Express Oil Change & Tire Engineers

Brandi

★★★★★

a year ago

Highly recommend!!!! These guys are honest and professional, they all went above & beyond , my Tahoe is running better then it ever has. This is the 1st time ever that I have walked away from any mechanic shop happy & not confused or upset due to prices. Thank you Andrew, Travis & everyone else, we will be back! From your now lifetime customers, the Gore’s 👍🏻🤗👊🏼

Sam Whetsel

★★★★★

2 years ago

Like a NASCAR pit stop! Thank you to David and company for getting me back out on the road. Had to order a tire from another shop and still had me on the road within the hour. Excellent customer service.

Lisa VanFossan

★☆☆☆☆

11 months ago

I have been having my vehicles serviced here since this place opened (15 years?) Today I waited for 20 minutes. There was a lady who came in 15 minutes after I did. She was pulled into a bay after being there 5 minutes. I sat there for a bit, and assessed the situation. It looked like I was going to have to continue to wait for my oil change. So, I left. They just lost a long time customer today. I will never go back. The customer service has really gone downhill.

Jon Butler

★☆☆☆☆

8 months ago

This happened at the west stone drive location but I have already reviewed them for a bad oil change they did. I decided to get my A/C recharged today and was able to make an appointment for 4:00. I got to their location and was told that their A/C guy was out for the week. Pretty irritating to make an appointment, take off work early, drive a half hour, to be told “sorry” with a shoulder shrug.

Timothy Land

★★★★★

7 months ago

Been using Express Oil Change for a long while. Very reputable business. Have used the Allandale location on W Stone Drive and Colonial Heights location. I had major repairs done to my Kia a few months ago at the W Stone Drive location -thank you! Employees at both locations are friendly, honest and know what they’re doing. My last visit was at Colonial Heights location for an oil change. Kudos to AJ and Dakota. They went out of their way to check on a request I had concerning the transmission fluid while I was there. Thanks, guys! I will be a return customer for a long time.

Brittany McAllister

★★★★★

8 months ago

I came in close to closing time, there was someone in front of me AND my hood latch is broken so it's almost impossible to get it open. They still took the time to get my hood open and even stayed over business hours to make sure my truck was good. Overall, I'm impressed. I will absolutely be going back in the future

Robert Nadzan

★★★★★

8 months ago

Great experience. Very knowledgeable, answered all my questions accurately and explained. I've been coming here for a long time and have always been happy with the service they provide. Keep up the great work, customer for life.

stephanie lange

★★★★★

3 months ago

Bryan, Andrew and Caleb were quick, friendly and helpful! First time and I definitely will be back. Thank you guys! ❄️🎄

brittany moore

★★★★★

a year ago

I have been bringing my car here for several years and the service is always outstanding. All the guys are super friendly and will explain things very well. I always get my regular oil changes here but not only that, I will run over here if I just need a fluid topped off or a light goes out. They are always fast and very kind! I trust them with my vehicles and would recommend them to anyone who asks for recommendations.

Melissa Willenbacher

★☆☆☆☆

7 months ago

This company lost a lifetime customer today. I have been bringing my vehicle to Express Oil Change for 5 years and this specific store which is a franchised small business for 3 years. Today I went in for a simple tire rotation and oil change and ended up also needing a belt. They told me it would be no more than an hour for everything. When they took my tires off for the rotation apparently they found an issue with a stripped rear wheel stud however no one bothered to come and tell me and after over an hour of seeing my car just sitting without anyone working on it I asked the assistant manager (I believe his name was Travis) what was going on that I had now been there almost two hours. He apologized but in a snarky tone and passed blame onto a different employee. I’ve been there many many many times and whenever there is an issue it’s always the manager on duty (usually Aaron) who comes to discuss it with me. It has never in all my time going to this location been any other person but the manager. The assistant manager finally told me that they were working on finding the part but never bothered to discuss cost with me until after which he stated it would be 1.5 hours of labor at $180 but that they would waive it due to the lack of communication then said it would only take 30 minutes to repair which is shady in itself. He also stated it was dangerous to drive with the part missing. After another 30 minutes or so he came back and told me that they couldn’t find the exact part but found a front one and they were going to try that. I explained that I have a job interview tomorrow and it was 3.5 hours away and I couldn’t miss it. He then said that I shouldn’t drive more than around town with the part missing and that he would call himself to try and find the part. After sitting for over 3 hours I was finally told that they couldn’t find the part anywhere and that “it should be fine” I said to him earlier you said that it was dangerous to drive that distance without the part but now it should be fine because you can’t find it? He was extremely rude and yelled at me and said I don’t know what you want me to do I can’t find the part. He was unprofessional and tried to back peddle saying if it were him he’d drive with the missing part. To be honest I understand when parts can’t be found , I’ve had similar situations previously but it’s always been handled with professionalism and kindness for me it’s the way this assistant manager handled the situation and the way he treated me and lied. I have always trusted this store to take care of my car and minus my very first experience at this store with a different employee who no longer works there (I was apologized to by the manager and store owner for that situation) I have always been treated well and enjoyed my experience. Today destroyed all my trust in this store and I will never bring my vehicle back here for service.

