About Business
Residents of Elk Grove, CA, Elk Grove have long trusted CARSTAR Capitol Collision for their expert Car Repair needs. Whether you need assistance with Auto body shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.5/5 rating with 161 reviews. Throughout Elk Grove, and particularly in Elk Grove, CA, CARSTAR Capitol Collision is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact CARSTAR Capitol Collision for any Car Repair inquiries or to schedule a visit to their Elk Grove, CA facility.
Google Reviews
Luke Holbrook
★★★★★
2 years ago
CARSTAR was an amazing first experience with insurance for me. They made it extremely easy for me and had great communication throughout the entire process.
Valerie Keh
★★★
☆☆
a month ago
They called to say car is ready for pick up. We get there to pick up the car and there was a big bubble on PPF. Why didn’t they inspect the car? We left the car again over the weekend to get it redone. Just annoying.
Olivia N
★★★★★
2 years ago
My maroon 2014 jeep compass had a dent on the bumper from a small backing up in the parking lot accident. Got an appointment quickly for an estimate, they ordered the parts and they came quickly and on time. They kept me updated and were kind whenever I called. My Jeep looks amazing. You would never know! I will be back.
Tim Brockway
★★★★★
Edited a year ago
Had a great experience with Carstar. Getting in an accident and dealing with the claims process is always challenging. Mason, who runs the shop and Michael who manages the claims process were both outstanding. They told me what to expect, kept me in the loop, fixed my car back to new, dealt with the other insurance company, and made the process as painless as possible. Great people. Great process. High quality work. A++.
Ying Lor
★★★★★
a month ago
I highly recommend this shop, they took their time and fixed what needed to be fixed, kept me updated all of the time with progress of my repairs.
Randy Gwinn
★★★★★
a year ago
Had a great experience with CARSTAR, The communication was spot on, they promptly replied to my emails and texts. I also Appreciated how they detailed my son’s car. I would highly recommend.
Michael
★★★★
☆
2 years ago
They were professional. They somehow lost my gooseneck bolt in frame and have to send out to have fixed. Also ordered the wrong mud flap s and had me research and send the correct link for a Z71 mud flap! Lol.
Jon Catterson
★★★★★
7 months ago
My car looked great after the repair. The guy at the counter was polite and competent. They expected to do it in seven days and completed it in five. I only paid my deductible. I recommend them!
Sheila Brown
★★★★★
10 months ago
I was referred to this shop by someone else. I’m glad I took my car in and kept it local and indie. They immediately give you a date of when your car will be ready, and send text updates a long the way. Not only does this ship do a great job, but my car was ready a day early. Mike had great service and automatically sent necessary paperwork over to my insurance. I will be recommending this shop.
Patricia Kole
★★★★★
a month ago
Best friendly service They did great work. My car is back to normal. Looks beautiful.
Jasmine Standridge
★★★★★
2 years ago
So grateful for the wonderful crew at the Elk Grove for their responsive work and guidance every step of the way! Steve was wonderful for taking the time to look at my car and getting me scheduled. SO thankful for the hard work they put it making my car look new from getting rear ended!
Pha Chhoeun
★★★★★
3 months ago
Great constant communication. Car ready before promised date. Car was even washed before pickup. Michael walked me through the entire process. No one wants to have their car in the shop but I’m glad I went with CarStar.
Trent Patterson
★★★★★
2 years ago
Car was brought in after a collision in Southern CA left a partial dent in my tailgate and possibly under the rear compartment section. This did also end up offsetting the tailgate where the left C pillar of the gate was elevated and making a large amount of noise at higher speeds. CARSTAR was very good about the process and were professionals through any issues in communication between myself and/or my insurance company. Not only is the damage repaired (instead of replaced!) but two things that were minor issues beforehand have been solved with the repair. My right side taillight had moisture inside due to weather/water and did not evaporate out fully and the seal to the tailgate would like to stick to the hatch, preventing it from opening without assistance at times. Now, the moisture has been removed AND the hatch opens and closes like a glove. I'm caught surprised and unaware at times because of this, wondering if there is something wrong due to the absence of previous noises. Thank you to you and your crew Michael. Professional, upfront and honest about any hang-ups or technical issues in the process, especially when they weren't on you guys. Even though it's 50 miles out, it's worth it being done well and correct.
Cat's
★★★★★
a month ago
Carstar accommodated my schedule, communicated with us every step of the way, and completed the work in record time. We are very satisfied with the work and happy to recommend them.
Roland Maria Andrew V.
★★★★★
Edited a year ago
Very professional. They kept us informed during the whole process. Our vehicles were repaired and looked as good as new. We highly recommend this body shop. We have brought two of our vehicles for body work after accidents, a 2022 Lexus IS F-Sport (twice) & a 2023 Lexus NX 350. In each case, it was the other party's fault.
Brenda Gonsalves
★★★★★
4 months ago
My representative, Michael, was very professional and friendly throughout the entire process. He stayed in touch with me the whole time my vehicle was being serviced and always made sure to answer all my questions. His communication and customer service were excellent — I really appreciated his help and follow-through. Highly recommend!
Margarita Solorzano
★★★★★
5 months ago
Customer Service was great! I was informed along the way of where my car was in the process & updated on when it should be ready by. Definitely recommend them, they did such a great job doesn't even look like any damage was done to my car!
laura lucero
★★★★★
2 months ago
My experience with CARSTAR Capitol Collision was exquisite. They stayed on top of everything and kept me updated at all times. It was definitely a great experience and left me with a feeling of peace. The work that was done on my car was amazing. I was very happy. I highly recommend them! You will not regret it at all!
Steve Rodarte
★★★
☆☆
5 months ago
They had the vehicle for two weeks and charged approximately $3700. For the damage shown in attached photos. I received the vehicle back and it was covered in white dust throughout the black interior, metal shavings in the carpet and water spots on the exterior. The vehicle was washed and detailed prior to drop off so it was very annoying that they did not return it in the same condition.
Tyler Job
★★★★★
3 weeks ago
Michael was easy to work with and great at communicating the status of the repairs. I don’t think I went more than a couple of days without some communication on how my vehicle was coming along. That made it a less stressful situation hearing the updates. I am very pleased with the repairs that CARSTAR made. The paint color is a prefect match and blends right in with the rest of the vehicle. I highly recommend Michael and his team!
