Elite Paintless Dent Repair

John Coatta

★★★★★

5 years ago

Very happy with Elite's service. It took 31 days for us to get our car back but that was because of Covid delays. Our Mazda was returned perfect! And follow up was outstanding. My wife and I recommend Elite wholeheartedly.

Max Barnes

★★★★★

a year ago

Amazing experience from start to finish. They handled my vehicle with care, fixed everything they said they would, did it in a timely manner while keeping me updated along the way. The staff was very pleasant to work with. This will be the only place I go for dent repair!

Nick Sabatello

★☆☆☆☆

5 years ago

I'll retract review if solved, but as of now, this is borderline fraudulent activity. In Feb, 2020, I had my car in for hail damage repair. The company promised free car rental and insurance deductible, in fact this is their tag line- we pay your deductible and give you a free car rental. My car was in their storage for 4 days as we waited for insurance to send adjuster. They arranged and put me into a rental car. Meanwhile, the adjuster came and in the end, the car was deemed totaled. No repairs were done. They billed insurance company for 4 days of storage ($800+) and was paid this amount. All seems fair in the line of business so far. When I picked up my car and returned the rental, everything was all good. Unbeknownst to me, they never paid the rental car bill they arranged and "provided for me". Now, the rental car company is going after me to pay for the vehicle. Not only is this outright wrong, it borders false advertising & fraud. I've contacted Elite numerous times with voicemail to no avail. Stopped by their office, only to find the office was closed temporarily due to COVID. While I can understand the office closure, all this happened before COVID-19 and phone calls to the company have never been returned.

Mike Swayde

★★★★★

6 years ago

Brandon came to my home personally to inform me of what Elite had to offer. My truck had a pretty good amount of damage and not just hail. His team brought me a rental, picked up my truck and delivered it when it was done. Not only did he take care of the hail damage, but they went above and beyond, including constant updates during the repairs and fixed some conventional repairs on the truck bed as well. I highly recommend Elite, they are what a company should be, and they treat you like family!

Brian Schell

★☆☆☆☆

5 years ago

My wife brought in her vehicle for hail repair months ago with the agreement she would be provided a rental car during the repairs free of charge (as it states on their main sign even). Two weeks into the supposed repair she gets a call from Enterprise rentals saying she immediately needed to return the rental and that SHE was now responsible for the $750 rental fee as Elite was REFUSING to pay ANY of their accounts with Enterprise. After dropping the rental off we were met with locked doors and no answer from Elite. We were informed by Enterprise this was happening to many (double digit) customers of Elite over a disagreement between the two companies, resulting in ALL customers with a promised paid for rental at that time to now have to pay it themselves. After finally banging on doors and blowing up phones at Elite she was given back her vehicle UNFINISHED, with no further plan and told to call one of two numbers which should aid in rectifying. The two employees she was instructed to contact have been rude at best, that is when one actually responds. They have already cashed the insurance check (which even had a $1000 increase) and are basically giving her the run around at this point. She is now getting collections calls from Enterprise (watch out they put a clause in their paperwork stating YOU are liable if the original company backs out as Elite did). To do this during covid and winter is bad enough, but Elite has shown little concern for putting her in this situation and even less care in solving this! She was told 3 weeks ago they were ordering the new hood and would finish the job stating she would be contacted in 10 days... this obviously has NOT happened. Is it so hard to just contact a customer, have the repairs finished that were PAID FOR, under the terms agreed on (rental car fees paid)?

Dave oberto

★☆☆☆☆

4 years ago

I have called multiple times to try to get a hold of someone in regards to my car being repaired due to hail. Either them or the body shop unplugged my sunroof motor without plugging it back in. I took it to Honda and they explained whoever worked on this didn’t plug it back in. They charged me $145 for that. Elite has been the ONLY place to have ever worked on my car ever. I have left 2 messages and no call back. If you want your car done professional and know they will back you up if anything happens; don’t use Elite. No communication, poor workmanship and I would highly advise not to use them. Hope this poor review will trigger someone there to call me back and make it right.

Kasey Herrley

★★★★☆

7 years ago

Please read to the end!! I've had two occurrences with this company and both were quite different. The first one I took my Raptor in and everything went perfect. Couldnt have asked for an easier business transaction. Now the second time I took my Shelby GT 500 in and some things happened. Now I can say that the customer care was excellent they drove me to get a rent a car that they paid for so that is a 5 Star out the gate. I had some issues when I was supposed to pick my car up. The dent repair top notch, but there were a few new pretty bad scratches on my car. Now like any shop people didn't know how it happened. Now this is where it gets good and why I would go back. I showed the owner Brandon and some of the staff. He agreed, apologized, gave me my check back and had my fixed before I had to pay. The staff made sure i was happy and that the service I received was up to standard. No my second experience wasn't perfect, but the way I was treated to ensure my happiness was above most businesses that I have felt with. I also know mistakes happen it's what is done after the fact that makes all the difference. I would definatly go back in the future even after all the "Drama". Great people and great work making sure at the end of the day customers are happy. Oh and forgot to say they detailed inside and out cleaning rims and tires 😁

Spencer Babb

★★★★★

5 years ago

I brought in my 2015 Chevrolet 2500 for hail damage repair. They were very informative and thorough with the whole process and kept me updated at all times through they whole process. They also covered my $500.00 deductible and when I got my truck back it looks like it hadn't even been hit by hail. I was in the collision industry for 10 years and highly recommend them with anyone on the edge that is trying to get their hail damage repaired on a vehicle. Big shout out to Brandon and his team!! Thanks again!