James Reasor

★★★★★

8 months ago

I have been coming to express oil change since 2019. Every time I have arrived I have brought older vehicles and the technicians expertly and wisely take care of them so that I've been able to get well over 100,000 miles on them. The crew and technicians are all very thorough, conscientious and very insightful. If they spot something that could break in the next 5,000 miles, they let me know and I tell them to fix it and this ensures me my vehicle will keep running great. I cannot say enough positive things about this particular team and company but I do most strongly recommend people to utilize their services for their vehicles.

Phillip Wyrick

★★★★★

4 months ago

I've had to replace three sets of brakes this year. Express has done a great job on all of them. Hard workers with good communication. Reasonable pricing.

Derek Fisher

★☆☆☆☆

5 months ago

I made an 1130am (earliest available today) appointment to get my brakes replaced because this location is near my home. I was called before my morning of to be asked if I could drop my vehicle and get a ride home instead of waiting on my repair (stated in my appointment scheduling) because they accidentally triple booked the time slot. About 1:25pm I finally received a call stating that they had looked at my nissan rogue, and that all 4 tires needed new brake pads, which would be just shy of $800 pre-tax. While this was very high compared to other local pricing, I needed my brakes changed out, they said it was already on the lift, and promised (again) that it would be done today. My wife had scheduled my birthday dinner today at 5pm, and at 4:08pm, I called before we left for the night to see if it was possible to stop in and pay ahead of time, and then just pick it up after they were closed. I was told no, that they did not want to take a chance on under charging what I was was already quoted, but that they were on the test drive with my vehicle, so it should be done in just a few minutes, and that they would call me to verify it was complete and let me know if they had to add anything to the price. It is now 2.5 hours later, they are closed, I have heard nothing from them, and I still do not have my vehicle. The absurdity of agreeing to pay excessively over market value for convenience/time-savings and then pick this location that couldn't get brakes changed in a 6.5 hour window with an appointment. I will never use this location again, and I would not reccomend anyone else taking that chance either.

Edward Walker

★★★★★

5 months ago

I was on my way home from a trip to Texas. My car said it required an oil change. Google found this spot for me that was not far from my route home. I quickly was checked in, waited for my turn into the bay, and they quickly changed the oil. They only did an oil change. They didn't try to upsell me. They didn't recommend different repairs either. They also offer a veteran's discount.

Kim Grieb

★★★★★

5 months ago

We recently moved to the area. I’m so thankful my son-in-law directed us to try them. They have been amazing. They are efficient, thorough, and very professional. I am remiss in getting the name of our technician on my first trip, however he was great. Shout out to Bryan on our second visit. We will continue to use their services as long as they continue to provide great customer service.

andrew marnhout

★☆☆☆☆

3 weeks ago

I called and scheduled an appointment on a Friday for the following tuesday. When I showed up they claim that they don't have any record of my appointment. I looked in my phone and called the phone number that I called on Friday to make sure that I hadn't called the wrong location. They called back it was the right location they had no record that I had made the appointment. The manager that I spoke with informed me that they had a second location. He stated that he could get me into that location today to take care of my brakes. He told me that he would call that location and let them know that I was on my way. I showed up to that location nobody had called and they tell me that they can't get me in today because they're too busy. This is a complete and utter lack of professionalism and competence.

michael cusanelli

★☆☆☆☆

5 months ago

STAY AWAY FROM THIS PLACE THEY DO NOT KNOW WHAT THEY ARE DOING About 3 weeks ago we went and had our car serviced and had a part changed because they said it was needed to be done. So my husband and I believe them so 3 mechanics worked on our car for 1 and 1/2 hours. 2 weeks later later the car started to overheat and all the lights on the dashboard came on Some how we rolled into our driveway as the car quick. We opened the hood and it was a mess. My husband called them right away and we were told the manager was not in and he would call us first thing in the morning. So we waited till 12pm the next day and no call so we called him and he said he was very busy and he would have gotten to me . We explained that the car needed to be towedt to them So he then informed me that if the car not working was my fault I would have to pay the tow bill. We then waited the rest of the day for the tow truck but that never happened either. So once again we called and now they told us they tried to call us but something was wrong with our phone He then said he would now tow the car. In a few hours later he call my husband and told him that it was not what they did but it was our fault and it would cost 1000.00 to fix it. We said no do not touch the car and we would get a tow truck. 15 minutes later he called back and said if he ordered a special tool the cost to fix our car would only be 500.00 dollars so once again we said no. Again he called back and said now he could fix our car for 195.00. We again said no BE AWARE OF THIS PLACE THEY DO NOT KNOW WHAT THEY ARE DOING. MY CAR WAS RUNNING FINE UNTIL THE STARTED TO WORK ON IT