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About Business
Audi Elk Grove Service is a highly-reputable Car Repair service provider based in Elk Grove, CA. Audi Elk Grove Service covers all facets of the Car Repair industry, with a focus on Car repair and maintenance service. With over 7 reviews and an average rating of 3.7/5, Audi Elk Grove Service is a trusted name in the industry. Their presence in Elk Grove, CA ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
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Google Reviews
Cyle Coles
★★★★★ Great service and even better customer service! Audi Elk Grove does the little things that one would expect a luxury car dealership to do. Need a loaner car? They got you. Need to keep it an extra day so you don’t have to take time off of work? They got you there too. They returned my Q5 washed and clean as well. These are a couple little things some of their competitors stopped doing years ago. The service team is thorough and didn’t sell me services I didn’t need. The technician provided videos of the vehicle before and after the necessary repairs, which the prior dealership never did. As a consequence, some issues were never identified or addressed by that prior dealership while the vehicle was under warranty (I wonder why that is🧐). My service agent took care of the extended warranty claim and all the necessary paperwork. All I had to do was hand him the keys and authorize the repairs. I will be bringing my vehicle back to Audi Elk Grove in the future. Doing the little things earned my business.
Mitchell Spangler
★☆☆☆☆ I had a terrible experience at this Audi service dealership. I brought my car in with a nail in the center of the tire and was told they wouldn’t patch it up. Instead, they claimed they didn’t carry the specific tire for my car and insisted I replace all four tires! Thankfully, I declined their overpriced service and went to America's Tire, where they repaired the tire for free with no issues. It’s disappointing that a dealership I trusted would try to upsell me unnecessarily instead of providing a simple, honest solution.
Gilbert Kamwendo
★☆☆☆☆ I had a great experience purchasing my car at Audi Elk Grove, thanks to Jakobie and the sales team. He even went out of his way to drop off documents I had forgotten in the loaner car. However, my service experience was disappointing. A month after routine maintenance at Audi Palo Alto, my car developed rear vibrations at freeway speeds. Since it was still under warranty, I took it to Audi Elk Grove for diagnosis. The service supervisor, Leon, attributed the issue to low tire tread, but as a car enthusiast, I found this explanation questionable. When I asked for further confirmation, the foreman said he was 95% sure. I suggested rotating the tires to see if the issue moved to the front, which they agreed to do for a $35 charge. When the problem remained at the rear, they proposed testing with tires from a similar vehicle for another $125. As well-versed service professionals, they should have considered this method initially to eliminate doubt. What’s most frustrating is that, despite my car being under full warranty, I was charged for a proper diagnosis. Even worse, during a phone conversation, I overheard vulgar language directed at me in the background when the foreman was handing the phone back to Leon—completely unprofessional and unacceptable behavior. While I highly recommend Jakobie and the sales team, I would not recommend servicing your vehicle here. Instead, I suggest Rocklin Audi on Granite Drive. I have attached receipts for the charges. As a business owner, I rarely post negative reviews, but this experience needed to be shared.
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