Steve's Tire & Auto - East Memphis

Cindy Lemus

★☆☆☆☆

Edited a year ago

I would not recommend this shop to anyone, this is not an honest business, Steve the owner lied to me by offering a resolution then back tracking on his on word as business owner. He did not care to do the right thing by his customer (who had just spent $5,000) They replaced parts on my Jeeps engine (rockers, cam shaft) and when it stopped running shortly after Steve the owner called and said he would offer me a credit for the amount I spent ($5,000) to use it towards a new/used engine I told him I'd feel better if I had a second opinion and needed more time before accepting his offer. I lost trust in them when they had my Jeep in their shop for over a month and did not know what was wrong with the engine and thought they were liable and I had to call several times to try to get an answer. When I called Steve back and told him I would like to accept my $5,000 refund so I could fix my engine he retracted his offer and would not be honoring his word. Seems like after they received our money they no longer cared to do the right thing.

Austin Watkins

★★★★★

a year ago

Josh Parker is the lead technician. He and I worked together in the past. He has excellent knowledge of any car repair you will ever need. I still use him to repair my vehicles. We are practically best friends. Quick. Accurate. Fixed right. A+

Nedd Mann

★★★★★

2 years ago

Went to Steve's Tire and Auto for low tire pressure in a rear tire. They found a screw and began repair. The technician began and came back saying the side wall was damaged and a new tire was needed. The service manager took a look and determined that the damage had to be done during the repair. They replaced the tire at no cost. I thought this commendable of this shop. This was a $600 tire. Most other shops would not have admitted their error and passed this cost onto me. They also searched the city to find a replacement, and had me on my way in less than an hour. It is hard to find good service these days, let along honest and respectable service. I will definitely be using Steve's Tire and Auto when the need arises again.

Aaron Crowell

★★★★★

a year ago

We have a GMC Acadia and a Jeep Renegade and we love having our vehicles serviced at this location. The staff are helpful and friendly. If you have dealt with local dealerships terrible service departments then you will find this a breath of fresh air. Ask for Austin. Thanks for being awesome!

Seth Kuykendall

★☆☆☆☆

8 months ago

Quoted me $1000 to replace the alternator. I bought one and installed it myself for $350. Also didn’t like the $150 + tax diagnostic fee, but I knew that going in.

J Woo

★★★★★

3 years ago

If you want an honest and fair assessment, this is your place. I had gone to the dealership for an oil change. They found a nail in my tire and plugged it, but told me I shouldn’t ride with the plug for too long. My car only has around 20k miles. Before taking a trip out of town, I took it in to Steve’s to purchase a new tire. After inspecting the tire they said I didn’t need one and I would be fine to drive on it. I was so grateful for their honesty and it saved me around $400.

Derrick Logan

★★★☆☆

3 years ago

This place has a very high rating and that's excellent, but for the customer that needs service that can become a double edged sword. They were not too inviting to me, maybe it was because it was in the morning,.....well at least I hope that's what it was🤔. I attempted to drop my vehicle off and I was told that they probably wouldn't be able to even diagnose my vehicle until Monday. I came on a Thursday so that option wasn't going to work for me at all. The attendant at the front desk stated, we have vehicles that have been waiting for over a month for a part😒. I asked can you just give me a call once you are ready for my vehicle, well that's not something that they do. This is an area that they definitely can upgrade in, several places of automotive care provide that option. If I can still drive my vehicle without damaging it I can't see any reason why you wouldn't have that option, it makes more sense than just letting a vehicle sit for weeks.

Kristen Herron Henderson

★☆☆☆☆

2 years ago

I went to Steve's to have a few repairs done. They sold me on tires and that was fine because I was getting ready for a roas trip. They also gave me prices on how much it would be out of pocket to have a few minor repairs done if my warranty conpany did not cover the repairs. Again he explained to me that these are rhe prices to COMPLETE each item if the warranty doesn't cover them. So I said let's run it through the warranty first and see what they say. So low and behold the warranty company is only covering X amount of dollars and they aren't covering AB and C. So I made the decision not to do the repairs. Now he is telling me the prices he quoted me were not the costs to COMPLETE the repairs but the cost for the diagnostic only!!!! $150 for a seat belt latch $80 for a fuse!!!! $80 for a bulb?? Are you serious? These aren't even the prices for repairs, it's for the diagnostics!!! I feel like this is one of those shops that take advantage of women by using their Mechanic language. They know what to say amd what not to say to women and that's not cool. He knew He made a comment about tax season almost like he feels like I had it to spend like that but I don't. I feel so taken advantage of. I will never come back here again and I will never refer them. They really took advice of me at "tax seaon". I am a struggling mother rhat only wanted to take my kids on a road trip for spring break now I can't because I feel robbed. I hate I ever came to this place. Had he made it clear that there would be a $150 DIAGNOSTIC FEE for telling ne what I told you about a seatbelt, I would have never ever said ok. Just give me the tires and let me go. No heart he could have explained that to me instead of forcing me to pay this. I really feel ambushed.

