Elk Grove Custom Collision Center

jacqueline dugue

★★★★★

4 months ago

I was pleased with the work done on my car. In addition, the front office staff is very friendly and personable. The representative who assisted me was not only friendly but also knowledgeable and professional.”

Noemi Ramirez

★★★★★

5 months ago

Ziyad was extremely helpful throughout my entire car repair process. Even though it took about a month due to Geico, he made sure to keep me updated and supported the whole way through. His professionalism and patience made a stressful situation much easier. I truly appreciate his help and would highly recommend him!

Kiri Burlingame

★★★★★

Edited 2 years ago

Rhonda, the receptionist, is a doll. She's always friendly and welcoming, even remembering me after only a few times in the shop. There was damage to the passenger's front side of my 2023 Nissan Sentra, and It was in the shop for about three weeks due to parts, more damage than expected, and insurance. They were very thorough, sending my car to Nissan for final inspection and then detailing it inside and out (resistall). The only drawbacks were not being updated as often as I would have liked from my service advisor, and they were not able to provide my insurance, the original resistall purchase which I purchased when I bought my car, and they offered the service. However, they provided me with a quote for the resistall for the repaired sections so I can try to get my insurance to pay. It's a bummer that I need to handle that part because they didn't have an invoice for the original resistall order. Also, I don't like the new way they deal with rental cars. The old way was way better and faster. Drop off your car and get keys to another, no paperwork, no hassle. Now, you have to have a credit card deposit, which the amount is placed on hold until you return the car; you must give them your insurance information, wait for them to do the paperwork, and then inspect the rental with you for previous damages; it took about an hour to get a rental car and a few days for my credit card company to release the hold. I most likely won't do rentals with them. Other than that, I will only take my vehicles to them.

manuel alvarado

★★★★★

4 months ago

excellent service and results. Should have been in past. Compared to two others repair shops I had in past, EGCCC is tops. Even insurance will like that charges for repair services were lower than expected. Plus they were quick to locate parts for 2011 Sienna!

Juan Munguia

★★★★★

3 weeks ago

Delivered my vehicle on date. Great customer service kept me informed or definitely coming back and we'll be making appointment to get car fully detailed soon. See you soon

Tammy Tran

★★★★★

11 months ago

Josh and the team worked fast and diligently in getting my car repaired. After the car accident, I brought in my car and was able to get an estimate the same day. Josh communicated with me every step of the way and was quick to answer any questions or concerns I had with the repairs and insurance. I highly recommend working with Josh and Elk Grove Custom. I've had quick repairs at other shops before but the work was definitely not comparable to EGC. I get many compliments on how my bumper looks shiny and new :)

Bernadette Smith

★★★★★

10 months ago

I recently took my baby( car) to get a checkup and estimate from a fender bender I was involved in at Elk Grove Custom Collision Center and they did not disappoint. Antonio is a great communicator and that goes a long ways with me. He and his amazing front office staff members Rhonda and Bev who are the first ones you see upon entry, were very professional with a kind smile and welcoming demeanor that made me feel as though I made the right choice. My experience was a perfect example of Excellent customer service and I highly recommend Elk Grove Custom Collision Center for your auto body and collision repair needs. I even received OEM parts too!

Daniel Lewandowski

★★★★★

9 months ago

Elk Grove Custom Collision Center is absolutely fantastic. Following a hit and run freeway situation where the entire side of my vehicle was damaged I drove to their facility for just advice and assistance. They stepped right up and inspected the damage , wrote up an initial estimate, contacted my insurance company, and assured me everything would be taken care of. They worked seamlessly with my insurance company through the entire two week period. My car looks amazing… like the day I drove it from the dealership. I would highly recommend this facility to anyone with a damaged car in need or repair and professionalism.

Jstn Tczn

★★★★★

5 months ago

I cannot recommend Elk Grove Custom Collision Center highly enough! They recently completed an auto body repair on my SUV, and I am absolutely thrilled with the results. The vehicle looks brand new—the paint matching is spot-on, and the bodywork is seamless. The entire team was professional, transparent, and kept me informed every step of the way, which I really appreciated. If you are looking for top-notch quality and fantastic customer service for your collision needs, this is definitely the place to go. Thank you for making a stressful situation so smooth!

