DUKE AUTO REPAIR AND SERVICE

Caroline Yee

★★★★★

2 months ago

This was my first time getting a state inspection, and the entire process was incredibly seamless and easy. From my initial call to ask about services, to bringing my car in, to completing the inspection, Duke Auto Repair was professional, efficient, and genuinely kind. They made the experience stress-free, which I really appreciated. I will definitely be coming back.

Anton Raneses

★★★★★

3 months ago

I’ve had an excellent experience with Duke Auto Repair & Service working on both my BMW and my Toyota Prius. In both cases, the cars were very well maintained thanks to the skill of the mechanics and the outstanding attention to detail from Zach, who was my main point of contact. Zach did an exceptional job managing expectations—he provided clear explanations, exact specifications, transparent pricing, and accurate ETAs. Communication was proactive and professional throughout, and there were no surprises. The quality of the work was outstanding, and both vehicles ran smoothly afterward. It’s clear this shop takes pride in doing things right. Highly recommend Duke Auto Repair & Service, and especially Zach, if you’re looking for honest, dependable, high-quality auto service.

Kim Bumgarner

★★★★★

a month ago

I was pleasantly surprised by the good work, customer service and location of Duke Auto Repair and Service. I needed both a safety and emissions inspection for my car and even though there were a couple people ahead of me, they got me in and out quickly. Check-in and checkout was very professional and easy and I got to wait in a nice waiting room with drinks and comfortable, clean seating. Thanks!

Joe Sestak

★★★★★

a month ago

Had a superb team at Duke Auto inspect and do my Rav-4 -- an oldie. From the exceptional courtesy and professional care of Lamar who checked me in and out and kept me constantly updated on the car's status; to the manager, Julio, who was personally and professionally exceptionally thoughtful on answering a concern I had on the right way to approach a car problem they discovered was causing a long-term issue several other shops could not find; and to Darwin, the one-of-a-kind leader and skillful Master Technician, who was the key to finding and discovering the source of the problem and advising on how best I might think about having it resolved -- and then wanted to test drive it with me to ensure I was satisfied -- I cannot speak highly enough of this car repair shop and its team and leadership. How they approach the skilled workmanship and leadership of their team reminds me of how I saw it best done in the U.S. Navy. They are exceptional!

Daniel Amare

★★★★★

2 months ago

Had my vehicle serviced at Duke Auto Repair & Service and the experience was excellent. The staff was professional, honest, and very knowledgeable. They explained everything clearly, and the work was done efficiently at a fair price. My BMW is running great, and I’ll definitely be returning. Highly recommend this shop!

Amy Osterman

★★★★★

3 months ago

Had a wonderful experience here! Zach did a great job from the initial conversation, talking through the damage and needed repairs, and communicating through pickup. Everyone was very kind and professional throughout. Prices were very fair, customer service was fantastic, and I got my car back in just a few days. They even fixed up the paint for me! Highly recommend and I’ll be going back for my future car needs.

Solyana Amsalu Subuh

★★★★★

2 months ago

Great experience at Duke Auto Repair. I had my inspection and emissions done here, along with some repairs, and everything went smoothly. The staff was professional, honest, and efficient. They explained what was needed and got the work done in a timely manner. Fair pricing and quality work—I’ll definitely be coming back and would recommend them to anyone needing auto service.

Lopez Alexis

★★★★★

2 months ago

I had a great experience at this auto repair shop. The staff was friendly, honest, and took the time to explain what was going on with my car without making me feel pressured. The work was done quickly and at a fair price. It’s hard to find a shop you can truly trust, but this is definitely one of them. I’ll be coming back for future services.

Bedlington Terrier

★★★★★

4 months ago

I came in here a while back with a really tricky emissions repair problem. The car would not pass inspection for some reason. The car ran smoothly, had decent mileage, had acceleration, had no smoke, had no noises, and had no leaks. It didn't look outwardly like anything was wrong. It turned out the emissions control computer was bad. I have a 2005 Chrysler Town and Country with about 200,000 miles. This part was no longer available from the dealer. The mechanic found an emissions control computer on Ebay from a seller who specializes in them, and got the van running to manufacturer's specifications. Excellent work and very resourceful. Emissions controls are consistently the hardest repairs, so if they can fix that, they can probably fix anything. I don't remember the cost breakdown, but the prices for parts and labor were very reasonable. Keep up the good work.

