Discount Tire

The Wolf

★☆☆☆☆

4 months ago

Worst customer service I’ve experienced. Stopped in for a tire rotation and to make sure they were in good condition prior to a long trip. Told I needed new tires and it would only be an hour and a half. It’s been 3 and a half hours, no apology and only got an update because I asked and they have missed that updated time as well. Yes, they are cheap and have a lot of tires in stock but time of service is ridiculous and missing your ETA by double is unacceptable.

Keith Robinson

★☆☆☆☆

4 months ago

For the third time in four visits to this store in the past two years to have my tires switched out each season, I was given back my car this week with all tires dangerously under-inflated (in the mid-20s psi). All of my tires are on wheels, so it appears all they did was take off the four that were already on the car and put on the four winter tires without even checking the air in them. I immediately drove back to the store and had the tires properly inflated, as I have had to do three times before. I previously had complained to the store manager and even the regional manager, but the problem continues. I am astonished that a tire company would hand over keys to a customer with tires so under-inflated. My advice to anyone who uses this store: Do not leave without verifying that your tires are properly inflated. I won't make that mistake again. In addition, they did not mark the tires coming off for rotation, which I had requested. I regret that I bought my tires there and have their service plan; otherwise, I would go elsewhere. One last thing, although minor: One of the air nozzle caps was missing on a tire. Couldn't they at least have put one on it?

Casey Synesael

★☆☆☆☆

a month ago

Had all tires replaced last week. They never called when it was finished. So, I stopped by at night to check on my vehicle because i needed it for work early the next morning. Well it was left unlocked overnight. Incredible! Fast forward to today when I have the unfortunate luck of getting a nail in the brand new tires, so I stop by to get it repaired. I give one of the guys my key, he checks the mileage on the car, walks back in without saying a word and sets my key down on the desk to answer the phone. Low and behold turns out he never checked in my car, and I had the pleasure of sitting in there for half an hour before walking up to the desk to ask where my vehicle was in the queue. The other guy starts searching for my key, then looks over at the gentlemen who initially had my key, who says “ I don’t know where this came from someone just handed it to me”. I mean brother, come on..me, the customer right in front of you, I handed it to you. I asked them to just give me my key back since I was just gonna be sitting in there waiting in purgatory while other people had been walking in after me checking their vehicles in. Two strikes and I’m not sure if I’m interested in seeing if there would be a third.

Jay Toyra

★★★★★

3 months ago

The associate was very knowledgable & helpful. Scanned my vin & let me know my damaged tire was under warranty & only charged me for 3 tires & replaced one for free & got job done quickly! Very happy with service!

Mark Seest

★★★★★

3 months ago

Chris is an excellent service writer. He is knowledgeable, an excellent communicator and follows through with tasks. Another store needs him as a manager. This store is well run with excellent employees. Remember... Always make an appointment at Discount Tire!

David Phillips

★★★★★

2 months ago

I recently took my 2004 Honda Pilot to the Discount Tire on Creasy Lane in Lafayette, Indiana, because it was shaking noticeably at highway speeds (a frustrating and unsafe issue I'd been dealing with). I specifically requested a road force balance test using their Hunter Road Force Balancer Elite, as I'd read it's one of the best diagnostic tools for pinpointing vibrations beyond a standard balance. From the moment I pulled in, the team was incredibly welcoming and professional. They didn't just rush me through; they took the time to thoroughly inspect my vehicle and tires. They quickly identified that my old tires were worn out and contributing heavily to the shaking (something I suspected but needed confirmed). I was on a tight budget, but the staff went above and beyond to find me an excellent set of tires that fit my needs perfectly without breaking the bank. They presented several options, explained the differences clearly, and secured a great deal that made the whole process affordable. What truly stood out was when they learned I was a veteran, they happily applied the veteran's discount (thank you for honoring our service!), which made an already good price even better. The installation was top-notch. They used the Hunter Road Force Elite balancer expertly, and after the new tires were mounted, balanced, and road force tested, the difference was night and day. My Pilot drives smoother than it has in years. No more shaking at high speeds, just a quiet, confident ride. The technicians were efficient, courteous, and clearly knowledgeable about their equipment and vehicles. This wasn't just a tire replacement; it was a complete positive experience built on honesty, great value, and genuine customer care. If you're in the Lafayette area and need tires, service, or diagnostics, I can't recommend this Discount Tire location highly enough. Thank you to the entire team. You restored my trust in excellent auto service! Thank you for your service to veterans, and thank you for the smooth ride! Highly recommend – 5 stars all the way! 🇺🇸🚗

Bobby Plajinko

★★★★★

2 months ago

I am third generation Discount Tire customer, my grandfather shopped at Store #0001 back in the day in the Detroit area, and as I migrated to this (SARCASM) lovely state.... I have found great comfort knowing that someone knows what the heck is going on with my tires. I won't trust any other company to my tire needs.