zach shasteen

★☆☆☆☆

7 years ago

Astronomically overpriced labor. They saw I was from out of state and a student-athlete at the University of Memphis and knew it was an opportunity to take advantage. Extremely bad communication with me. I found three other shops that would charge half the price of what they charged me, but they already started beginning work on the car. Do your research on how long it takes a certified mechanic to fix parts because I do not understand how it takes over 5 hours to replace a radiator. I knew it was going to be a nightmare when I first took my car in and while I was waiting a customer was very unhappy and upset with the price he had to pay. The guy working behind the desk says our business does not take advantage of our customers. As I have experienced first hand that is straight lie. THIS PLACE IS A GRIEVOUS BUSINESS. I 100% recommend any other place besides here.

L Mac

★★★★★

4 years ago

I love this place! Brian is the best he is very knowledgeable about vehicles. He took the time out to help me and gave me his expertise and told me exactly what was wrong with my vehicle. You can tell he is very passionate and genuine about his job and he cares about the customers and make sure he goes above and beyond. Most shops just be trying to rip you off and make money you can tell that's not what they are about! I told my friends and family about this business we will be back!

Mary Egger

★★★★★

10 years ago

knowledgeable service at reasonable prices employee at desk (Mike) was very helpful and seemed to understand what my problem was just by my describing the issue i was having. Answered many questions for me very friendly and courteous. I thought the cost was very fair and they are wonderful about providing you with a ride to work, when dropping your vehicle off. I have been using Steve's (at both locations) for a good many years now, and always feel i am being dealt with honestly. This is of premium importance to me. Vehicle: GMC Safari Service Date: 08/14/2015

Leah Simone

★★★★★

6 years ago

My boys and I were traveling through Memphis when the tire got flat. I managed to get air in it, then made a call to Steve tires. The gentleman Travis was courteous and understanding that it was an emergency. He made sure our tire was taken care of as soon as we arrived. Our wait for the patch was within 30 minutes and the price was reasonable. I appreciate their professionalism and exceptional customer service to us visitors! It made our road trip a breeze instead of a hassle, which we give our gratitude. Thank you fellas at Steve Auto & Tires👍👍👍 L.Crawford from Buckeye Country

David Pizarro

★☆☆☆☆

8 months ago

Not impressed with price he said 150 to diagnose and then he say he can't open my hood until he gets to he $$ price he diagnosed my car but never told what work need to be done I had 2 light on and never said it just said the price when diagnose the car 🚨🚨🚨 respectfully

AJ Robinson

★★★★★

5 years ago

Steve's Tire & Auto is the most professional, considerate, accomadating, and friendly business in their space. Too many times in the past, we have been price gouged, sold services that weren't needed, or made to wait hours even though being on time for a scheduled maintenance appointment. Highly recommend!

Doctor Nathan

★★★★☆

3 years ago

I got an oil change, spark plug replacement, and transmission fluid replacement. I dropped it off at 7:30am Wednesday and they were finished 10am on Thursday. They must be behind schedule. Nice guys and I hope they did quality work. Total cost was $900.

Keondra Estell-Sasfrass

★★★★★

10 years ago

Best car service company in Memphis! I called on in one day after having a bad experience with Sears and Steve and his Team made my day. I took my car in at the open of business Tuesday morning and it was fix while I was a work and ready for my boyfriend to pick up. The staff is very nice and attentive! I will definitely be a returning customer! Thank you Steve's Tire and Auto Team!!!

Melissa Gladden

★★★★★

7 years ago

We had to have our car towed here a couple weeks ago after it broke down on the way into Memphis. They called us first thing Saturday morning to figure out what problems we had. After hearing the extent of damage we ended up trading in the vehicle. But had a great experience with the staff here and would recommend any day.