Rose Butler

★★★★★

2 months ago

Ziyad was extremely helpful and very responsive throughout the entire process. He sent us updates often to let us know status and any delays he encountered receiving the parts needed to repair the car. The work performed in the vehicle is excellent!

Mike Lawrence

★★★★★

5 months ago

Brought the truck in because the paint started to show swirls minor scratches and water spots. I had already put the resist all over a year ago when I purchased the truck and it's been a great addition and well worth the cost. These folks also installed the resist all 360. The truck is black and just wasn't as clean as I expect. So I talked with Rubin Casillas the detail manager and he suggested a cut and buff and wax. Wow I was so impressed by how the paint looks now. It was good before because I am very particular with the truck and it looks better than new. If you guys want a fantastic ceramic coating and a fantastic shop to install it I highly recommend calling Rubin at Elk Grove Custom collision and detail. You won't be disappointed.

Mike Hawkins

★★★★★

5 months ago

I had a really great experience with Elk Grove Customs Collision Center. Everyone there was super nice, respectful, helpful and welcoming. They kept me updated the whole time and were really transparent about everything. The repairs were done super fast, and the quality is AMAZING my car looks brand new again! I would highly recommend them if you ever need body work done! Fantastic people and fantastic service!

Shelé Robinson

★★★★★

Edited a month ago

Ziyad gave wonderful customer service! He took the time to look for all areas of my vandalized vehicle. He explained everything thoroughly and clearly. He also remained in constant communication regarding updates. In addition to his wonderful service, the lovely woman at the reception desk was very kind and informative. Although her name slips my mind, the care she showed remains. After the repairs, my vehicle looked as if it had just come off the showroom floor. I'm very satisfied with the work done. If any future bodywork is needed, I will definitely return to this shop.

Kushmit Singh

★★★★★

3 months ago

Josh at Elk Grove Collision Center was outstanding. He helped me through the entire repair process for my truck and made everything easy to understand. He was transparent, helpful, and genuinely caring, which made a stressful situation much smoother. I really appreciated his honesty and clear communication. Highly recommend working with Josh if you need repairs done.

Eloisa B.

★★★★★

2 weeks ago

Took my vehicle in for body repairs and they kept me informed of the process from beginning to end. Really happy with the results, my car looks brand new. Excellent turnaround.

Noel P

★★★★★

4 months ago

Kudos to Zihad!!! I just wanted to give a huge shout-out to Zihad and the repair team for the outstanding job they did on my truck! From start to finish, the experience was smooth, professional, and stress-free. The staff kept me informed every step of the way, and when I finally picked up my car, I was absolutely amazed—it looked brand new! The attention to detail, quality of workmanship, and customer care went above and beyond my expectations. I truly appreciate the dedication and pride they put into their work. Highly recommended!

Kevin Chaput

★★★★★

3 months ago

110% Satisfied! I highly recommend Elk Grove Custom Collision to anyone who needs car body repair and especially detailing! This new management has drastically improved from 5 years ago, they were able to make my car look brand new again and get it back to “pre-damage condition”. The crew did excellent work putting my car bumpers back to its 100% original condition and the paint job matches perfectly. Ziyad handled my insurance claim and personal purchase like a Pro, he did an even better job than the last manager there, Pete, and guaranteed the work that was done for a great (very fair) price. I appreciate you Ziyad and crew. Thank you! And to top it off Ruben worked his magic detailing my car to make it shine like brand new, he was very meticulous and covered every inch of that car. He even saved the day for me, too! As I was driving away I noticed a “flapping noise” under the car and when I drove back we discovered a few retainer clips on the skid plate were missing so he hopped in the saddle and rode into the sunset to get it fixed immediately. Ruben is a hero for going above and beyond his job and his department. Thank you Ruben! I can’t wait to get my car detailed again just to give Ziyad, Ruben and the crew at Elk Grove Custom Collision more good business. Hopefully it’ll be another 5 years before I need anymore car body work. Fingers crossed.. Thank you again Elk Grove Custom Collision! I appreciate your good honest business and hope you enjoy the lunch I treated you guys to, y’all earned that for delivering 110% satisfaction. Cheers! (and yes I am a real customer, not just one of those fake reviews, prove me wrong these guys aren’t good at their jobs)