Sara Salisbury

★★★★★

7 years ago

I had a great experience so far with the crew here. Spencer approached me in warm and friendly manner. Explained everything that needed to happen. Once I brought my car there to turn in for repair, Emily at the office was very professional and walked me through all the paperwork and insurance stuff. I felt unrushed and ensured that my baby (car) was in excellent hands. She even drove me to the car rental place and helped me out there as well. So far this has been a great experience and I will update once I get my car back.

Chris Heet

★★★★★

6 years ago

The owners operate the business and are very nice and very helpful. They got me over $6,000 in hail damage covered by my insurance over a year after my car was hit by that storm in Fountain in 2018. It was almost totaled but they where able to work with insurance to get my car fixed. I'm very impressed with their customer service and skill. I will be using them again if I ever have hail damage.

Seth Browder

★☆☆☆☆

4 years ago

This has been going on since last Father’s Day. After the hail storm, my insurance gave me a check to cover my glass and dents, after having my car the first time for 9 days I got it back and they did do MOST of the dents. Then, I had the wrong windshield in, so they had it another 5 days, then we were waiting on parts. The sunroof and the leaking that came in the car was never fixed ($1250 from check was for that) the woman said “we just don’t do sunroofs” still waiting on reimbursement for that from the check they cashed fast, they did not cover my deductible, they still have not fixed the broken parts and after calling several times, still no reimbursement check or call back on everything that was paid for. I give many chances, and my friends who suggested this place that work at Audi & Rover have all seen me go through this process, and are horrified. I’ve spent a few thousand out of pocket to get things fixed when I can, but this is absolutely ridiculous. My insurance company is now involved and telling me they’re being ignored as well. I kept emails stating I’m being reimbursed for the stuff they “just couldn’t do” and I’m glad I keep records. My current windshield seal leaks and they will not answer. Leaving a review was my last resort as I’m born & raised here and expected more from a “local” company. I should’ve went to a big name not a small business in this case.

jason spedding

★☆☆☆☆

5 years ago

SCAM ALERT!!!!!! Had my truck repaired from this company a few months back. The work they did was fine and I was overall satisfied despite the work taking much longer than originally quoted. However, a few weeks back I received a threatening phone call from Enterprise Rental Car saying that Elite never paid my rental car bill as they clearly agreed to do. Now Enterprise is claiming I am responsible for the bill and told me today that I am delinquent in paying my bill. I tried calling Elite at least 20 times over that past 10 days or so, I’ve emailed them, and have stopped by both of their offices. They will not answer their phone or return phone calls or emails. I’m beginning to think I’m being scammed. They certainly had no issues taking the $15K from my insurance company but for some reason could not pay my $2100 rental car bill. I would stay away from this place at all costs. Absolutely horrible. Elite, you need to make this right ASAP.

Robert Hill

★★★★★

2 years ago

Great experience! The staff at Elite are very professional and super friendly. They repaired my car from hail damage and it looks like new! Repairs were quicker than expected as well. Would definitely recommend to friends and family.

Denise Roseman

★★★★★

2 years ago

I work in the insurance industry and work closely with many body shops on a professional level but I now had to deal with my own vehicle. After being turned down or being told I would have to wait 9+ months to get my vehicle fixed I was blessed to find Elite. They were able to take care of me right away since they specialize in hail claims and dent repair only. I was fixed and back on the road in a week. My vehicle was beautiful and back to it's 2022 look. Not only was I very impressed with my vehicle but the staff was amazing. They took care of my deductible and assisted with the rental car. I will be referring them to my family, friends and clients.

Stacia Wilson

★★☆☆☆

2 years ago

Our experience with this shop started off excellent, and then went downhill unfortunately. I initially chose this shop because I was able to get my car in next day and then was promised upon arrival that it would only take a few days to fix after receiving approval from my insurance company. Long story short- insurance gave their approval 3 days after I dropped my vehicle off, but the shop had my car for a total of 3 weeks. Every time I would call to check on the status, I was told that they would go check on it and then give me a call back. But each time, I never got a call back. At the beginning of the 3rd week, we told them we would need a rental car as this was taking way longer than we were initially told. The rental car experience was good, Elite set it up for us and get us in a car as soon as possible. My husband ended up visiting Elite in person, and that’s when we got the final “it will be ready on this day”. Pickup was okay, however there was one dent that ended up not getting fixed due to a misunderstanding of the situation. We decided to let it go and take the car home vs having them keep it for another week to fix. A few days later, we discovered our sunroof was not working, upon further investigation we found that it had been unplugged and wasn’t plugged back in all the way. An easy fix, but a slight frustration. Overall, glad we could get the hail damage fixed and happy for the free rental car and not having to pay our deductible. But in the future we will not be using this shop again because of failed promises and lack of communication.

Justin Lovert

★★★★★

Edited 6 years ago

They have the best paintless dent repair techs in the area. If you have hail damage or minor collision, dings, dents; take your car to Elite. They will repair your vehicle flawlessly back to pre damaged condition. You will be amazed by the work they perform and the awesome service they provide.

Nathan S

★★★★★

6 years ago

Where do I start: Brandon and his team are amazing. I own a BMW M4, and was hit in the fender by a van. It was a pretty bad damage in the fender area. When to Hi-Tech Paint-less Removal and was immediately sent away. Went to Certified Hail and Dent, and also was turned away. Went to a European car specialist they told me I would have to get an entirely new fender (quoted me at $2600). Then went to a collision place and was quoted at $1500. Went to Elite and Brandon quoted me $250. Being the type of car it is I am very particular about the quality of work. So I proceeded with Brandon, they even gave me a ride to work after dropping my car off. Not only did they fix the dent perfectly (could never tell it ever happened), they also worked on the paint (buffed and sanded) and even went above and beyond and pulled out an unrelated dent in the side panel. I could never be more happy with the results. There really is no one else worth going out there for this kind of professionalism, quality of work, and just really cool car guys. Thanks once again Brandon and the team over at Elite.