Google Reviews
Stephanie Nash
★★★★★
a year ago
After a really disappointing experience with both the sales and service departments at Lexus—after purchasing a brand-new GX—I was honestly dreading starting the car-buying process again. But Don Jacobs BMW completely turned that around. I first spoke with Logan on the phone, and he was incredibly kind, professional, and honest—so much so that I felt confident before I even stepped foot on the lot. Once we arrived, John Michael greeted us and was just as genuine and helpful. There was zero pressure, no salesy nonsense—just real people trying to help us get the best deal possible. We had our kids with us, and I was blown away by how accommodating and friendly everyone was. They made the whole experience so smooth and even enjoyable—my kids literally said they had fun at the car dealership! 😂 Drake in finance was fantastic—straightforward, efficient, and made everything so simple to understand. After the letdown we experienced with Lexus, I honestly didn’t think buying a car could be this easy or positive. But every step at Don Jacobs BMW was top-notch. I can’t recommend them enough! 10/10!!
alberto aparicio
★
☆☆☆☆
2 months ago
I never recommend that you buy in this establishment. They sold me a car that doesn't work. They deleted the codes that he presented the next day. I contacted the dealer for a refund but they never solved it. They only said that the seller had already explained to me that the car was fine. Honestly, I believed in the seller Connor because of his appearance. I thought he was a good person but money makes the sellers lie and scam you. I took the car to be checked just to get more money, when I picked it up they told me that the car was already fine but they kept lying now they want. I will never go back to this place and I recommend that you don't go because they are going to scam you . If you're going to go even knowing that they are scammers, at least read well what you sign because once you signed they caught you to take you out to what you didn't
Kendra Willis
★★★★★
4 months ago
I had a wonderful experience with the staff at Don Jacob’s. Caleb and Drake were amazing. They are very knowledgeable, kind, patient and helpful. They did not pressure me and I never felt rushed to make decision. I truly believe they had my best interest in mind and will be there for me even after the sale.A big thanks to everyone at Don Jacobs! I lOVE MY NEW BMW!
Chad Hall
★★★★★
5 months ago
My wife and I had a wonderful buying experience at Don Jacobs BMW. John Micheal was a great salesman, never pushy and very easy to talk to. The sales manager (I believe her name was Vanessa) was also amazing. We never felt pressured and even though purchasing a vehicle can be a long process, it definitely didn’t seem that way. I will definitely recommend Don Jacobs, John Michael specifically to my friends and family!
Kendra Jones
★★★★★
4 months ago
This was our third time buying a vehicle with Don Jacobs! Dakota went above and beyond to help us!
tjlex71
★★★★★
5 months ago
I am now officially a BMW owner now and can’t say express how happy that I am with the entire experience so far. I found everyone at Don Jacobs to be friendly and helpful and very willing to explain the purchasing process and never felt pressured in any way. Derek was so helpful with explaining all the options and making sure that I was happy with my purchase decisions. I ordered the vehicle in mid September and it arrived even sooner than I expected. When I arrived to take possession of the vehicle, they were very efficient and made the whole process exciting and pleasurable.
Audrey McBride
★★★★★
4 months ago
Don Jacob’s BMW truly rolled out the red carpet for me from the moment I entered the service department doors, until two weeks after we purchased the car. Everyone from the Service Department, the sales team, the finance team, warranties, and genius tech. We had no intentions of buying a new car. We were visiting our son and his family, and my car needed to be service-routine service. We asked to look at a 2026 BMW x7, while waiting. Zach jumped right in and drove the car to the front in the snow. My husband and I test drove, received a very fair price and terms, we ran to pick our granddaughter up from school, ran back by, signed papers, and out the door we went. Zach, Drake, Christina, Vanessa, and Tyler were all amazing. I highly recommend Don Jacob’s. They were outstanding!
Eric Lane
★★★★★
8 months ago
Had a wonderful experience buying our first ever BMW! John Michael, Vanessa, and Jordan were exceptional. Sales, finance, and delivery were all wonderful. Very knowledgeable of the BMW X3 product and very informative at helping us getting to know an unfamiliar car. Highly recommend!
Brent Mullins
★★★★★
a month ago
Had an excellent experience at Don Jacobs purchasing a new vehicle. The process was stress free and efficient. Jose was very personable and knowledgeable. We will definitely bring our business back to Don Jacobs in the future!
Jaryn Holtsclaw
★★★★★
2 months ago
Jim approached us on the lot while checking out an X3. He was very knowledgeable about the vehicle and answered any questions we had. Never pressured us to take a test drive or to talk numbers. They detailed the car and filled the tank, then helped walk us through all of the features the car had. One of the best experiences I’ve had at a dealership. No pressure experience! 10/10 from us!
Rowena Ruff
★★★★★
a month ago
Morgan Wise was my salesperson, and she is outstanding! She gave me just the right amount of attention and responded to my texts and calls promptly. She is honest, truth worthy and has much integrity. My experience buying a new car was way better than I expected because of Morgan!
