Google Reviews
Wendy
★
☆☆☆☆
3 months ago
Would NOT recommend this place, AT ALL, UNLESS you like being ripped off! Called to get a pricing on a diagnostics for my vehicle. Said that they did "free" diagnostics. Got it to them on a Thursday and upon arriving, the shop was so backed up with cars, I didn't see how they could even work: Cars on all the lifts, cars parked underneath cars on lifts, and even cars crammed in corners as well as on the street. They said it would be a few days before they could even get to my car. I was in no rush, so I was ok with it. They called me the next afternoon saying that they needed to "tear" into my car and open it up to get an "in depth" diagnosis, and again, it would be a few days before they could get to it. This was on a Friday. He quotes me a price to the tune of a whopping $420+ in cash for the work. I agreed cause im thinking they will actually take parts off to get to the root cause of my problem. Keep in mind this is a Friday afternoon and they close on the weekends, and they still have a shop full of cars! Over the weekend, I had some time to think about it, and something just didn't sit right with the pricing for me. So I called Monday morning, when they opened, and the man at the front desk tells me that they are finished with the diagnosis. HUH?!? I had just talked to them Friday afternoon and they are closed over the weekend. They also said it would be a few days before they could even get to it! When the guy quoted me the price, he sounded as if he wasn't so sure what he was doing was right and was trying to see if i would bite on the price! Because there is NO WAY they did an "in depth diagnostic" and got my car put back together, when they had cars spewing out of the shop to begin with! Judging from some of the comments, I should have followed my first mind and got my vehicle the first time he tried to upcharge me on something that was supposed to be "free". So much for trusting people to do the right thing. Smh. On top of that, another customer came in the day I was picking up my vehicle, and the man asked, "how much do i owe you for the diagnosis" and the guy at the front desk told him not to worry about it. HA! I guess they pick and choose who they screw over!
Keaten Earlywine
★
☆☆☆☆
5 months ago
Do not go to these guys spent $4800 on a transmission to get rebuilt took them a month almost ended up driving it back home to Oklahoma ended up leaking all the trans fluid out would not go here
ac
★
☆☆☆☆
3 months ago
Conversation started with “we do free diagnostics so let me talk to my boss who knows volvos and call you back” never got a call back. So i called in and they suddenly “dont work on volvos”. Felt like a lie poor ashley was forced to tell me. I requested a drain and fill, literally just need new fluids. Its a TRANSMISSION shop. Wild job to refuse volvo or not.
Forrest Gardens
★★★★★
a year ago
This place is amazing and so are the staff, especially the owner. When I pulled in everything was broken and they took the time to help me get back on the road. I didn't have much but we worked out a deal. Words can't explain his kindness, generosity, compassion, and most of all humanity. He even let me sleep in a van in the back of the shop while things were being put together which took longer than expected. What makes this shop truly remarkable is, tust, integrity, and grit. I was in chapter 13 bk, a 60 day escrow, divorce, and now stranded - he/they pulled together when no one else would. Now that I'm nearly halfway home back to California and on the open road whenever I pass a transmission shop I think of you guys - God bless you from the bottom of my heart. Forrest
Zac Lennox
★★★★★
a year ago
John and Jason were very easy to work with. Customer service was outstanding. Solved the problem quickly and efficiently and the price was very reasonable. Highly recommended and I will be coming back if I ever need transmission service. Excellent experience
Jason Duncan
★★★★★
3 years ago
I had a great experience with Dunn's. They treated me with respect and provided me with great detail about what I could expect. My repair was completed in a couple of days, which is quick given our supply chain situation. I found them to be honest, fair, fast, and thorough.
Holly Pepe
★★★★★
Edited 2 years ago
Jason was so nice! I ended up not needing service. He was so kind and patient. I highly recommend him for his customer service. That is rare these days with big shops. It's nice to have someone who truly cares.
Robert Dalby
★★★★★
11 years ago
As bad a situation as having your transmission go out, Dunn's helped me through it. The manager took time out of his day and drove with me to my house a few blocks away to see if it was a simple fix. Since it required a complete rebuild and the value of the car was worth much less than the cost of repair, we ended up selling the car to them. If anyone I know has any transmission problems, I'll send them to Dunn's first. I can't vouch for their work obviously, but the customer service was great.