Aspen Pullum

★★★★★

3 months ago

Duke Auto is my go-to place for car service. The team is consistently friendly and professional, regardless of who I speak to. They also prioritize punctuality, completing my services promptly, even if I only called to make an appointment the day before. It’s refreshing to have an honest mechanic. I wholeheartedly trust Duke Auto with any car issues I may encounter!

Amanda Stoucker

★★★★★

3 weeks ago

Handled the annual state inspection for my car quickly & efficiently. Comfortable waiting area with guest wi-fi - brought my laptop & was able to work while I waited. Highly recommend!

Marissa Liu

★☆☆☆☆

Edited 2 months ago

My experience with this facility was extremely disappointing and involved serious professional errors and unauthorized actions. Here are the facts: 1. Inspection and False Assurance At check-in, their Inspection confirmed my engine oil was in good condition. I clearly informed the staff that the vehicle was being prepared for a 5,000-mile cross-country trip. Despite this, they assured me the car was “all set” for the journey. 2. Unauthorized Part Replacement During the service, my factory drain plug was replaced with a cheap aftermarket part without my consent. 3. Critical Technical Mistakes The drain plug was later found leaking and stripped, causing mechanical damage. Additionally, they underfilled the engine oil by nearly 30% . This created a severe risk of oil starvation and engine failure during my trip. The service took 7 hours instead of the promised 2–3, and the negligence put my vehicle at serious risk. Completely unprofessional. I strongly do NOT recommend this shop. 4. They said I need to get a new brake and interestingly when I had the inspection at another store 2 months before they didn’t say the brake was worn out. And a lot of comments said they let you change / repair stuff you don’t actually need to. —————— The claim that your system shows no record of the 5,000‑mile trip disclosure does not negate the fact that I informed the front desk at the time of service. If that information was not correctly entered into your records, that is a failure of your internal processes, not a failure of disclosure on my part. Your continued insistence that I must travel in person to your facility to review footage despite your full knowledge that I am located 3,000 miles away constitutes an unreasonable and intentional barrier to accessing evidence relevant to this dispute.

Russell Cook

★★★★★

a month ago

Lamar at Duke Auto was amazing! He communicated with me through the whole process of my car being fixed and took really good care of me. The team at Duke Auto got my car fixed and repaired quickly and for a fair price. If you ever go to Duke Auto to have any work done on your car, ask for Lamar.

Nancy Kleopatra

★★★★★

2 months ago

This shop guarantees their work. I had a state inspection completed last year and new brakes installed. They did a great job on the service however a technician broke my center console, which kept it from closing properly. I waited 9 months to return for them to do an oil change, fix the console and have wheel bearing replaced. They did a great job however they do use expensive parts which they offer warranty. Duke auto also gave me a ride home when I dropped it off and they picked me up when it was ready. Pretty nice.

Pamala Cribb

★★★★☆

3 months ago

Came in earlier this week to get my car fixed, and I have to give a big shout-out to Josi. He was kind, patient, and straight-up honest with me about what I needed and what I didn't. No runaround, no pressure, just real customer service. The price was fair, the work was solid, and he made me the whole situation way less stressful.Thank you Josi- people like you make a difference.

Belsabe Girma

★★★★★

2 months ago

⭐⭐⭐⭐⭐ I had a great experience at Duke Auto Repair. The staff were professional, honest, and very knowledgeable. They explained the problem clearly, completed the work on time, and the pricing was fair with no surprises. My car is running perfectly now. I highly recommend Duke Auto Repair to anyone looking for reliable and trustworthy service.

Douglas Banker

★★★★★

3 months ago

I made an appointment with Duke Auto when the vehicle heater was not functioning, the cabin filter needed replacement, and the tire warning light was illuminated. The Duke staff quickly diagnosed that the cat converter needed to be replaced to correct the heating problem. After receiving a detailed explanation, I agreed to this replacement. I appreciated the staff taking the time to fully explain this part replacement. This service was performed in a timely manner. Whenever my vehicle requires service, I will always return to Duke Auto.