Reviews
Gracen Patterson
I have used Don Duncan’s on Madison Ave for several years. The service is always great. Employees are helpful, polite, knowledgeable, etc.
Today I dropped my vehicle off for a standard oil change. After picking up my vehicle, I get a call and text saying the notice something when I left could I bring the vehicle back for them to inspect it. I couldn’t so THEY CAME TO ME!!!
Service with Don Duncan is over the top!
★★★★★ 2 weeks ago
Hudson Rieman
★★★★★ a month ago
Reginald Gabel
Have written 2 emails with no response... poor customer service... why say you will response quickly? It has been 4 days... wow...
★☆☆☆☆ 2 months ago
Joseph Buchman
Needed new brakes on a road trip while passing through town. They were able to do the repair in a few hours and stayed a bit late to do the test drive and make certain everything was done correctly. Excellent service, friendly staff. Very pleased.
★★★★★ 3 months ago
Beau Benoit
This is an honest and sincere auto & tire shop. They were very professional, the waiting area is clean and comfortable. They are customer service oriented. I will be back-for sure!
★★★★★ 5 months ago
Brandon Stephens
Stopped in after driving all night from Houston TX with a screw in my tire. Strolled up right at 5 and these guys never hesitated. Jumped right on it and made sure I was good to go! Great attitudes and great work.
★★★★★ 6 months ago
Tyler 210
Ok
★★★☆☆ 6 months ago
Brandi Barnes
Great customer service, friendly staff. Did a great job getting me set up with new tires.
★★★★★ 7 months ago
Dalton Langford
Carelessly installed a patch on my car tire while excessively over-tightening the lug nuts with an air impact. Zero prep-work was involved while installing my patch, leaked in my driveway & woke up to a flat tire, got the tire patches by my preferred mechanic down the street but two of the lug nuts were stripped / cross threaded & One of the wheel stud snapped / BROKE while hand tightening the lug nuts & tire back on my car today. Done more damage to my car taking it there than nothing at all.
★☆☆☆☆ 7 months ago
Patrick Walsh
Great service. Always able to get me in and out same day.
★★★★★ 7 months ago
Brian Davis
I purchased tires from them for my Ford F-150. A few years after purchasing the tires, I had a nail get in one of the tires and it was completely flat. They fixed it for free. They were friendly when I dropped it off and when I came to pick it up the guy at the front desk was on the phone. I appreciated that he acknowledged me and put the person on hold and took care of me. They went the extra mile and did little things like putting my spare tire back in place. I had left the jack that comes with the truck out and they took the time to put it back in the correct place behind the rear seat. I have also had my oil changed there and they vacuumed my vehicle out.
★★★★★ 9 months ago
Lynn
★★★★★ 11 months ago
Errol Brown
Always professional and dependable
★★★★★ 11 months ago
C Laboy
They rock! They have a new 100% satisfied customer in me. Great customer service. 👍🏼👍🏼
★★★★★ a year ago
Tracy Kayne
I live in Atlanta, but visiting my dad in Montgomery. My tire picked up a bolt and losing pressure fast. I had to leave town quickly, so my dad took me to his go-to, Don Duncan’s Auto. To my surprise, I received the red carpet treatment! Everyone had a smile and an enthusiastic greeting, 4 different employees shook my hand, and Mr. Duncan was very attentive to my “small” problem. Last but not least, they patched up my tire at NO CHARGE and got me out of town on time! In my experience, a lot of other shops would have taken advantage of that situation to upsell me, but they didn’t. I truly appreciate their integrity and hope to avail myself of their maintenance services next time I am visiting.
★★★★★ a year ago