Hannah Morcombe

★★★★★

5 months ago

I had a great experience here! I had a low tire pressure light come on and a very kind employee named Ben helped me fill them up, but my light didn’t turn off after a bit of driving despite the air being good. I came back and he was able to double-check my air and help me figure out how to get the light off for my car. Highly recommend! Thank you Ben!

Christopher Stecker

★★★★★

3 months ago

Had a flat tire on the freeway on an 8 hour drive to WI. Of course the car doesn't have a full size spare and the flat tire was not fixable. Christian took my call, confirmed they had the size I needed, and got me in and out in under an hour. The tech that did the work came out and introduced himself and confirmed he reset the pressure monitor in the onboard computer without having to ask if he did. Great customer service and I highly recommend this store!

Vari U

★★★★★

3 months ago

Best place to get your tires checked and replaced. I got mine replaced here at a great price when I needed it. Last visit, I thought I had a leak in my tire and they got me in quickly and checked for leaks thoroughly (even replaced some parts) free of charge. The staff explained the process well and why my sensor may have been going off at certain times despite there being no leak (weather change, why it was the highway only ~65mph+). They reassured me and fixed the issue. They have a great system for checking in and knowing when your car will be ready by. They even checked and confirmed my tires were good for another 1-2 years (instead of trying to sell me new tires unnecessarily). Very trustworthy people Its located right near fresh thyme so I went and got groceries and ate lunch while they worked on my car. I left my water bottle there and they guarded it 🤣. Wonderful place that wont scam you!

Larry Fuller

★★★★★

2 months ago

This shop has repeatedly taken extra steps to ensure the service for me and my family are done quickly and done well. I have never felt that they trying to upsell me but getting us in the right tire for the right price. Tyler is extremely patient and helpful. I will continue to use this location while they continue down this customer service path.

ali broach

★★★★★

2 months ago

Tyler at Discount Tire was awesome! Friendly, professional, and super helpful with great recommendations. Even though it was freezing and very busy, they finished earlier than expected. Four new tires, valve stems fixed on my daughter’s car—easy, smooth experience. I’ll only use Discount Tire for tires from now on. Highly recommend! Thanks, Tyler!

Tasha Smith

★★★★★

3 weeks ago

Staff was very friendly and helpful. I bought 4 tires, brought 8 rims and tires, they found 4 bent ones a,nd swapped tires over twice so that the best ones were on the vehicle when I left. I know it was a pain but they took care of me and did a great job.

Mason Wilson

★★★★★

a month ago

I brought my car in for an alignment and per usual Ryan and Cory took great care of me. My car is back to normal and the service was quick. Cory was very knowledgeable and able to answer any question I had.

pamela hall

★★★★★

3 weeks ago

I had a phenomenal experience getting 4 new tires from Discount Tire. I bought the tires online and booked the install online as well. When I arrived I was greeted warmly, my car was taken back immediately, and the guys working in the bay worked hard and efficiently to get my tires installed. The whole process only took 35 minutes!! Wow. Very impressive. I highly recommend Discount Tire for new tires.

Matthew Blackburn

★★★★☆

3 months ago

Great customer service, good communication through new tire install. Online purchase and appointment set up was a breeze. Only complaint is all 4 tires had a different air pressure when I left. Only one had the correct pressure and one was over by 20 psi. It's a small thing but such an easy detail to get correct.

patrick milligan

★☆☆☆☆

3 months ago

Took a Subaru in that’s been not getting a lot of miles on it ask them to demount bead-seal and remount . They didn’t even take the tires off refused to do it and sent me on my way 7 year old Yokohama tire near 100 Percent tread. I have experience with this procedure when I did tire changing myself . The rims are decent looking here are the photos of the car it’s a nice car garage kept . Very disappointing that they didn’t even try . I was willing to pay with no obligation to them if for some reason it didn’t work. I am pretty darn certain new valve stems and clean and bead-seal will fix this and I can get 30 k more miles before tire purchase is needed , also I been going here for 7 years and recently the service and quality has fallen off , had TPMs sensors installed leaked around stem on 1 of 4 on 2 cars in a row . They didn’t catch it but I hadn’t even left the parking lot and TPMs light on , second unit I made it almost home before it came on so they are not even verifying work that they do. Unfortunately I’ll be finding elsewhere to go . Such a shame not sure what is causing this but I can’t be the only one