Gary Grice
★★★★
☆
Edited 6 years ago
After having a long talk with Jason from Dunn's I took back up there so he could look at it. He had his guys to take care of the problem I had and didn't charge me anything to fix it. So with that being said Dunn's transmission did take care of my truck and now I'm very pleased with the understanding that I had with Jason and the job they did. So reposting this to say thanks Jason for making things right!
Keeliana Caban (Keeliana Caban)
★★★★★
3 years ago
Good place to go to for transmission/differential work. The front differential in my tbss went out and I had it towed to Dunn's. John was very knowledgeable, helpful and communicative during the process of diagnosing the issue and sourcing parts.
Craig Archer
★★★★★
2 years ago
Dropped my TBSS off to have it looked at to see why it wasn’t shifting correctly. John and Jason are great!! It took awhile to get fixed but they figured out my Fuse block was the problem causing the tcm to short out and cause the transmission not to shift correctly. Used them in the past to rebuild the transmission that’s in the truck. Highly recommend if your having transmission issues to take it to the experts for your repair needs!!
Rachel Thomas
★★★★★
7 years ago
The owners are customer friendly. They are fair and honest about what's going on with your vehicle. They do not make you wait long and fix things in a timely manner. Highly recommend if you need any transmission work done.
Chad Riggs
★★★★★
7 years ago
Excellent work on both my cars, a 300zx with a busted slave cylinder, and a Dodge Dakota V* extended cab, same problem. Both times they only needed to work on the parts that were faulty, saving time and money; and they were also able to troubleshoot other problems - One I had not spotted on the truck, I had recently purchased it online and it did not have a front axle driveshaft! This was worrying, but they were able to source one and install it as well and it works great (assuming the previous Florida owner removed it to save a little gas money and never re installed it when they traded). Excellent troubleshooters.
John Hemotape
★
☆☆☆☆
16 years ago
When i dropped my car off the shop manager was being extremely rude to a customer as he confiscated her car. My own personal car was drained of gas, and returned to me with notches cut in the fuel lines. I paid over seven hundred dollars to have some minor work performed, and come to find out, they not only neglected half of the work, they siphoned my gas, refilled it with WATER, and stole some minor personal effects I had inside the car. Do yourself a favor and avoid this shop at all costs. The other Dunn's shops around the city shut down, and is currently not run by the same people.
Laura
★★★★★
8 years ago
I went to them thinking I had a major problem. I explained my issues and made them aware it was an insurance claim. They checked it out and turns out it was just some wires that needed to be replaced. I'm so impressed because there are places that will overcharge just because of claim. I would recommend them anytime.
Magpie Corsa
★★★★★
8 years ago
Extremely kind and helpful folks. Patient explanations and quick service. No one else in town would take a look at my rare car but they didn't hesitate. I'll definitely be going back.
Kevin Williams
★★★★★
5 years ago
Jason was great, he was not afraid the work on my 1984 V W, Vanagon. Dunn’s transmission finished the job in a timely manner. Dunn’s has worked on my van Many times, they just finished rebuilding the vans brakes . Thanks Jason .
Melanie Mackey
★
☆☆☆☆
5 years ago
Dunn’s Transmission on poplar are very unprofessional and they over charge for the work they do. They lied and said my mom’s truck was in front of a camera area and allowed the vehicle to be vandalized. We will never use this company again and I wouldn’t recommend anyone to use their services.👎🏽
GOD KHILD
★
☆☆☆☆
7 years ago
Well I wish upon a Half a star but not a option. I scheduled for pick up to get diagnosis but a pick up never happened. I scheduled twice, on the first heartache I waited two hours over the schedule time. Called Sarah which she promised a driver was headed to my home. A hour after the two hours driver NEVER showed. Then only to try and give DUNN'S TRANSMISSION (Poplar Ave. Memphis, Tn) the benefit of doubt I rescheduled. (BAD BAD DECISION) Second try Pick up scheduled for 9AM few days later and no one ever showed. Recieved missed call that day at 2:37PM Remember now the pick up was scheduled for 9AM. NO ONE SHOWED!! Text Sarah then she lied said they called at 9AM but after showing her a screenshot (Proof) they never called and only received a missed call at 2:37PM that evening of scheduled pick up, Sarah never responded. Very unprofessional and bad service. Do Not Trust Anything They Say. Picture of ScreenShot 5 hour later missed call (scheduled for 9AM) Just ridiculous.
Cindy Pruitt
★★★★★
8 years ago
Dealt with John he was very professional. I had a Nissan transmission replaced in my 2006 Murano. Everything went as expected price wise and time I am very pleased.
