About Business
Conveniently located in Jacksonville, FL, Factory Auto Glass has established a strong presence in the Car Repair market. They have specialized expertise in Auto glass shop, making them a top-choice Car Repair specialist in Jacksonville. Backed by 150 satisfied customers, they currently hold a prestigious 4.8/5 star status on our platform. They take pride in serving the diverse needs of Jacksonville, FL residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Factory Auto Glass is the go-to destination for quality and service in Jacksonville, FL.
Google Reviews
Vance Brandon
★★★★★
a month ago
I had a great experience with this Factory Auto Glass . I called and they were able to come out and replace my windshield the very next day. The entire process was easy, quick, and completely hassle free. Everyone I spoke to at the office was very friendly and helpful. The technician, Nate, was professional, informative, and got the job done quickly. He made everything simple and stress free. Job well done. I highly recommend them!
spacecoastconserv
★★★★★
a month ago
WOW! I was amazed! I called them Monday, they showed up Wednesday and they were here on time, were pleasant, answered questions and did the job in 1.5 hours, even moving my toll pass to my new windshield, calibrating the camera associated with my driving safety system and moving my dashcam (for recording purposes) over, also. I was amazed. I thought it would take hours (at least three), but Adam and Donavan were a great team, did the job fast and well and told me they have a lifetime warranty on their work! I can't ask for anything better! Bonus: they accepted my insurance! Excellent! I recommend them to the moon and beyond (not back, because that's kind of rescinding it)! Get these two (Adam and Donavan) to come fix your windshield. You won't regret it! Give them a raise!
Olivia Drake
★★★★★
a month ago
I stopped by to have the techs look at my back glass in my truck because I had a leak somewhere and they ended up resealing my third break light in 15 min. They were so nice and helpful I wish I had found this place before I got my windshield replaced by Safelite a few months ago. Definitely will return for any future glass repair & a good reminder to use small businesses
Ethan C
★★★★
☆
2 months ago
Got my windshield replaced a bit ago and these guys did awesome job, especially with moving all my stickers over. The first go around the glass came broke, so it only took an extra day but it was still pretty fast all things considered. Not too expensive either.
Drew Eller
★★★★★
a month ago
My installer was Carlos. He replaced the windshield on my Tacoma. He did a fantastic job. He was very professional and timely to the appointment. He communication skills were exceptional, and he kept me updated before, during, and after the appointment. Far exceeded my expectations. I would recommend anyone to use Factory Auto Glass over Safelite every single time!
Barbara Ebers
★★★★★
3 months ago
Finest service! Acura dealer on Atlantic refused to cover as did Allstate insurance. Factory auto glass stepped right up and it was fixed in 10 mins. 2021 Acura TLX Aspec "Fully covered" use Factory Auto Glass! Rear view mirror fell off windshield
Scotty Hobby
★★★★★
a month ago
The panoramic roof glass was broken on my Enclave. Kassi ordered the glass from the GM factory and notified me when it arrived to schedule the install date. The technician replaced the glass in an hour and we were on our way. Great staff and excellent service. Highly recommend!
Michael Moore
★★★★★
a month ago
Came the same day! I called at 8 am and had my windshield replaced before noon. Polite, careful work. The installer called when he was close and kept me updated on work done. Will use again if another tree kills my windshield.
Mike Ford
★★★★★
a month ago
Stephen came out and did an awesome job! He was on time and extremely professional. And he completed the windshield install really quickly. Would highly recommend!
Huy Mai
★★★★★
2 months ago
Nate came by and helped my elderly father replace a leaking windshield; itself a recent replacement from Safelite. They had been giving my Dad the runaround and refusing all responsibility for the leak, and we weren't sure about the safety and quality of having another mobile windshield replacement done instead of going in to a shop. But Nate came by and did it quickly and efficiently, went above and beyond to identify the issue and fix it himself, and was very thorough and patient in explaining it all to my Dad. I can't thank him enough for his help, and will happily use Factory Auto Glass and recommend them in the future!
Third Kind
★★★★★
3 years ago
Honest, fast service at the best price. Great experience. Clayton did a great job and was able to answer my questions. 2001 F-350 windshield replacement. It was leaking water onto the fuse box causing electrical issues, now that's all fixed. So happy I immediately scheduled my 1999 E-150 to be done as well. It was easier to go directly through them rather than jump through the insurance hoops making a claim.
Rachel Hogeland
★★★★★
a month ago
Stephan comes to the bodyshop I work at weekly and does almost all of the glass work we have. He’s professional and gets the job done quickly and correctly! Hands down best glass guy in town!
Constance Roddenberry
★★★★★
5 months ago
I can not say enough about these guys. Carlos and Steve are the best and really go out of their way to not only do a good job but fix even the smallest of issues. I ended up having a wind noise after the glass was installed and they took their time and make so many adjustments to find it! Do not hesitate to use Factory Auto Glass and if you get Steve or Carlos, tell them 'I heard you have a gift!".
Amanda Neville
★★★★★
a month ago
Great experience. The technician, Stephen, was professional, on time and did a great job! I would definitely recommend these guys.
stephen thompson
★★★★★
4 years ago
I brought them a notoriously difficult project. 30 year old porsche 698 rear hatch glass. These are generally the same for 924 and 944 - the glass is a stressed member in a thin aluminum frame - they are prone to separation. Factory Auto Glass got it done easily! Damian knew exactly what he was doing and went out and bought the required special tools that day. I don't trust very many shops to work on my porsches, but they instilled confidence from the very beginning. We set an appointment time when it was convenient to me, and they turned it around in less than a day. Damian even took pictures along the way to show me all of the cleanup and before/after shots without me asking for it. I feel that I could NOT have had better experience. The team there absolutely crushed it. I will be bringing all of my work to them and telling all of my friends and PCA members. Beyond all of that the price was extremely reasonable - so much so that I even felt the need to tip. Service and competency like this is very rare these days!!
lisa mickel
★★★★★
a month ago
Stephen Walsh is one of the best. Great service when you need it and does the job right. No other glass service is better than him. :)
Maksim
★★★★★
4 months ago
Had my windshield replaced today. Great, friendly service, easy scheduling, and everything went smoothly. Would definitely recommend. Thank you.
Charles Carpenter
★★★★★
a month ago
Stephen did an amazing job. Only person I would trust with glass replacement. Very happy with his work.
Robert Arranz
★★★★★
a year ago
Super simple they came to me very quick after I made a claim with my insurance company. Clayton S. Showed up promptly and had my brand new windshield installed in less than an hour! I’d rate 10 stars if I could.
Adriana Garcia
★★★★★
a year ago
Great place. Super nice and Fast Service, i made my claim with my insurance on Thursday after a rock from the road hit my windshield. That same day Factory Auto Glass contacted me and got me scheduled for the following Tuesday. They were recommended to me by Arlington Toyota and now I see why, they made this minor hiccup so easy to deal with. I am very happy with their services and employees, Carlos was my technician and he was so friendly and helpful I really appreciate the great job he did. Thank you!
