Barnett

★☆☆☆☆

Edited 4 months ago

Never had a bad experience at discount tire before Monday I ordered tires online with the help of a staff member Wednesday was the appointment dropped of at 8am got a call at 9am it was done I get there and notice they had 29.5” tires online my lifted tundra (I ordered 35s) they told me it was my fault even though they helped me pick the tires and told me my new tires that I now came out of pocket more money for would be here by 11 12 at the latest so at 1230 I showed back up where they informed me they still have to drive to Bellevue to get them so now I’ve sat in the lobby for two hours the guy just returned with my tires at 2:15 and I am still sitting here and my truck has not moved also I ordered wiper blades which were also not replaced when they tried to return the vehicle to me. Update now a few days later, I am driving my truck and it starts making a horrible noise and I noticed that they Did not tighten down my driver side front tire I had to do that and then I noticed every wheel is missing one love what the hell discount tire get it together

alex serkin

★☆☆☆☆

3 months ago

I had my tires rebalanced at this Discount Tire. Here’s what happened: 1. They couldn’t remove all the tires and actually broke some of the screws, so I had to go to another shop to fix the mess they made and pay extra for it. 2. Because of that, not all of the tires were rebalanced. 3. They lost two valve caps, so I had to go buy new ones. 4. They also lost one of the original wheel nuts and silently replaced it with a different one that didn’t match. They only started looking for the original one after I pointed it out. The staff were nice and friendly, but that’s not what I came for. Avoid this Discount Tire if you don’t want unnecessary headaches.