New Century Logistics Inc.
★★★★★
3 months ago
I appreciate the team at Don Jacobs BMW as they were incredibly professional, kind & helpful throughout the entire purchase process of my new X6M Competition. My sales person, Derek was amazing from beginning to end. Christina in finance was also super detailed and made sure my deal was completed in a timely manner. This was without a doubt a very pleasant and seamless out of state buying experience for me. I would highly recommend the fine staff at Don Jacobs to anyone looking to purchase their next vehicle new or pre-owned whether you’re local or purchasing out of state!
Ashley Flanagan
★★★★★
3 months ago
Don Jacobs provided by far the easiest car buying experience I’ve ever had. Johnny and Jose made the ordering process easy, provided honest recommendations when asked about specific features, and kept me updated along the way. The delivery and paperwork part was absolutely seamless, and I really appreciated how coordinated everything felt while there. Their attention to detail and preparation beforehand helped a not-usually-fun process go significantly faster. Overall just really happy with the entire process, and don’t plan to buy cars anywhere else moving forward.
Jim Skaggs
★★★★★
a month ago
Previously, it has taken at least half a day to lease a car. This past weekend, it only took 2 hours to close the deal. The Don Jacobs BMW team of Caleb (sales) and Drake (finance) were very efficient in consideration of my time with their preparation. This was the best experience ever at a dealership due to these competent young men. Thank you very much
Mark Gebert
★★★★★
a month ago
Like everyone, I am aware of the reputation of BMW service, price-wise. I’ve owned 2 anyway and have had very good experience with them, but the X5 hybrid we bought a year ago forgot how to “car.” We were told the only people who could fix this was a BMW shop. Because we purchased an extended warranty, we weren’t terribly concerned, but still weren’t looking forward to the “we owe, no you owe, no we owe, ….” etc. dance. My wife was communicating with Trevor at the shop and when he called to say it was finished she sounded shocked. After the call, I asked her what was wrong—she replied, “Nothing—the repair was so inexpensive that our out of pockets didn’t even come up to the deductible!” Working great, good communication, a little slow (but a bomb cyclone had a lot to do with that)—overall a GREAT experience. Thanks Trevor and the whole service crew at Don Jacobs.
Derek Troutman
★★★★★
4 months ago
Since purchasing our 1st BWX X7, Don Jacob's has been very professional and is currently helping us keep the bimmer rolling. They offer multiple service times and quick and turnarounds. They even offer loaners if available until your desired service job is completed. I appreciate you all.
Tabby Kute
★★★★★
a month ago
We are so pleased with the whole process! Jose, our salesman was the best! So kind and gentle nature, honest and easy to deal with! He was easy to reach via text, even on his day off! We ordered our car in October and it came in earlier than expected, they were able to hold it until we could get in town to pick it up. Even with the challenging weather, no problems rescheduling delivery! Johnny the manager was so nice and kind too! The reveal was amazing, as he pulled the huge blanket off of my car and the whole showroom burst into applause. Drake the guy in finance couldn’t have been any nicer either! Well done Don Jacobs BMW! Thank you!
Billie Walters
★★★★★
2 months ago
We had a wonderful experience at Don Jacobs BMW Lexington this week. We went to trade in my old X5 for a new one and once again left very pleased. Our salesperson Jim Read, was very friendly, helpful and knowledgable. We test drove 4 cars over a period of two days in freezing weather, closing down the establishment twice. Once I picked my favorite, the offer/purchasing process with Jim and the sales manager, Johnny was also friendly, professional and fair. Lance from the service department also happened by, recognized us from past regular maintenance visits and sat down to chat while we waited on paperwork. As it was late in the evening, Christina in Finance was ready for us and walked us through the final step of the process also in a friendly and professional manner. The original salesperson, Jim and a BMW Genius, Zach, brought my new car to me at home the next morning and leisurely got me set up with my phone connections and apps and made sure I understood all of my new car's bells and whistles. My husband and I highly recommend this dealership to others often and will continue to do so.
Anne Marshall
★★★★★
3 weeks ago
Had a great experience at Don Jacobs BMW. Derek was my salesman and was knowledgeable about his vehicles. He worked closely w us and went above and beyond to help us find and purchase the vehicle we wanted. Great guy to work with. Christina in the finance department was delightful and also worked diligently and quickly to arrange financing. I recommend this dealership!
steven leerentveld
★
☆☆☆☆
3 weeks ago
Worst place to try and buy a new bmw i went there to buy a new X6 and walked around for 30 minutes and no one would bother to come talk to me I was well dressed and a cash buyer as was ready to buy i found the unit i wanted and no one was interested or bothered to talk to me. I left and decided to ring and ask for the salesman manager and was put through to his voicemail and I left a message and got no return call. No a business that you would ever want to spend your money with and im sure they are going to reply with some usual comment like we're so sorry that this happened and it shouldn't have happened please call us and let's see what we can do BS!!!!
