Dwight & Don's Auto Care

Seth Morgan

★☆☆☆☆

a year ago

Took my truck here to get a flashlight charging base hardwired to my fuse box so it only drains current when truck is on. I provided a hardwire cable i bought from the manufacturer, and they were supposed to use that cable. Come to find out later, they never used that cable, and instead canibalized my plug in 12V adapter I was planning on keeping as a spare cable. I was frustrated by this discovery, but I decided whatever as long as I get compensated for replacing the cable they destroyed and the hardwire cable cost I could not return anymore. I decided to just file a credit card dispute for the costs I was out and be done with it. But then, 2 months later when it began to get colder outside, I realized that the fuse they hooked it up to (rear window defroster) they actually destroyed that too. My rear window defroster worked before I brought my truck in, and magically doesn’t work now that they did whatever they did to it. I have tried reaching out to Justin, the service advisor, and he won’t talk to me about resolving the damages. I’ve called him, left a message with another person at the shop and they said he would call me back within a couple hours. Never did. I wrote an email directly to Justin, never got any type of reply. I wasn’t going to write a negative review, until I realized exactly how much damage they did to my truck by poor work, and not following instructions and using the parts I supplied. I will not recommend this shop to anyone. And I’m not the only one, just look at many of their other reviews all saying how bad the work quality and customer service is.

Golden Honey

★★★★☆

2 years ago

I’ve been going here for 10 years to do my inspections and never had an issue . The older gentleman has ALWAYS been great . However , last time I went, I saw a different guy and although my car passed inspection, he failed it cause the headlight was cracked. This has never happened before so I didn’t know that was grounds for a failed inspection. My lights work perfectly fine. And this is not one of those “no pass no pay” places. Again GREAT PLACE though!

Nathantheplumber001

★★★★★

a year ago

I have finally found an honest and fair mechanic. Justin helped me out tremendously by replacing valve cover gaskets in a timely manner. O definitely recommend getting work done from these guys. Thank yall very much.

Christopher “Spadeykins” Mitchell

★★★★★

2 years ago

Family has gone here for decades and I will continue the tradition. Honest good work is all you can ask for from your mechanic, that's what they provide here.

Grace Chambers

★★★★★

a year ago

I was referred to this place by Williams Paint and Body and I'm so glad I came. I have 4 little ones, and we depend on our van. They always take good care of us. Also very friendly. Thank you!

Monica

★★★★★

2 years ago

First time bringing our vehicle here and they now have a customer for life. Nice, professional and didn't try to over sell us. They could have easily replaced something that I had been told by someone else was wrong with my car and but it ended up being something much simpler and at a reasonable price. Very Honest Guys!! Thanks Guys!!

adolfo sandoval

★★★★★

3 years ago

This guy's right here are very professionals and very loyal honest very good guys I will recommend them to you guys if u stay in the mesquite area thanks guys ..

Nicole Benoist

★★★★★

2 years ago

Great place awesome work. Even when I had issues a few days later with the check engine light on. They told me to bring it back in at no charge fixed it and it's been excellent ever since. Their mechanic is great at what he does.

Will vines

★★★★★

2 years ago

I had to get a new engine put in my truck... obviously, it takes time for engine to be ordered and delivered. But as soon as these guys got the engine, it was installed within days, and I couldn't be happier with the service. Cuz I did call damn near daily wanting updates, and without hesitation, they answered me... not bad for 3 weeks. And they definitely are great at their jobs. Thank you very much, guys, for the work yall done..

Piece Train

★★★★★

5 years ago

We started going here a number of years ago after the shop we had been using for years seemed to be having issues. I feel comfortable that they treat us fairly and are competent. I used to do more of my own repairs but have moved away from that and typically only do the simple maintenance myself now. That is not to say they cannot make a mistake. We had one time where the repair person forgot to close something (vague because I cannot recall the specifics but it caused the warning light to turn on without causing any damage). They said it was their fault and did not charge us when we took the vehicle back. Repair costs seem reasonable based on my experience with other shops and will likely be substantially less than a dealer for repairs. Their waiting room is small and old and has been closed during the pandemic. As a smaller shop they can get busy and there can be some delay in getting the work done. Nevertheless, this is our go-to shop.

Veronica Allen

★☆☆☆☆

3 years ago

The reason why I am giving this store one star is because they tried to pull one over on me and I don’t like auto care places that try to do such things. I like to have good trusting relationships w people who work on my car. I came in to get my brakes fixed and I asked them if I could buy my brakes in advance so that all they had to do was pretty much put them in the car and all I’d have to pay for is labor. so I bought the brakes to the store and they called me a couple of days later and told me that the brakes that I bought were for the front of my car and my rear brakes were messed up so I told him “OK I’ll buy the right pair.” They called me the next day telling me that they went ahead and installed their own brakes on my car and then they went ahead and charge me for that cost… Yeah never going again.

Lynda Thomas Bryan 26

★★★★★

2 years ago

What an amazing place. When Rockwall Toyota tried to sell me a spark plug job [very expensive 😑 😒 🤨🙄] these gentlemen asked why I was trying to purchase spark plugs. Long story less long. When they COULD'VE EASILY RIPPED ME OFF->THEY DID NOT. There is a reason this shop and staff are known for honesty. I appreciate a small town business and will keep referring people here! Thanks 😊!

Dawn R

★★★★★

6 years ago

Dwight and Don's Auto Care is THE best place in Mesquite and the surrounding cities to take your vehicles for diagnosis and repair. My family and I have been going to Dwight and Don's for many years and we would never consider take our vehicles anywhere else. We never have to worry about being misdiagnosed, or being sold services or parts that we don't need. Also, it doesn't take an unnecessarily long time to get your vehicle back, most times we drop it off in the evening and pick it up the next afternoon. You can trust these guys, they have the knowledge and integrity to fix your vehicle right the first time and will always treat you honestly. We recommend them 110%. Their service is top-notch!

Kimber Fletcher

★★★★★

6 years ago

The guys down at Dwight and Don's have worked on our cars for over 15 years. The knowledgeable mechanics and technicians have consistently been friendly, fair, and timely with correctly diagnosing and fixing the issues that we have had with our cars - all the while keeping us informed and updated every step of the way. They even helped with getting a tow truck out to where my car was broken down after I hit a curb and busted the sidewall on both front and back drivers'side tires, two weeks ago. In short, if you're looking a fair, honest and reliable shop to which you can take your vehicle(s), I highly recommend Dwight and Don's in Mesquite. They'll do you right.

Nora Fleming

★★★★★

5 years ago

This place will be mine and my husbands go-to mechanic! So friendly, genuine, and helpful. We spoke to Carl multiple times and he was always so incredibly patient and kind. Especially since I was calling on behalf of my husband often, Carl never made me feel incompetent despite not always knowing certain issues (which I have encountered at other mechanic shops). Highly recommend!

Kelan Wilt

★★★★★

5 months ago

Great shop that does great work. Justin is king!

Justin Culp

★★★☆☆

2 years ago

I was asked by one of the two gentleman if they could drop my car back off at the house on Monday leaving my car at their place of business all weekend. My roommate told the tow truck driver they sent to please put the car in the drive way and she stepped back inside the house because her children were inside. So the tow truck driver decided to leave it on the street instead of putting back on the 35 degree angle driveway we have. I tried to call back 2 times and didn’t get an answer. This car was stolen and the thieves took my plates and blue sticker off the car,and I don’t think the city is going to allow my car to sit there with a blown engine and no tags on it. Thanks for the speedy diagnosis but once you’re done with a client, you’re done no matter how the jobs ends.